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  1. #1
    voodooman is offline Public Member
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    Default CasinoRewards Stats

    Hello,

    This question is for those of you who promote CR...

    I've had good luck with this group in the past-before the Integrity Integration. Recently, however, I am getting a lot of downloads (for me, anyway) and No Registrations or Players--I may have 1 Registration, but with 58 downloads (all from SEs) already this month and more coming every day, I find it odd not just that I have No players, but that I have No, or 1, Registrations.

    I do not feel that their download stats are adequately representing real players.

    Casino Coins identified a similar issue recently whereby if you have direct download links in your web pages, then spiders crawling those links were contributing to download stats. I experienced this same thing with them and Casino Coins identified and rectified the situation. Now I am no longer showing 100+ downloads a month at Coins, it is a more reasonable ratio.

    I emailed Renee at CR about this and she did not identify any such issues--but I believe it's happening at Casino Rewards as well..

    So...

    1) Is anyone else seeing this same issue of Many Downloads/No Registrations at CR (esp. if you have direct download links in your web pages)?

    2) Has this group been tougher to convert since the Integrity Integration?

    3) Are there particular casinos within the CR group that do better for you and which ones are these?

    Thanks!

  2. #2
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    bigbcasinos is offline Private Member
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    I already told Ryan that his stats were counting spiders as hits and downloads. No way is what he said.

    Of course, that I have triple the exposure with other programs who show half the volume of what CR shows doesn't seem to sink in. They are doomed to be cursed by affiliates for lack of performance whereas the ratios are in fact much better.

    I can't think of a funnier situation. We are telling them to make our results look worse and they refuse to do so LOLOL
    Have a wonderful day

    Brian
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  3. #3
    voodooman is offline Public Member
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    Talking Hey BigB

    Thank you BigB--I'm NOT AN IDIOT!! WHEW!! LOL

    I told this to Renee and she was like, "No way..."

    Unbelieveable--I was like there is no way that many people could be downloading--I have more downloads per day at CR than unique visitors to my site--EACH DAY!

    Hey Casino Rewards..Fix Your Crappy Stats!! The rest of your program seems excellent!

  4. #4
    universal4's Avatar
    universal4 is online now Forum Administrator
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    One program ended up losing many affiliates over this very same issue one time some months ago, and as it turns out many who dropped them may have done this specifically because of ratios which were out of whack due to mis-counted clicks and downloads.

    Even with more accurate reporting I have found Casino Rewards properties very difficult to convert.

    I am hoping the new face lift the Golden Tiger Casino site will soon be getting will help to improve conversions there and once that takes place I am sure they will realize the other sites need to be done as well.

    I have found the tracking itself at Casino Rewards to be accurate (although inflated due to robot hits) and Ryan and the rest of the team to be very responsive to affiliates needs.

    Rick
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  5. #5
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    bigbcasinos is offline Private Member
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    Quote Originally Posted by universal4
    Ryan and the rest of the team to be very responsive to affiliates needs.
    Tell you what, as a player at Zodiac I have received exemplory treatment. As an affiliate of Casino Rewards, I have no problem with them neither. This is one program to stick with I reckon. Much like all the big brands, their huge exposure does make it harder to convert. They do have great retention though. SO, it's harder to pick up a player but when you do, they are pretty loyal.

    So, all it comes down to is believing us. They need to fix the figures. They are way way way overinflated.
    Have a wonderful day

    Brian
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  6. #6
    voodooman is offline Public Member
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    Default Thanks for all the responses...

    Wish we could get CR over here to acknowledge their problem...

    One theory might be that they feel showing all these downloads would encourage affiliates to stay as they're "seeing lots of downloads.." BUT this type of stats misrepresentation has exactly the opposite effect.

    Many affiliates leave thinking that these casinos never convert!

    I do agree that this group is very player-oriented and has an excellent rep and customer service team--that's why I continue to promote them--but they really have to get their act together when it comes to stats reporting.

    LOOK, Casino Coins just acknowledged and fixed this EXACT SAME PROBLEM--no doubt after losing countless affiliates because of this problem, but nevertheless they rectified it and my stats look a lot more reasonable at CC.

    I was just about to drop CC before their email regarding this issue and affiliates may do begine to stop promoting if it's not fixed soon.

    How about a comment, CR?? And please dont tell us this isn't happening with your stats because it is.

  7. #7
    pendil is offline Public Member
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    Unhappy

    i raised this question with cr last month and also asking if any body was having problems with casino rewards on this forum - no response.

    thought i must be the unluckiest casino rewards affiliate online - well over 200 consecutive dowloads without a single registration.(no direct download on site)

    ryan did take time to contact me and asured me everything was being logged o.k.

    i know these stats are not working correctly,but funny thing is i have kept casino rewards on site as i like their concept and affiliate site(i would normally have removed by now).

    however,knowing now it is not just me,but others who are having the same problems this should be sorted out pretty quickly,and casino rewards should not just say everything is ok when it is obvious that the stats are faulty - maybe sales and registrations are faulty too ?

  8. #8
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    bigbcasinos is offline Private Member
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    Quote Originally Posted by pendil
    maybe sales and registrations are faulty too ?
    Naah, doubt that. It's simply a case of the spider following a link and arriving at say Golden Tiger. Casino Rewards have to learn to dissalow all IP's belonging to the spiders from appearing in our stats. I know my so called traffic would crumble into nothing (appearance wise) but then at least Ryan could kick butt instead of thinking I was sending visitors. I have so little exposure for them in the normal sense but they are listed in a lot of drop downs and directories. So, I show great traffic but Ryan, believe me it's NOT there. You're bluffing yourself. If I send you 50 visitors a month, REAL visitors, it's a lot.
    Have a wonderful day

    Brian
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  9. #9
    BJF
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    Maybe this doesn't bother anyone else, but when you log in at shows all the casinos and the stats for that DAY. What I aksed for was a list like that for the "CURRENT MONTH". As it is now I have to go look at each casino individually to see the current month. I spoke to someone at the party at CAC who said, "That's easy. I think I can fix that right now." He whipped out a blackberry and started typing. LOL. I guess it was a little harder than he thought.

    BTW-- I have the same problem with Refer Spot stats. Hmmm, same party, same stats problem. I wonder where they were when Kennedy was assassinated.

    PPS--John I know you are busy, but I really would like to join the emembers only area.

  10. #10
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    Smile

    Just for the record, I've got the same problem with the stats, I've had 3 downloads just today. Last month I had 127 "downloads" with CR, no registrations, it's like a gambling affiliates bad dream.
    I still really like the simplicity of the CR stats and banner code pages, so I'm not bothered.

  11. #11
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    Default CR download stats

    Hi Guys

    I'd like to first apologize for not seeing this thread earlier. For some reason the time difference here tells me that the threads are old if I look at the forums after a certain time. I'll have to make sure I look through each and every thread from now on to make sure I don't miss anything.

    As for Ryan, he has been on his well deserved vacation since the CAC Party which is why he hasn't had his say. He will be back on board mid-October.

    In relation to these download stats. I think I remember your email voodooman, and if I remember correctly, I said, in so many words, that we haven't found any problems with the stats but the spiders could be an issue and that we were looking into it because you were not the only person who had brought this to my attention? Perhaps I wrote this to another affiliate if not to you.

    Please be patient guys. I have been trying my hardest to get this sorted out. I understand exactly where you are all coming from.

    If everyone could post or email me which particular casino is showing the most "crappy" stats (by this i mean excessive downloads) perhaps it would be easier for me to work with the 'problem'.

    If it is Golden Tiger - We did launch 3 new splash pages in the last month. Are you guys using these?

    As much info as possible would be great. Have you been doing anything different with your sites? Have they gone up in ranking on SEs? Have you bought any paid traffic? etc etc.

    Thanks for your help guys. I'll aim to get back to you as soon as humanly possible.

    Cheers

    Renee

  12. #12
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    Post Download Stats update

    Hi again

    I had the tech guys look at this as soon as I posted this morning.

    We count downloads as 'anyone who clicks the download button'. Since we have moved to mostly query string tracking with session variables, and cookie back up tracking, the feeling is that spiders will click the query string tracking and falsely generate downloads and clicks.

    So more than likely it is a spider issue, but we will have to investigate it further, and will have to check ips. Furthermore because we have a download button on almost every page the downloads could be generated very quickly.

    I sincerely apologize for any misunderstanding it may have caused. If I find out any more info I will post again.

    Any more concerns please email me

    Renee@RewardsAffiliates.com

    Renee

  13. #13
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    Quote Originally Posted by Renee
    If everyone could post or email me which particular casino is showing the most "crappy" stats (by this i mean excessive downloads) perhaps it would be easier for me to work with the 'problem'.

    Just take a pick, they are all just as bad. I have between 50 and 150 spider downloads a month
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  14. #14
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    Well, lets just say that in terms of the amount of exposure you have, my downloads should be my hits and my new players should just be slightly more than my new players. The stats are truly overstated. Lets just say that for every hundred hits shown, 15 to 20 is far more likely. I am comparing you to over 50 other programs and across over 50 sites that I have. Believe me, I KNOW I am right
    Have a wonderful day

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  15. #15
    voodooman is offline Public Member
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    Hello,

    No, Renee--You did not explain yourself, or the stats situation, in your email to me as well as you've done on the board here.

    You basically just dismissed me as if I were crazy--so I thought that maybe I was, in fact, crazy and wanted to see what some of my colleagues here at GPWA were experiencing.

    If you had told me that Ryan was away and that you had heard this from some other webmasters, I would have certainly given more time before venting my frustrations here. As you can see, affiliates do not like seeing countless downloads with registration numbers that are out of whack!

    You asked above if there were any particular casinos that I was experiencing this with. For me, I only promote GT, LE, YG and ZC so these are where I mainly observe the excessive download ratios. It does not seem focused on one particular property.

    I appreciate you taking the time to respond to this thread. I am certain that your stats have cost you affiliates, potentially very profitable affiliates, in the past. In fact, if I hadn't had experience with CR in the past and the endorsement CR receives from the members of this board, as well as CAP, your stats issue would have certainly lead me to cease promotion of your properties long ago, as well.

    Thanks for the response and keep us posted!

    voodoo

  16. #16
    Renee's Avatar
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    Exclamation Stats

    Hi Voodoo

    I'm sorry if my email conveyed that message. It definitely wasn't my intention to make you feel as though you were crazy. I suppose that's the problem with text messages and email though... Sometimes it's hard to convey the tone of of a message through an email or text message because you can't put in the friendly pitch you would when you are actually speaking to someone etc.

    I did send emails to many people regarding that issue also, so my apologies for getting you mixed up.

    I have passed this onto my boss who is looking into the IP addresses etc so hopefully we can get this sorted sooner than later.

    Cheers guys.

    Renee

  17. #17
    voodooman is offline Public Member
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    THANKS RENEE!

    Let's Hope So.

    It appears this issue is back at Casino Coins as well--I thought they had it fixed there too--maybe its a difficult thing to rectify

  18. #18
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    Well here is a quizz for you. All my sites where down the first 8 days of this month, but still I have 23 downloads in my stats!! Please explain me how that is possible...
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  19. #19
    universal4's Avatar
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    Bot hits from Google's cache.

    Rick
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  20. #20
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    Aha! Now i understand.
    I was wondering the same thing.
    Thanks, Rick.

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