Revenue Giants discussion surrounding affiliates massive paper check fees

[pokertramp]

I got my first payment from Revenue Giants, it was supposed to be for $179.91 and when I received it, it was only $139.91. I emailed asking why and they said all paper checks are a $40 fee. Now for the smaller affiliate to pay $40 for a check, is insane, I have never, in 10 years at this business, paid that much, maybe half a few times. And many places offer fre paper checks. The only reason for this is to rob money from the affiliate...no one charges $40 to issue paper checks.
I can't believe no one has bitched about this, all their payment options are $1000 minimum except for paper checks which are a $40 fee...smaller affiliates will never be happy with this, I personally may stop advertising for them over this.

[graham]

WTF? I have complained about companies that charge $15, let alone $40! Are they printing them on some endangered tree or something?

[pokertramp]

I know, it's sick. I can't afford to promote them, I get a few hundred here and there from casinos...so to me it's not worth it. I would rather direct my traffic to a casino that doesn't rob it's own affiliates.

[MissM]

<style>@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 10pt; font-size: 12pt; font-family: "Times New Roman"; }span.username { }div.Section1 { page: Section1; }</style> Hi Pokertramp and Graham,

Revenue Giants don't charge $40 or gain any profit of this or any fee.

It is the payment provider, a third party company that charges this fee.

Besides papercheck there are few other payment options to choose from, and we work on getting more options every day. but in this industry any transaction/payment made has a fee which is determined by the payment provider which believe me we don't like it either.

Also, you can always have the option to rollover the amount as well if you wish to receive a check but don't wish to receive small amount.

Cheers,

Malci

[pokertramp]

hi Malci
I emailed you asking what options I had for cashing out, it does not state anywhere except the FAQ (which I just found when you sent that to me today in email) what the charges, minimums etc are for cashing out. And received a reply that the only option I had for the small amount of $179, was a check, we emailed back and forth several times regarding the tracking number etc. And never once did you or anyone from accounting mention I would receive only $139....if I had known that I would of waited for a larger payment possibly. I even received an email from you accounting dept. that the check was on the way for $179, until I actually received it, did I see it was shorted $40.

You say that your processor charges $40 for all paper checks? I have to say I don't believe that, I have received checks for 10 years from different affiliate companies and have NEVER paid over $20..in fact almost all are free of charge, I receive checks from Poker Stars, Referback, Carbon Poker, Felt Stars and others that are free for any amount...I have paid $10 or $15, but refuse to pay $40 and you should be more upfront about it.

If you want to terminate our relationship like you suggested in the email you just sent me, then do so. I have the right to let my fellow webmasters know about this ridiculous fee.

[MissM]

Hello pokertramp,

1. We are sending the amount of the commission earned, it is the payment provider who deduct their fee. Thus the amount you were told was the amount that was sent.

2. If you don't believe what I say or what you read on my program, then please do not work with me. A partnership is build on trust and respect, anything else or in between cannot work. I have been in this industry several years and many people in the industry can tell you about my credibility. G-d forbidden the day affiliate program will make money out of transaction fees.

3. You were asking me to reconsider a fee I have no control over as a threat of showing me this post, this is an unprofessional behaviour in my book and I don't agree with the way you wish to handle things, this is why I asked you also if you wish to terminate our partnership as we are on emails even right now and yet you wish to go public in an offensive way and not a constructive way as you tried to claim.

4. The fee is not hidden in anyway it is stated under the payment options on the site and all those requesting a check are fully aware of the fee, however, I would make sure it is also stated in the account when affiliate change their payment method.

Thank you,
Malci

[Sunflower]

I have to side with pokertramp on this one. $40.00 is an outrageous fee for a paper check of any amount. I have never paid a single cent for a paper check in 12 years. RevenueGiants, why don't you find a better payment provider, one that's not ripping off your affiliates?

[grem]

Using checks in any industry in gambling or not gambling will usually have fees.

[pokertramp]

Malci

I never changed my payment option, I emailed support asking what the options, fees and minimums were and was just told the only option I had for that small amount, was a check. At that time someone should of told me of these fees.

The only place on your site that shows the fees is in the FAQs. I just assumed that once I requested a check or at least, received confirmation that it was on the way, the tracking number etc. someone would of said "there is a $40 fee". That information is just "hidden" and should be posted somewhere other than the FAQs.

Again, I have never paid this much for a check, and as you can see from the replies here, most have not either.

I am sorry for the title, if you are correct that Revenue Giants isn't making a penny from the fee, I apologize and if I can change the title I will.

But in the mean time I would prefer a different affiliate manager to deal with.

[pokertramp]

And your response to me was not very professional or welcoming:

Dear Ellen,

This information is clearly stated on our site:

Which payment method can I use to cash out my commission?

Our Casino and Bingo affiliates can receive their earnings via Neteller, EcoCard, MoneyBookers, Quick Tender, Bank Wire (must exceed $1,000 and there is a $60 fee involved which will not be deducted) and we recently integrated Paper Check (the minimum amount is $100, maximum $2500, plus a $40 sending fee). For every returned check due to wrong info, affiliates will pay $60 plenty fee.

If you have any questions pls let me know.

Yours,
Malci

Marketing and Affiliate Director

That's what set me off even more, because I had to search your site for an hour to find that, and it was in the FAQs....so clearly you know you all are at fault for not disclosing this a bit better. I would not of been so upset had you of replied in a nicer manner.

[pokertramp]

Using checks in any industry in gambling or not gambling will usually have fees.

Most of the checks I get have no fees, and they are for small amounts in most cases. I have paid a fee here and there, never this large and certainly know ahead of time.

[universal4]

I agree that I think $40 is out of line for a few hundred dollar payment.

I also think that ANY fee associated with QuickTender is out of line and requiring such a high minimum for QT is out of line also.

Rick
Universal4

[pokertramp]

Can someone please tell me how I can edit the title?

[Daera]

I also think that ANY fee associated with QuickTender is out of line and requiring such a high minimum for QT is out of line also.

I couldn't agree more. Wow! I can't believe there's such a high minimum and fee for QT. Outrageous! Not to mention QT will have their own fees.

[graham]

Hello pokertramp,

1. We are sending the amount of the commission earned, it is the payment provider who deduct their fee. Thus the amount you were told was the amount that was sent.

2. If you don't believe what I say or what you read on my program, then please do not work with me. A partnership is build on trust and respect, anything else or in between cannot work. I have been in this industry several years and many people in the industry can tell you about my credibility. G-d forbidden the day affiliate program will make money out of transaction fees.

3. You were asking me to reconsider a fee I have no control over as a threat of showing me this post, this is an unprofessional behaviour in my book and I don't agree with the way you wish to handle things, this is why I asked you also if you wish to terminate our partnership as we are on emails even right now and yet you wish to go public in an offensive way and not a constructive way as you tried to claim.

4. The fee is not hidden in anyway it is stated under the payment options on the site and all those requesting a check are fully aware of the fee, however, I would make sure it is also stated in the account when affiliate change their payment method.

Thank you,
Malci

Have you shopped around for other cheque processors or is this one owned by someone you know? It seems you don't care as you are just passing the fee to the affiliate anyway, but if you were paying this fee I think you might try to find an alternative provider.

[universal4]

It was pointed out to me that I may have read Malci's statement wrong on QuickTender fees and for that I apologize since others also had the same impression.

Malci, could you please post the actual minimum and fee for each payment method to reduce confusion?

Rick
Universal4

[pokertramp]

Even a $60 fee for bank wire is ridiculous. Again, Bet365, Euro Partners and many others do not charge a fee on their end and when I do get charged a fee it's $25 tops...the fees here for getting money that WE EARNED are horribly over priced.

[Puma]

just don't promote them. Do what I am doing. Wash away the crooks and keep whatever is left. banks don't charge $40 for a pack of 50 checks but rev giants thinks it's okay to charge $40 for one? gtfo. dump them. they suck anyways

[xecutable]

I can't agree more with the above posts.

Since you are making them money, you are (or should be) considered a client. Since when clients started paying for something the employer should take care of?

I mean, if you relate it to daily life, that's like me going to shop for groceries and on the cash register, they tell me, "Hello Sir, Thank you for shopping. Groceries 20$, but since you are using a CC this would be an additional 10$ on your end" that's just wrong.

You are in an industry where they make millions, pretty sure it wont hurt them much to weave all fees, make affiliates happy, which would lead to even more promotion on your end.

I do however agree that affiliate manager are not the one to blame, as they really have no control over company policies, fees etc.

I'd say when you are not happy with them, dump them.

[MissM]

<style>@font-face { font-family: "Calibri"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 10pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }</style> There are quite a few posts here and I wouldn’t like to miss any, so pls bare with me I hope I’ll answer all posts;


hi xecutable thanks for your contribution, however I have to disagree with you, my affiliates are my partners and not my clients, and we share the profit with them thus Rev share. On the same toke I would further say, a media buy for example which you then decide clearly in advance who pays the transfer fee, which is a different story but this thread is related to affiliates, partners that we share profit with.


As such we send them their share of the profit to wherever they tell us and it is up to them to decide based on the commission and the associated cost, which we have no control over as we both agreed.


pumacat I wish things were as easy as you say, we don’t go to the bank and ask for a pack of checks. In this industry when you want to make payment you are forced to use third party providers to assist in paying the commission. If things were as easy as you say we would still use Paypal or Neteller to pay our affiliates.


pokertramp the $60 as I said, are revoked for affiliates as min payment is $1,000.


Hi Rick (Universal4), I appreciate your post, the min payment per payment method: UseMyWallet is $50, for papercheck is $100 Bank wire $1,000 eco $50, Neteller $50, MoneyBookers $50 (currently we removed MB as we had delay in transfers)


The fee are all based on your account with the payment provider, on bank wire it is up to your bank account as we are paying the fee on our end ($60) and papercheck cost $40.


Sunflower And graham these providers we worked with for many years and not only they proved professionalism but also highest confidentiality and fast delivery time. We always try to find other companies. unfortunately anyone we added in the past in some stage stopped working.


Daera pls check post 16 and thank you grem


pokertramp,



I appreciate only your attempt to change the title, I suppose you shall email the GPWA moderator to edit it per your request.


I also understand why you got upset yet I don’t agree with your actions. This is not the way to solve issues.
Furthermore, you asked my affiliate manager several questions as well as the minimum and how do we send the papercheck, she told you the min is $100 and that it is not sent via a regular mail as you thought but by special delivery, you could have also asked if there is any fee in case you missed the info re payment. However, in no point you asked her in any communications.


So besides the fact that as I said I will make all fees more clear on the affiliate account as well. I cannot change the fees which I have no control over. We will try to find more options though that could be cheaper for low amount.



Thank you all for reading, and if you have any questions pls don’t hesitate to ask or to email me directly at malci [at] RevenueGiants.com



Cheers, Malci


Size Does Matter when it comes to your Earnings!
Revenue Giants
Affiliate Program