Is 11 days a long time to wait when....?

[Lucky Bob]

As a newer affiliate I'm just wondering......

Is 11 days a long to wait for an email reply from an AM when you're concerned that your site isn't being tracked by their site? Am I being impatient?

To me it seems like a legitimate concern that I'd like someone to look into sooner than later.

I can't imagine it to be anymore complicated to check into than it is for me to check may stats.

I've sent two follow-up emails; nine and ten days after my first email (all weekdays.)

Thanks,
Lucky Bob

[Renee]

Perhaps you should try contacting them another way or contacting someone else in their company.
If they have a rep here, PM them or ask Steven to get in touch with them for you to see if they got your emails. Otherwise see if you can find them on facebook or a skype or msn for them.

It's possible that although you've sent multiple emails, they are not getting through or are arriving in their spam box. So if it was me, I'd try everything before I came to the conclusion that they were ignoring me

Cheers

[Lucky Bob]

Thanks Renee. Good advice. I'll try the skype machine as I think the AM lives there.

Cheers,

[Lucky Bob]

UPDATE:

Well I did hear back from the AM.

Apparently I need to do more homework since their site only tracks sign-ups and depositing players and not clicks. (??)

I've not heard of that before and I made the assumption that clicks would be tracked - making an ass out of me and umption.

Cheers,

[F-L-C]

Some programs don't! Shocking isn't it, I can't stand stats like that, programs take note!

[mojo]

Is 11 days a long to wait for an email reply from an AM

Yes.

It should raise a great big flag.

[universal4]

I hate the programs that don't track clicks.....

And I don't care for the ones that track them but don't show campaigns with the clicks....although I still use a few of them they get less exposure overall than the ones that give me detailed stats with campaigns from the moment the visitor arrives....

Rick
Universal4

[Golan.WingateAff]

I think 11 days are far too long to wait for a reply even if its just to let you know that they're checking the matter and will notify you when they have an answer.. thats the least you'd expect atleast IMO

[Lucky Bob]

Thanks for your replies.
I may not always answer email RIGHT away but I never wait that long. Flags have been raised with this and the lack of detailed tracking. What it boils down to for me is that this industry NEEDS openness and transparency.
I'm "THIS close" to dropping them.

Thanks again,

[lowrisk]

I have had to wait 7-10 working days for things to happen, or to receive information. Usually, it's a worst case scenario that it will take that long. It's normally just best to be patient and leave them be, unless they take longer than they originally say they will.

[rak]

I hate the programs that don't track clicks.....

And I don't care for the ones that track them but don't show campaigns with the clicks....although I still use a few of them they get less exposure overall than the ones that give me detailed stats with campaigns from the moment the visitor arrives....

Rick
Universal4

Programs that dont track clicks, or show clicks stats my campaign - tell me about it! Our last affiliate platform didn't have that, it something we wanted, and it never arrived. So we ended ditching them in May.

Some marketing items are just standard these days, clicks, campaigns, player stats and reporting. And I think software providers who don't provide those tools to their affiliate program clients, will continue to lose them.