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  1. #1
    Puma's Avatar
    Puma is offline Private Member
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    Default Can not log in at all

    Ive never had an issue logging into Class 1 casino. My password is saved in my cookies and I just type in my user name and the password appears. Now It doesn't work and 2 password recovery emails provided false passwords.

    Hmmm
    Epic Gambler - Reviews, Ratings, Excitement

  2. #2
    class1affiliates's Avatar
    class1affiliates is offline Public Member
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    Default

    Hi Chris,

    Are we talking about Class 1 Affiliates or Class 1 Casino account? Just to inform you the system resets your old password and sends you a new one with a password recovery. I will forward your case to our specialists so I can give you an answer asap.

    Kind regards,
    Gaia

  3. #3
    class1affiliates's Avatar
    class1affiliates is offline Public Member
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    Hi,

    Our technical department has added some more diagnostic tools into advertisers login script so they would be able to detect the reason of this issue if it will occur again.
    In case anyone is having the same problems, please send an e-mail with your UN, time/timezone when the error occurred to your affiliate manager or support@class1affiliates.com.

    We are very sorry for any inconveniences.

    Kind regards,
    Gaia.

  4. #4
    theGman is offline Public Member
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    Default Logging in Issues

    This seems to be a Playtech wide issue. There are programs that seem to have this issue so they must all be on the same server.

  5. #5
    class1affiliates's Avatar
    class1affiliates is offline Public Member
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    Hi,

    There was an issue with the login script, which has now been corrected by PT specialists. Everything should work correctly now.

    In case the problem repeats, please let me know asap.

    Kind regards,
    Gaia.

    gaia@class1affiliates.com

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