Casino Rewards refuses payout.

[TE1994]

This is a copy of the email I received :


We would like to inform you that your cashin and account has been blocked due to a breach of the Bonus Account Terms and Conditions of the casino.

For more information please look under Bonus Account Terms and Conditions include >> Point 13

“The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:

1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;

2. Using the double-up feature to increase bet values;

3. Even money bets on Sic Bo, Craps and Roulette”



Therefore, the winnings are void and have been confiscated. Your casino account will remain locked.

Firstly, If doubling up is a sign of irregular play, why do they include it for ANY of their Blackjack games. Secondly, I won £1000 and ONLY increased my betting requirements AFTER I had changed the bonus to cash.

Just knew this was too good to be true,
Any advice on what to do in this situation?

[universal4]

Locking this one since there is already a thread started by the same poster previously.

Rick
Universal4