im very sad... i lose player

[devilx]

I had 1 player who was pretty serious and played big money .. for 2 years non stop every day bet. Suddenly when that regulation came in and stopped bet365 affiliate accounts, this player disappeared and for 1 year he did not even bet 1 cent. Is it Matching? Can he suddenly stop playing? Are there any such cases? I miss him so much...

[Sherlock]

How do you track one player at bet365?

[RacingJim]

It's a good point Sherlock makes! How can you track one customer? How can you know it was one guy and not a few different people?

Thing is, in UK in particular there have been a number of new rules. I think one important rule has been source of funds checks. If a person wants
to deposit and bet large amounts I believe they are subject to more checks now and have to show where they got the money from. This could have a big effect on big bettors for 2 reasons:
1. The money may have been from dodgy sources
2. The money may have been totally legit but they can't be arsed going through the process and checks so decide to leave it

Either way there's more barriers to just betting and getting on with it which will have an impact on customers. That combined with increased POC taxes (will go to 21% in UK next October) and increased player protection methods e.g. timeouts and self banning. I'm noticing big decreases in my revenues these last 6 months in particular - revenues are almost half of what they were 12 months ago.

[Cash Bonus]

Sherlock does make a valid point. I don't understand how you can track only this one customer and be sure that it is actually the same one. It doesn't make sense.

[DaftDog]

If it was one player maybe he stopped playing because he may have died, may have gone broke or his wife found out.

[Renee]

If it was one player maybe he stopped playing because he may have died, may have gone broke or his wife found out.

Assuming the player is from the UK since the OP mentions regulation, I would probably add to your list the assumption that the player self excluded as it's really easy to do that inside the software now for UK players without having to contact support.

[DaftDog]

Assuming the player is from the UK since the OP mentions regulation, I would probably add to your list the assumption that the player self excluded as it's really easy to do that inside the software now for UK players without having to contact support.

You're quite correct, or he may have gone to the October Beer Festival and accidentally drowned in a barrel of beer.

[Metaxa]

...as it's really easy to do that inside the software now for UK players without having to contact support.

is that only being offered in the UK? I am wondering, e.g. can german players set their limits themselves or must they contact support?

[Sherlock]

I believe it is everywhere or almost everywhere. UK just triggered it.

[Renee]

is that only being offered in the UK? I am wondering, e.g. can german players set their limits themselves or must they contact support?

Via the click of a button - only to UK.
Unless individual companies have put that function in their software for all players. You'd have to ask them specifically about that.

Cheers