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  1. #1
    baldidiot is offline Private Member
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    Default 32Red stats weirdness - does this seem right?

    I was just looking through my 32red stats for the past couple of months and I can't help but feel something's not quite right.

    I get maybe ~10 registrations a month, most of (but not all) are claiming the bingo NDB. To withdraw the NDB the players have to make a deposit.

    In march (for example) I had one depositing player that produced a net revenue around of £37, however the NDB players reduced this revenue to £12. Thing is, according to the stats they did not deposit, therefore they could not have withdrawn the bonus/any winnings and it's just sitting in the account and being counted against the actual revenue of the account.

    Is this right? Do the bonuses/winnings expire or will I end up with hundreds of accounts with ~£10 in them that the players aren't playing or withdrawing that are counteracting the true revenue of the account. Doesn't seem quite right. I know other places (sky etc...) do not count the NDB's against your balance unless they deposit/withdraw.

    If these accounts do expire, are the negatives for the account re-credited to the affiliate account? Otherwise it looks a bit fishy. Obviously if the players are withdrawing and this is a real cost to 32red then I have no objections and am happy for this to be a marketing cost, but if it isn't costing 32red (ie: they aren't withdrawing) then why should it cost me?

    Thoughts?
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  2. #2
    baldidiot is offline Private Member
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    Default

    Just a shameless bump of my own thread

    I'm curious to get some input on this if anyone has any??
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  3. #3
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    TheGooner is offline Private Member
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    Default

    As you bumped it ...


    I think that you are right - this currently is not ACTUALLY costing 32Red anything in REAL terms - but I am also not surprised at the way the affiliate system is treating the action currently.

    Mathematically, the affiliate system is correct. They were playing losses on the day.

    The upshot of this current situation is that it IS costing you to promote the non-deposit play offer if players do win- but cannot be bothered to actually deposit to pickup their winnings. The perhaps reflects that you need to work harder onsite to get players to make that deposit and become a real player?

    For the affiliate system to reflect the REAL world, there would have to be a second process, where these accounts are either closed (and profit/loss released) or the non-depositing players are disassociated with your account.

  4. #4
    baldidiot is offline Private Member
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    Default

    Thanks for the input, and glad I'm not just going crazy
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  5. #5
    SlotsAff is offline Private Member
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    Default

    Great reply Gooner - working on the operator side and in particular with affiliate programmes, if a no deposit bonus taking player wins £20 in a given day, that will be picked up by the system as a win so will affect your overall stats.

    The suggested, as Gooner suggested, is to have seperation - this is not ideal for a number of reasons. You could always try 2 affiliate accounts? Could this be an alternative?

  6. #6
    baldidiot is offline Private Member
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    Default

    Are you allowed to open multiple aff accounts with the same program? I was under the impression it was a bit of a no-no.

    I'm not sure if it would help though as my depositing players tend to come in through the same route. I also have no idea why these guys are playing and then not depositing to withdraw?
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  7. #7
    SlotsAff is offline Private Member
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    Some programmes don't allow multiple accounts - best to check.

    As for the players, maybe they have no intention of entering their details at all - do you know if they've completed the wagering requirements for the no deposit bonus?

  8. #8
    baldidiot is offline Private Member
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    Default

    Quote Originally Posted by Christoff View Post
    Some programmes don't allow multiple accounts - best to check.

    As for the players, maybe they have no intention of entering their details at all - do you know if they've completed the wagering requirements for the no deposit bonus?
    I'm not sure - I don't think the reporting goes into that much detail. I just see activity as revenue (+ or - x), not wagers...
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  9. #9
    SlotsAff is offline Private Member
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    Default

    I would ask 32Red - maybe they can give you an insight into how these players are playing. This will then in turn help you market the offer more effectively

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