1xBet Partners – Withholding €2,000 affiliate payout for 3+ months (RESOLVED)

[Brand_24]

Program: 1xBet Partners
Amount withheld: ~€2,000

What happened:
I have been an affiliate with 1xBet Partners for some time. Payouts were automatic and working without issues. In early 2025, withdrawals stopped processing and I was asked to verify my identity.

The account is registered under my company name (a legally registered LLC). I provided every document requested — multiple times:
— Photo ID held next to my face
— Company Incorporation Certificate
— Government-verified proof of company ownership
— Full written explanation of the account setup

Their response:
For over 3 months, their support team sent the exact same copy-paste reply in every single email: "The security system confirms that your document data does not match the wallet account data, please provide the correct information." — regardless of what I sent them.

They never acknowledged any document I submitted. They never escalated. They never offered a concrete solution. My last formal email with a 7-day ultimatum received no reply for 13+ days.

Why this is their fault:
The account was set up under a company name following guidance from their own team. The withdrawal method (Skrill) was adopted as an alternative after their system had issues with direct bank transfers — also coordinated with their support. Multiple successful payouts were previously processed through this exact setup. They are now using a technicality they created to block payment.

Current status:
Funds are still withheld.

I am sharing this so other affiliates are aware of how 1xBet Partners handles disputes.

Screenshots of the correspondence available if anybody needs it.

[Ashley Clark]

Hello!

Please message me in PM and provide your account ID.

[Brand_24]

UPDATE: Nothing has been resolved yet.

[Strider1973]

I've had the exact same issue from Jan to April.
Took me 3 months to get the payment from the player account, it eventually worked.
AM not answering, support saying it's the wrong support. And then the same bot responses by email like you got, always with a delay of 1 week after my email. Sent them all kind of ID verification (even though I sent them before), then they told me "documents do not match with what we have on file".
Was super annoying and seemed like they just don't want to pay or delay payments.

I've tried to stay friendly. Finally got it resolved; I've had to deactivate 2FA (with their help) and then enable it again. Not sure if that was the real reason why I had to wait for 3 months.

[Brand_24]

Still absolutely no resolution.

After Ashley Clarkasked me to send my account ID via PM, I did so immediately. Since then? Complete silence. No update, no explanation, and they have completely stopped replying to my messages.

It has now been well over 3.5 months of being ignored and stonewalled with generic bot responses. Seeing @Strider1973's post just confirms that this is a systematic pattern with 1xBet Partners — dragging out time, pretending documents "don't match," and hoping affiliates will just give up.

This level of unprofessionalism and ghosting speaks volumes about how 1xBet operates. They are perfectly fine taking your traffic, but when it's time to pay out €€€€ of legally earned money, they disappear.

Consider this a massive red flag for anyone thinking of working with them. I will keep updating this thread until every cent is paid.

[Ashley Clark]

Hello,

I contacted you yesterday. And waiting for your reply.

[Brand_24]

Yes, you contacted me yesterday and I replied.

Unfortunately, your PM does not address the actual issue at all. It simply repeats the same position I have been hearing for months without providing any explanation as to why multiple previously approved payouts were successfully processed through the exact same setup.

The core question remains unanswered:
Why was this payment method accepted and used for numerous successful withdrawals in the past, but is suddenly considered invalid only when it is time to pay the current balance?

I have already provided my ID, company registration documents, proof of ownership, explanations regarding the account setup, and everything else requested. For months I have received the same generic response that my details allegedly do not match, yet nobody can explain what exactly is incorrect or what specific action is required to resolve the issue.

At this point, it appears that the goal is simply to delay payment rather than solve the problem.

I am still waiting for a clear explanation and for the release of the funds that were legitimately earned.

[Brand_24]

FINAL UPDATE (7 July 2026):

I am happy to report that this issue has finally been resolved.

After a long and incredibly exhausting round of back-and-forth negotiations, the 1xBet team finally reviewed the case properly and acknowledged that I am fully entitled to the payout. They have processed the transaction, and the funds are now safely in my account.

While I am glad that the money was eventually paid out, it shouldn't have taken over 3 months of public forum pressure and constant arguing to get what was legally earned.

The case is now officially closed.

[invinciblepoker]

"The key advantages of 1xPartners are high commission and conversion rates, weekly auto-payments"

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