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  1. #1
    link22's Avatar
    link22 is offline Private Member
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    Exclamation Bet2be - Avoid at all costs!

    I was attracted to this bookmaker due to their generous odds, and their affiliation with oddsportal.com which gives the bookie some credit. The bookie is Russian but that didn't put me off the site initially.

    I have made a deposit a few times but always lost, however the other day I decided to make a withdrawal of my winnings. It came up about having to verify my identity which I totally understood, most bookmakers do this nowadays.

    The terms of verifying your identity are shown below, presented to me on the withdrawal page for verifying my persona.

    We will ask that you send us a photocopy or scan of one document from each of the categories listed below:

    1) Personal Identification — one Photo ID from the following list:
    — Passport,
    — Driving Licence,
    — National Identification Card (photographic),
    — Citizenship Certificate


    2) Address Verification — one of the following:
    — Utility Bill (less than 3 months old)
    — Tax Bill
    — Copy of Bank Statement — (less than 3 months old)


    3) Source of Payment Verification — one of the following:
    — BET2BE.com account registered Credit or Debit Card (front only)
    — Copy of Credit or Debit Card account statement of a BET2BE.com registered card (less than 3 months old)
    — Copy of bank statement — must have BET2BE.com transaction or card number visible on it (less than 3 months old)
    I uploaded a photocopy of my credit card for part 3, my bank statement for part 2 and my drivers license for part 1. The bank statement was accepted, and the credit card, however the person wasn't happy with my drivers license, it's the same drivers license anyone has in the UK, a photographic card. Here is the conversation I had with them in full.

    At first when I opened a support ticket asking why my photo ID was declined they closed the ticket 3 times without responding, and as the day has gone on kept closing tickets without issues being responded to.


    24 minutes ago
    Documents rejected, why?
    I'm quite disappointed as I opened a ticket asking this same exact question 24 hours ago yet my ticket was closed without a reply. Why have my drivers license and utility bill (bank statement) been rejected, and the credit card still hasn't been approved?


    Support Team
    15 minutes ago
    Dear XXXXX.
    We will deal with this situation soon.


    Have a great day!
    Thanks,
    Bet2Be


    ME
    5 minutes ago
    Ok, thanks. Is this a person reason or is it because of your system?


    Support Team
    5 minutes ago
    Upload passport with your face (like selfie) in good quality.


    ME
    4 minutes ago
    I don't have a passport, all I have is the drivers license but that does have my face visible. I can upload a picture of my face if that's what you'd like?


    Support Team
    2 minutes ago
    Sorry, but you haven't a basic document?


    ME
    a few seconds ago
    I have sent my drivers license? did you not recieve it? I have sent the drivers license, the bank statement and the credit card. I've signed up to a lot of bookmakers and in the past this has been more than sufficient.


    ME
    in a few seconds
    I can accompany a picture of my self along with the drivers license for further clarification but I don't see how this is needed.


    ME
    in a few seconds
    Do you have my drivers license do you not? Which has a photo on it?


    Support Team
    a few seconds ago
    Upload the passport.


    ME
    a few seconds ago
    On the verification page it says that a drivers license is sufficent


    ME
    in a few seconds
    I don't have a passport, sorry.


    Support Team
    a minute ago
    What is your basic document in UK?


    ME
    in a few seconds
    Drivers license, the green one I sent to you.


    Support Team
    a few seconds ago
    why you don't have a passport?


    ME
    a few seconds ago
    Because i've never left the country


    Support Team
    2 minutes ago
    Ok, upload license with you. But we may request other documents in the future.
    https://www.bet2be.com/en/about/terms


    5.7 We shall require information from You to enable Us to meet anti-money laundering and prevention of terrorist financing legislation and regulations and to verify Your identity, name, age and address. This may include but is not limited to copies (including certified copies) of Your passport/identity card and satisfactory proof of address, including but not limited to utility bills and bank statements and the requirement for such can be made by Us at any time. Failure to supply to Us with any documentation requested by Us may lead to suspension or termination of Your Account. We reserve the right to contact third parties to verify Your identity and for the prevention of money laundering and the prevention of the financing of terrorism.


    6.2 You cannot place a Bet until there are cleared funds in Your Account. Deposit Funds together with any Legitimate Winnings due to You (collectively “Your Funds”) will be held in Your Account by Us on Your behalf. We are not a bank and no interest will be paid on Your Account or Your Funds. Only once We have received all information We require from You will Legitimate Winnings due to You be paid to Your Account.


    ME
    a minute ago
    So the license is sufficient then? The credit card still needs to be approved.


    Thanks


    Support Team
    a few seconds ago
    Yes,sir.
    Good luck in betting with Bet2be!
    p.s. sorry for the chores.




    ME
    21 minutes ago
    So you want me to attach a photo with the ID?


    Support Team
    20 minutes ago
    Yes,sir.




    ME
    in a few seconds
    I just attached the image but it says it's been rejected again?
    At this point they kept closing the support ticket, and I had to copy and paste the discussion as the time went on. The person rather unprofessionally asked me to take a 'selfie' with the photo ID in hand, to prove I was the owner of the drivers license. I did so, and sent this to them.

    At this point my bank card and utility bill were both approved.


    Support Team
    12 minutes ago
    Hello.


    Your bank card approved.


    Kind regards.
    Bet2Be.


    Support Team
    9 minutes ago
    Upload your ID too. And You can make withdrawal.


    ME
    5 minutes ago
    Yep, just done that now


    Support Team
    4 minutes ago
    You upload license, not ID


    ME
    4 minutes ago
    That is my driving license. The green one




    Support Team
    a few seconds ago
    ID should have all citizens of UK.


    ME
    in a few seconds
    I have a national insurance card which is issued to citizens, however that isn't a photographic ID.


    ME
    a few seconds ago
    Surely the photographic driving license should be sufficient for the purpose of verification


    ME
    in a few seconds
    Initially on the account page it says the following: -


    1) Personal Identification — one Photo ID from the following list:
    — Passport,
    — Driving Licence,
    — National Identification Card (photographic),
    — Citizenship Certificate


    I have given you my driving license, as well as taking a photo with me holding the document. I don't have any state issued ID which is photographic.




    Support Team
    3 minutes ago
    https://www.bet2be.com/en/about/terms
    5.7 We shall require information from You to enable Us to meet anti-money laundering and prevention of terrorist financing legislation and regulations and to verify Your identity, name, age and address. This may include but is not limited to copies (including certified copies) of Your passport/identity card and satisfactory proof of address, including but not limited to utility bills and bank statements and the requirement for such can be made by Us at any time. Failure to supply to Us with any documentation requested by Us may lead to suspension or termination of Your Account. We reserve the right to contact third parties to verify Your identity and for the prevention of money laundering and the prevention of the financing of terrorism.


    6.2 You cannot place a Bet until there are cleared funds in Your Account. Deposit Funds together with any Legitimate Winnings due to You (collectively “Your Funds”) will be held in Your Account by Us on Your behalf. We are not a bank and no interest will be paid on Your Account or Your Funds. Only once We have received all information We require from You will Legitimate Winnings due to You be paid to Your Account.


    Upload ID/passport.


    ME
    in a few seconds
    So what do you want me to do? I don't have any other photographic ID. I don't understand why you would expect another form of photo ID when the initial terms only state you need the one photo ID.
    After initially only wanting my drivers license to verify my identity, a clear photo ID, they now wanted a citizens ID as well, a second document which people in the UK do not have.

    At this time they keep closing tickets without responding, and I can't make a withdrawal until I somehow come up with some magical other photo ID which I don't possess.

    The whole thing stinks, and a drivers license, utility bill and bank card have always been more than enough for bookies such as Bet365, Betfair and others.

  2. #2
    link22's Avatar
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    I'm going to keep updating this thread with the discussions I have with them. The person i'm speaking to seems to believe that everyone in the UK has a state issued photo ID, which anyone from the UK will know, they do not.


    8 minutes ago
    Advise
    Can you advise on what to do without any other ID? All I have is the drivers license which is photographic.


    Support Team
    3 minutes ago
    Drivers license is not official doc in the country.


    ME
    in a few seconds
    May I ask, what ID are other people using from this country to verify their identity if they don't own a passport. On your initial terms it states that a photographic ID is sufficient enough, so why put that in there if that document isn't viable?




    Support Team
    3 minutes ago
    All citizens of UK have uploaded their ID or passport.


    ME
    in a few seconds
    People in the UK don't have a photographic ID issued by the state. The only ID you can have is to pay and request one personally, but this isn't something issued to people when they are 18. Not everyone has a passport, although some people do drive like myself and this is why they have the drivers license which in cases like this is sufficient for verification.

  3. #3
    link22's Avatar
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    I sent them an alternative photo ID from my old job, so I will see if that works to verify the account. Haven't heard anything back since. I gather that they close up shop for the support at 5pm GMT as I haven't heard anything since.

  4. #4
    Gamer's Avatar
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    Jesus! It's horrible to read such stories.
    Had similar bad situation with Betfair, at the beginning of this year. Terrible!
    Guys, why do you gamble with Russian bookmaker?
    Ehhh, crazy world!

  5. #5
    link22's Avatar
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    It's now been 2 and a half days since their last reply. Still haven't verified the account.

    Update: Finally got a reply, say they're working on my issue, whatever that means.

  6. #6
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    Good luck link22. Please update the story. Thanks

  7. #7
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    Good luck link22!
    I'm always baffled when customer support agents have no idea about stuff like that. You're not required to have a passport at all and not all countries have a 'national ID'. Hate such ignorance

  8. #8
    link22's Avatar
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    Thumbs down

    Bet2be still haven't replied for 4 days, yet seem to find the time to send me promotional emails. They rejected the alternative ID, another ID from past work which is also photographic and states my nationality on it.

    Here's what they have to verify my identity so far, some would say this is more than enough.

    - Bank statement with my address and name
    - Drivers license (photographic)
    - Alternative ID stating nationality (photographic)
    - A selfie holding my drivers license (Bit unprofessional don't you think?)
    - A scan of my debit card used to fund my account (front)

    ME5 minutes ago
    Why was the document rejected?


    Support Team
    a minute ago
    Upload ID/passport.


    ME
    in a few seconds
    I uploaded an alternative ID from work, surely this is sufficient. I don't own a passport.



    Support Team
    a minute ago
    Only ID or passport.


    ME
    in a few seconds
    That is an ID
    Last edited by link22; 10 October 2014 at 7:54 am.

  9. #9
    xecutable's Avatar
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    Scratch, and leave I'd say. You don't need this mistreat. Hell what if I wanna see their proof of existence. It's your website, you set the rules. Anyone acting like this, gets the boot and you move on. Judging on their methods of approval, I bet the payments and other stuff would have similar shade.

  10. #10
    link22's Avatar
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    Yeh I read on another forum that someone had to wait 17 days to get payment, even after they had been verified.

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