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  1. #1
    thebookiesoffers is offline Former Member
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    Default Canbet/Commission King

    Wasn't going to bother but just saw another thread as well so thought sod 'em

    A few months back really had to chase a payment up, in fact it was the first payment they owed me. Got no replies from emails etc from the affiliate team or customer service. managed to get it sorted then the next month earned about 500, think it was May, never turned up.

    Started chasing again, nothing, even the the addresses I'd got a response from last time was nothing. Was emailing all their addresses, marketing, CS, affiliates and getting ignored. Ended up asking a few times on twitter why I should send them players if they don't respond to emails. Still no real help and ended up ringing and leaving an answer phone message.

    Woke up to get this email

    I apologize for the lack of response to your emails in regards to your request for payment. There was an unfortunate miscommunication between our departments. Some of your emails were directed to Clinton and were subsequently not picked up by our CS Team – (Clinton left the company in May).



    I can confirm that your payment has now been processed by our Finance Department. However, in light of your recent comments on Twitter, we have decided to terminate your account with immediate effect.



    Should you require further information, please contact me directly.



    Regards,



    Niall McArdle

    Head of Trading



    iGAS

    Interactive Gaming & Sports Pty Ltd

    Level 29, ANZ Tower

    55 Collins Street, Melbourne, VIC 3000

    Direct: +61 3 8660 8023

    Mobile: +61 4 9735 2552

    Website: xxx.igasgroup.com

    Didn't send that many players too them any way but come on, really the way to go about business?

    If GPWA want to investigate this mater, as there is another thread on the forum about payments from someone then his email is n.mcardle@igasgroup.com
    Last edited by thebookiesoffers; 30 July 2013 at 4:49 pm. Reason: took their hyperlink out

  2. #2
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    universal4 is offline Forum Administrator
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    Default

    Please update here if when your current payment is sorted.

    Rick
    Universal4

  3. #3
    thebookiesoffers is offline Former Member
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    Default

    that was sorted, but they closed my account

  4. #4
    universal4's Avatar
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    Default

    Here is a link to the other thread thebookie mentioned
    https://www.gpwa.org/forum/canbet-co...em-212443.html

    Rick
    Universal4

  5. #5
    baldidiot is offline Private Member
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    Default

    What did you say about them?

    I'm not excusing their actions, I'm just curious - lol.
    onlinegamblingwebsites.com - Formally known as goodbonusguide.

  6. #6
    thebookiesoffers is offline Former Member
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    Default

    just checked, sent 3-4 tweets asking why customer services were ignoring my emails and no replies lol

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    baldidiot (31 July 2013)

  8. #7
    mojobullfrog is offline New Member
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    Hi, I have some interesting information with regard to Canbet/Commissionking. I actually worked with these cowboys (actually, in hindsight I "volunteered", since paying for services rendered isn't in their vocabulary.)

    Can you PM me with your email address? I've just joined here and can't PM until I've submitted 10 posts.

  9. #8
    mojobullfrog is offline New Member
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    Default

    For anyone interested in details, they can find me on twitter: @CrookBooks

  10. #9
    thebookiesoffers is offline Former Member
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    Quote Originally Posted by mojobullfrog View Post
    For anyone interested in details, they can find me on twitter: @CrookBooks
    I read your email mate and it doesn't surpise me, not a lot I can say other than that though. hope they go under personally

  11. #10
    LukeC is offline Non-sponsor Affiliate Program
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    I found an old welcome pack from Canbet when I was visiting my parents last week and was thinking of funding the account shortly to bet on the Aussie racing - sounds like that might not be a good idea...?
    Head of Affiliates at Digital Fuel

  12. #11
    thebookiesoffers is offline Former Member
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    Quote Originally Posted by PaddyPowerLuke View Post
    I found an old welcome pack from Canbet when I was visiting my parents last week and was thinking of funding the account shortly to bet on the Aussie racing - sounds like that might not be a good idea...?
    no mate they are arseholes, plenty of other decent Aussie facing books mate

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    Renee (19 September 2013)

  14. #12
    mojobullfrog is offline New Member
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    Quote Originally Posted by PaddyPowerLuke View Post
    I found an old welcome pack from Canbet when I was visiting my parents last week and was thinking of funding the account shortly to bet on the Aussie racing - sounds like that might not be a good idea...?
    Customer service certainly isn't a priority at Canbet, especially if you want YOUR money in a timely manner (I have considerable documented proof from current and ex customers.) Until this changes, they simply don't deserve any kind of market share. But it's the punters who will decide that.

    Bad service should never be tolerated since, as thebookiesoffers says, there are plenty of other choices out there.

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