Lock Poker May Be The Worst

[TravG]

Just want to share this with everyone.

Affliate of Lock and also a player. Put Lock as my top site and after waiting about a week heard back from the affiliate department that I would continue to earn 20% - ha!

As a player, won some cash at Lock and requested a withdraw on 10/1. Havent heard from them since. Sent an email on 10/3, 10/4 and 10/5......no response.

Are these guys so stupid to bite thte hand thats feeds them? I cant recommend a poker site that doesn't even asnwer a simple question about a payout. A payout! How do they ever expect to stay in business when they treat their customers this way. Waiting 3 days for an e-mail response is unacceptable in my book.

Lock is being removed from all my sites because of the **** poor customer service. My 2 cents, you should send your players to a site that responds to e-mails which isn't lock!

[grem]

they don't seem to be well recommended or promoted with other poker sites

[GFPC]

I always liked Lock - I found it to be a classy type of poker site. It seemed to do well. I have had mixed feelings on them. I still consider them a great option for players, but here is what I do not like.

The AMs at Lock really do not seem to really care about affiliates - there is a hint of arrogance always in the air that really I think will bite them in the behind one day. Shane and Gerry are good guys and all - but trying to get any of them to reply to you is like almost impossible.

I usually now just email the head and by pass the AMs since they really do not show any concern for affiliates. I am surprised really because one of the Ams used to be an affiliate and still is and the disrespect he shows is bizarre.

Anyways I still like Lock but do not like the no contact and of course payments are always late again and slow.

[TravG]

Yep, I sent email after email and no reponse. Finally I found Gerry on the forums at Pal and he did answer some PM's. I use to push Lock hard because they seemed like they were the only one getting deposits approved and I did get a decent number of new players but 20% rev share is not worth it. Id rather have half the new players and make the same amount than send new players there now. I send their poker support an email following up on a withdraw and noone from there even answers you. What is the time frame to receive your withdraws?

[GFPC]

Well it used to be same day on the 1st - then all of sudden with the switch to revolution it takes around 24 days. Well last month it took them till the 14th to pay into player account - then 10 more days to get to moneybookers.

Actually carbon is just as bad when it comes to getting it to moneybookers - around 2 weeks.

I just do not see how once its paid to player account with it takes 2 weeks for MB to a Canadian affiliate.

IN terms of emails - yeah this is been common for over a year now

[TravG]

Oh yes carbon - you might get a check in a month! I usually either trade it or **** it away at the tables. I never earn to much from them because of that. I dont push them cause I never see the money anyway! My fault I guess

[Smoking]

for Carbon/ChipSplit Affiliates

Don't forget to use the expedited form to receive quicker payouts.


Get Paid Faster! | Chip Center

Affiliate must complete this form by the 5th of every month

[Chips]

for Carbon/ChipSplit Affiliates

Don't forget to use the expedited form to receive quicker payouts.


Get Paid Faster! | Chip Center

Affiliate must complete this form by the 5th of every month

I was just about to hit the reply button and saw this. The expedited form appears to help some. Getting checks mid month rather than 30+ days.

It is a pity you have to fill out the form every month, they should just fix the issue rather than putting a band aid on the issue.

[Smoking]

I agree but it a start and shows they are working on it ( not like other sites where the am's not even reply to emails)

May also be part of a merge problem and this is carbon helping the affiliates out in the mean time

[Chips]

May also be part of a merge problem and this is carbon helping the affiliates out in the mean time

Lock is not on Merge anymore, they are Revolution (Cake) network.

[Smoking]

I was refering to the carbon affiliate payments from player accounts ,not the non affiliate help form the lock am's

[Chips]

My bad. The multitasking mind slipped a cog I reckon. Chipsplit ought to just pay from the affiliate program and eliminate the extra steps and delays. 1st of the month payday is nice but not if you can't get it in hand before the end of the month.