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  1. #1
    RecapLTD is offline Brand New Member
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    Default Difficulties with payment at Rabbit Affiliates (Operator attempted to Resolve)

    Good afternoon everyone. My name is Andrey, I am the CEO of Recap LTD.

    We have an unpleasant situation with Rabbit Affiliates.
    We are Recap company - we provide excellent traffic for different casinos. This is our first such situation in 3 years on the market.

    We have accumulated several small payments for different months. The total amount currently stands at € 1,577.4.

    The manager of the company assures that they cannot pay money in any way except by bank transfer. Despite the fact that it is not convenient and not customer-oriented, we resigned ourselves and began to resolve the issue with a bank payment.

    As usual in such situations, an invoice is required. Further, any our invoice for Rabbit Affiliates, according to them, is incorrect. There was a number of times when we sent the invoice, they told us that it was suitable - and then a couple of days later they said that something was missing and sent it back for revision. According to these details, we received payments from other companies - it is unclear why they are not suitable for Rabbit Affiliates.

    Note that in accordance with clause 7.1.1 of T&C Rabbit Affiliates, the payment will be executed within 30 days from the date of invoice acceptance. We get the impression that every time they try to postpone this and we have to redo the invoice again and reset the waiting counter for 30 days.

    We would really like to invest our time not in disassembling and unnecessary alterations of the same document, but in finding and generating excellent traffic for the casino.

    We are ready to accept this payment in ANY convenient way for Rabbit Affiliates. But the situation must be resolved.
    If necessary, I can provide correspondence.

    Thanks in advance.

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    drifter8 (28 October 2020)

  3. #2
    universal4's Avatar
    universal4 is offline Forum Administrator
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    If they returned the invoice due to not being acceptable, what were the details that made it unacceptable?

    Were you invoicing under a company name and requesting bank transfer to an account under a different name possibly, or with an address that was different then on the bank account?

    Or were they disputing the amount, player count or something else?

    As for the actual method of payment, that is something that many affiliate deal with regularly for many years, and in fact those affiliates in the United States and other countries sometimes face issues working such things out, and in fact, many affiliates make sure the payment methods is explicitly defined up front before sending any traffic.

    Will see if I can get someone to contact you regarding this.

    Rick
    Universal4

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    rabbit_affiliates (28 October 2020)

  5. #3
    rabbit_affiliates is offline Non-sponsor Affiliate Program
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    Good Morning RecapLTD

    I think it is a shame that you rather than working with us directly to resolve your issues on your invoice you took the time to post in public. Lets deal with this point by point in public as you wish:

    1. We have an unpleasant situation with Rabbit Affiliates. – You have simply been asked to amend an invoice I am not sure how this is unpleasant.

    2. The manager of the company assures that they cannot pay money in any way except by bank transfer – Rabbit Entertainment has as bankwire only policy for the last 12 month even your previous invoice was paid via bank wire.

    3. Further, any our invoice for Rabbit Affiliates, according to them, is incorrect. – You had no username on the first invoice, no vat details and your company address was not clear, every month we send a newsletter to every affiliate explaining exactly what is need on the invoice.


    4. Note that in accordance with clause 7.1.1 of T&C Rabbit Affiliates, the payment will be executed within 30 days from the date of invoice acceptance. We get the impression that every time they try to postpone this and we have to redo the invoice again and reset the waiting counter for 30 days. – This statement is simply not true you sent the invoice on 23rd Oct if the information was correct and as requested it would have been paid yesterday.


    5. We would really like to invest our time not in disassembling and unnecessary alterations of the same document, but in finding and generating excellent traffic for the casino – If you followed what is written in the newsletter sent out every single month you would not have to generate a new invoice.


    6. We are ready to accept this payment in ANY convenient way for Rabbit Affiliates. But the situation must be resolved. – Once the invoice has been supplied correctly you will be paid.


    Please also note since you submitted your previous invoice in April all of your company information and banking information has since changed and as such we will be required to complete conduct KYC checks before this payment can be issued.

    I will be contacting your directly to complete the KYC and at that time I will happily assist you with your invoice if needed.

    Regards



    Rabbit Entertainment

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    universal4 (28 October 2020)

  7. #4
    rabbit_affiliates is offline Non-sponsor Affiliate Program
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    RecapLTD

    I have now emailed you twice directly, i am have responded to your post in this thread now you are posting on another forum with out answering me?

    The effort you have put into posting could have been put into fixing your invoice and you could have been paid by now.

    Please contact me directly and lets get you paid out ASAP.

    Thanks

    Shaun

  8. #5
    Insider is offline Public Member
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    I can't understand why an affiliate, a colleague, not communicate if an affiliate manager is responding regarding allegations and try to help.

    The first step must be to resolve the problem directly. If this isn't possible or no one is responding to e-mails or whatever then one can think about to make it public.

    I don't know the reasons behind but going to complain on another platform after receiving an answer the OP seems not really credible.

    It's not always easy to communicate with partner programs but in this case the manager has responded on the same day.

    Completely incomprehensible how the OP is acting.

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