Script for working with users (anti-crisis)

[Robbie Billiams]

Hi friends! In the current situation in the world, you need to keep your customers or users. For our projects, we plan to implement an interaction script, see below.

"- Hello. I want to thank you for being our regular user. You not only regularly use our services, but also bring great pleasure to our entire team in working with you.

For us in the current period it is very important to continue to be useful to you and increase value. Therefore, adapting to the current request, we have developed:

Product 1
Product 2

All these products are an excuse to continue our friendship. These are topics from the pre-crisis life that help to feel the connection and support of each other.

In the current period, it is important for us to be caring, not profitable. In the end, crises come and go, and our relationship continues. Just know - we are with you!

If now there is something that you cannot understand, know that I can be useful to you - contact! No matter what it is, we are as flexible as possible in our changes. "


What scenarios to support your users you implement, it will be very interesting to read!


Regards Robbie

[universal4]

I see nothing in the script that has anything to do with any crisis.

Being sensitive to what people are experiencing in different parts of the world can and is a good thing, but to develop a "script" or marketing based on that may not be sensitive to that and appear on the surface as taking advantage of it.

Examples:
An email from a bank or credit card company explaining how they can offer additional help during the downturn or for customers experiencing a financial setback can be helpful and certainly sensitive to their needs.

An email from a company trying to sell you N95 masks is likely not (unless it happens to be from a company you have an account with or place you tried to previously purchase them).

Marketing from emails or ads on sites advertising the latest bonus offers at a casino, making such claims or statements of how they are virus free, or because you are stuck at home anyway etc, may not be sensitive to individuals feeling like they are in a crisis.

Rick
Universal4

[Robbie Billiams]

I see nothing in the script that has anything to do with any crisis.

Being sensitive to what people are experiencing in different parts of the world can and is a good thing, but to develop a "script" or marketing based on that may not be sensitive to that and appear on the surface as taking advantage of it.

Examples:
An email from a bank or credit card company explaining how they can offer additional help during the downturn or for customers experiencing a financial setback can be helpful and certainly sensitive to their needs.

An email from a company trying to sell you N95 masks is likely not (unless it happens to be from a company you have an account with or place you tried to previously purchase them).

Marketing from emails or ads on sites advertising the latest bonus offers at a casino, making such claims or statements of how they are virus free, or because you are stuck at home anyway etc, may not be sensitive to individuals feeling like they are in a crisis.

Rick
Universal4

Of course, the above scripts are also useful. But in the context of a bank or seller of masks. I suggested a scenario of interaction on your resources. This is not e-mail, I am generally against writing emails to strangers. We do not do this! The interaction scenario can be used both verbatim on your site, and in some of its sections, visualizing in offers and promotions.


Regards Robbie