The U.K. Gambling Commission has launched an investigation into a subsidiary of online casino company 888 to assess whether it is doing enough to protect its customers. The UKGC is assessing whether the business owned by 888 is "fulfilling its social responsibility requirements" by having effective procedures in place to help players better manage their gambling.
From The Telegraph:
888 Holdings released a statement, saying the UKGC is "currently conducting a review" and that it is "dedicated to providing players with a responsible as well as enjoyable gaming experience." It added that "the Licensee will be proactively engaged in a cooperative and collaborative manner with the UKGC throughout this review."One such tool is the ability for customers to ‘self exclude’, which prevents them from gambling for a defined amount of time, usually a minimum of six months.
Self exclusions have been given greater prominence in the past year after bookmaker William Hill recently pointed to them as a drag on its profits.
Another tool is a time-out feature, which people using online gambling sites can use to prevent themselves from gambling for a set amount of time. Online gambling companies must offer the ability to time-out for 24 hours, one week, one month or up to six weeks.
As a result of the investigation, shares in 888 Holdings have fallen by 8%.


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