Cabaret Club Casino

[casinolatte]

We'll I wasn't sure were to place this in here! But a few days ago I recieved a promotion card saying i would recieve a 100% match bonus on my next deposit and 100 spins on my second deposit. So I went to Cabaret Casino and before I went to deposit I went to chat and asked if i would recieve this and I was told I would get the 100% match bonus and that it would take a couple of minutes to kick in, so I waited and the bonus never kicked in so I went back to chat and here is the conversation. Tell me how you would feel about this


You are now chatting with 'Elfie'

Elfie: Hi there laurie
Elfie: My name is Elfie

Elfie: How may I assist you today?

laurie : my 100% bonus has not kicked in

Elfie: Would you mind waiting while I look into your account?

laurie : account number i gave
laurie : sure

Elfie: thank you
Elfie: sorry you have claimed all the bonus on that promotion already
laurie : no i haven't i just got the card a couple of days ago and i haven't played yet

laurie : i was just talking to someone when i deposited the 50 and they said that i would get it

Elfie: the promotion has been on from the 2nd of June until 17 July

Elfie: you received the first deposit 100% match on the 14 June 25.00

Elfie: Then on your second deposit you would be eligible for 100 free spins
Elfie: those have also been redeemed
laurie : well you know the person i was just talking to said i would get it like ten minutes ago when i deposited

Elfie: I apologies that you were misinformed
laurie : i checked in before i made the deposit

Elfie: it is only on the first deposit
laurie : well i just got the card like 3 days ago

laurie : this is not cool at all specially when i just was told i would get it like ten min ago before i made my deposit

Elfie: I understand how you feel, and again im sorry that you were misinformed
Elfie: please hold for me wile i look into the matter further
Elfie: it could be possible that the postal service was delayed
laurie : i was just talking to the person in chat ten min ago and when i made my deposit they said giive it a couple of minutes and it will be there

Elfie: I know i can see the notes on the account.Pavel has said that he made a mistake
laurie : so thats not my mistake that is why i went to chat first before i made my deposit

Elfie: Im sorry there is no bonus for you at the moment
laurie : this is a total scam i can't believe that you are telling people you will give them the bonus then after they make a deposit you don't

Elfie: Im sorry you feel that way, it is not our intention to make you feel this way, it was simply a human error
Elfie: again i am deeply sorry, i can understand how you feel
laurie : it doesn't matter i run an online casino portal and i advertise you on the site and now i find out this is what you do

laurie : this is totally unethical

Elfie: This is not what we do, we honor our approved bonuses
Elfie: please read on your card
Elfie: it does specify first deposit only
Elfie: second deposit is free spins
Elfie: it is important to read all the information
laurie : it's important when a customer comes to chat and is told yes you will get the bonus and that it will be ther then it should be there

Elfie: I agree and understand how you feel, and again im sorry you were misinformed
Elfie: there is no bonus for me to add, i cant add a bonus that is not there
laurie : well i will be letting people no about this whole misunderstanding and i will not be advertising you or playing here ever again.

[cass]

Thanks for the post Laurie.

Unfortunately this seems to be the norm with most online casinos nowadays inducing players to sign-up with bogus bonus offers. I'm glad you pointed this out, since we're also promoting Cabaret Club casino.

Internet casinos

[casinolatte]

I realize people make mistakes but if this happened in other microgaming casinos they would apoligize and give you the bonus. I was very mad about this and I am pulling them from my site today!