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  1. #1
    pjotter is offline Private Member
    Join Date
    April 2007
    Thanked 32 Times in 25 Posts

    Question Another tracking problem at Star Partner?

    Hi Conrad,

    I just saw your new Hell Boy advertising material etc. Very cool.

    However I expect there could be some errors with the tracking.

    If I direct a player to one of your casinos they will see a new hell boy banner in the bottom of the screen. If they click this link they will be directed to which carries my tag. No problems yet.

    But if scroll down at this page ( to where the casino logos are, I see that if I click one of this logos I will be taken to something like This link also has my btag, but when I am directed to the casino which logo I clicked, it is no longer my btag, but btag=w6241c253p001b1078.

    Could you please clarify and/or correct?



  2. The Following 2 Users Say Thank You to pjotter For This Useful Post:

    Anthony (17 January 2010), Daera (17 January 2010)

  3. #2
    Conrad-Gowild Gaming is offline Public Member
    Join Date
    January 2003
    Thanked 11 Times in 9 Posts


    Hi PJotter,
    My apologies for only replying now, I have been ill with the flu.

    I sent your query through to our design team to test the code and review your
    comments and I have have received a response from them. I am embarrassed
    to say that the problem wasn't due to something technical that went massively a
    rye but it was due to human intervention.

    There was a legacy issue with the logos because one of our designers
    erroneously copied and pasted the html from an old mailer wanting to use
    the logo layout without thinking of checking if there were any existing tags in the
    html that may have been used for a previous campaign or affiliate and saved the
    page, this led to the logos being hard coded with a tag.

    This error was thankfully picked and was corrected when our QA dept. reviewed
    the page, it was corrected immediately before any of our affiliates actually sent us
    any real traffic to that page.
    Last edited by Conrad-Gowild Gaming; 20 January 2010 at 9:58 am.

  4. The Following User Says Thank You to Conrad-Gowild Gaming For This Useful Post:

    pjotter (24 January 2010)

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