Had a discussion with one of our partners recently about some chargebacks we saw on our account ledger. They were nice round numbers like $300 and $175 and it seemed odd to us. These were amounts directly removed from our commissions paid.
When we questioned our AM about it, he said that was standard. We disagreed. At all of our other poker programs, chargebacks are taken against MGR, not owed commissions. He said he'd look into it and get back to us.
Do you know of any programs who make the affiliate pay the full price if a player charges back a deposit?
It makes much more sense for a ding against MGR, whereby for example the $300 charge would be multiplied by our commission percentage to determine what we pay. In this example, $300 chargeback * .35 commission rate = $105 of actual commission lost. However, our partner has gone ahead and taken $300 of commission out of our pockets as if we were fully liable for the chargebacks of our players.
What do you think?