Bet365 affiliate account gone

[Mybigpartner]

Hi, here is my story in brief. I am admin of mybigpartner.com and have bet365 affiliate since 2010. At the end of October 2017, after usuall log in to check my stats I got a message saying that system does not recognize my details. The situation remains the same till today. I was trying all the emails I could find, still no answer. When I succedded to reach support by phone, the attendant said he can not find my account and reccommended to send an email to support@affiliates365.com but no answer. Seems like my account dissapeared without any reason. Is there anything i can do about it? Any advice?

[Voids]

Hi, here is my story in brief. I am admin of mybigpartner.com and have bet365 affiliate since 2010. At the end of October 2017, after usuall log in to check my stats I got a message saying that system does not recognize my details. The situation remains the same till today. I was trying all the emails I could find, still no answer. When I succedded to reach support by phone, the attendant said he can not find my account and reccommended to send an email to support@affiliates365.com but no answer. Seems like my account dissapeared without any reason. Is there anything i can do about it? Any advice?

Did you reply to all the recent compliance emails?

[Mybigpartner]

Thanks, i have missed one. Didn't expect to receive 2 of them in such a short time.

[wonderpunter]

even if you did reply they have still closed a lot of accounts and no longer reply.. some people have been fixed a lot have not

[superme]

question is why you still promote bet365 when your account is closed?

[Mybigpartner]

question is why you still promote bet365 when your account is closed?

It is part of bussines, i have to have Bet365 among the list of bookmakers. However, I still expect it to be sorted out somehow. Here is the email I got:


Dear Affiliate,

Thank you for your e-mail.

This is an automated response from the Marketing Partner Compliance Mailbox and you are receiving this for one of the following reasons:

1. You have responded to the “Important reminder and update” e-mail after the deadline we provided (20/10/17). This means that your account is now suspended and will remain so until we are able to reply to your e-mail.
2. You responded to the “Important reminder and update” e-mail before the deadline and are now enquiring as to why you cannot access your account. This is because you did not provide all of the information we requested. Your account is therefore suspended and will remain so until we are able to reply to your e-mail.
3. You responded to the “Important reminder and update” e-mail before the deadline and are now enquiring as to why you cannot access your account. This is because the promotional channels you provided do not comply with the policy. Your account is therefore suspended and will remain so until we are able to reply to your e-mail.

If you are able to access your account then we did receive and were satisfied with the information in your response to the “Important reminder and update” e-mail, and we will be in touch in due course with the next steps.

We do have a large backlog of e-mails but we will respond to everyone as soon as we can, so we please ask that you can be patient with us at this time.

Please do not reply to this message, as replies to this auto response will not be looked at.