Good day,
Thank you for contacting customer service.
We apologize for the delay in your payout and ask that you be patient a while longer. As you are aware, our operations have recently been acquired by Julian International Holdings, Inc (JIH). JIH unconditionally guarantee past and future payouts. However, please note that there is a sizeable backlog of pending payouts which are being run through various fraud checks, prioritized and fulfilled per contractual agreements. JIH wish to assure you that as soon as the backlog is complete, all payouts will resume normalcy.
Kind regards,
Customer Support.
Actionpoker Team