Contact For Totesport - Over £7000 Gone Missing

[MontyBa]

Hello everyone

I was wondering if anyone has an email address or contact information for someone who is in a position to sort out payments and make things happen at Totesport.

Basically I have a large balance at Totesport but I only filled in my payment details last week. Now I've looked at the payments report tab and it's saying I was paid over £7000 at the start of July.

That's absolutely impossible because I only entered a payment method last week, up until then my payment details were blank so I couldn't of been paid in July. So as it stands now, I've over £7000 that's gone missing.

I've tried emailing Totesport directly via the contact form on their site but I'm not getting an answer which is why I'm posting here so I can get to the bottom of this missing money.

Thanks

[thebookiesoffers]

SMcSorley@tote.co.uk

[Anthony-Coral]

Hey Monty - if you want an affiliate contact for Tote to help you chase this I would recommend you drop an email to natalie.merrison [at] petfre.gi, Natalie heads up the Betfred Affiliate Programme and is also responsible for the Tote.

I'm sure that she'll be able to help you get to the bottom of this.

[MontyBa]

Thanks to both of you.

I shall keep this updated on how things pan out

[Louis - Income Access]

Hi Monty

I speak often with Natalie and will let her know that you are looking to get in touch.

Can you PM me or post your username or contact details so we can make sure we know how to reach you?

Cheers

[TotepoolAffiliates]

Hi MontyBa,

I've contacted our affiliate program provider first thing this morning, detailing the error that was shown on your account. As they are based in Canada it will be about 1pm before they are able to get back to us.

I've also been in touch with our finance department and they've confirmed that the payment hasn't been made to you or anyone else.

This seems to be a one off error on your account and the error was flagged up on our system.

Rest assured, you'll be paid the full amount you're owed when we pay August's commissions at the start of September.

Once I get to the bottom of the error I'll email you with the details.

Apologies for any inconvenience this may have caused.

Regards,

Shaun.

[MontyBa]

Just a quick update on this.

It appears that this issue has now been sorted out although I won't know for certain until the next payment run. I've spoke with several members of the Totesport/Income access team (all very helpful) and I have been reasured that it's a simple error, there's nothing to worry about and that I will be paid in full in the next payment run.