Forewarned is Forearmed at Focal Click

[joebaggadonutz]

I am owed, according to their own reporting software, $2870.24 from Focal Click, but they refuse to pay. Even though they claim to treat each of their casinos (Omni, Sands of the Caribbean) independently, what they have done is combined player results to zero out my net commissions. They claim that according to their T&C they have the right to do this (there is a provision that basically says no matter what is in the T&C they can do whatever they want). Also, they claim that because I only had a handful of players they have the right to combine accounts, although it turns out I had met those conditions.

I have spent a great deal of time trying to resolve this matter and even offered to take half of what they owe me, but no luck. I have finally given up and taken them down from my site. I just want to warn affiliates, particularly those starting out, that this group is not to be trusted.

[BJF]

These guys very quietly went from each casino being independent, to combining all the results about 4 or 5 months ago.

Now they have some incomprehensible deal with bonuses, which CARRY FORWARD. In any normal casino if the player deposits 100, and gets a 100 bonus, and then loses the 200 it counts as a player loss of $100. As near as I can figure the way it counts at Focal Click is -- the player lost 100, but we gave him 100 as bonus so as far as the affiliate is concerned there is no revenue. I know that sounds insane, but I think that is the way they do it.

Now it gets worse! They are saying that if the players win this month, all the bonus money carrys forward to the next month!!! I am being told that though I should have revenue of almost $800 for this month, it is being negated because they gave out lots of comps last month and the players won.

I don't know if Focal Click had a change in management about 6 months ago or what, but boy have they gone downhill fast.

[voodooman]

Im about to remove them in favor of more Intercasino exposure on my site too--Way too many bad threads about these guys