Gala Affiliates Closing Accounts

[casinocrush]

Yes -- my account this morning also gives "Login failed: bad password/user not Activated" when I attempt to login!

There is NO WAY THIS IS A TECHNICAL GLITCH!! OR the affiliate managers there have NO IDEA as I have had a couple of emails back and forth and received confirmation that this was their intention ...

Thank you for the respond.

Please note, that according to our terms and conditions, we reserve the
right to terminate your contract at any time.
Ladbrokes Partners, clause 14.5: “14.5. Without prejudice to clause 14.3, we
reserve the right to terminate this Agreement at any time and for any reason
immediately by delivery of written notice to you”).
Coral Affiliates & Gala Partners, clause 5.3: “5.3 Termination By Us. We may
terminate this Agreement, without cause at any time or if we find you to be
in breach of any of the terms of this Agreement, upon written notice to you
which we may send by email to such email address you have provided to us. In
the event we terminate, we shall be entitled to automatically render any
Tracking Links inoperative”).

Nevertheless, we’d like to stress that due to compliance issues we have
faced with a number of affiliates in the past few months; we have decided to
reduce the number of inactive accounts in order to minimize exposure.
If you wish to continue working with us, please let me know and we will be
in touch to discuss it further.

Best regards,

Zachi Duani
Affiliate Account Manager

NOTICE THE SECOND PART IN bold --- THIS WAS INTENTIONAL!

Then, the second one (repeated from above) when I replied saying I thought it was unfair to only give 72 hours notice etc etc...

Unfortunately that our decision regard in active account that haven’t send
any player in the last 12 months.
If you wish we can open a new account and set up the same revenue share deal
you had in the old account but that is all we can do.

-- the most ridiculous part - expecting me to open a NEW affiliate account!! LMAOOO

I asked this guy if he was really sure that this is what they wanted to do and that I'd be checking in with GPWA and never heard anything back since then. So, I've now removed and advised forum members of this dodgy activity.

As others said they didn't convert particularly well, but to be screwed over the little bit from the players that had been built up over that time it is quite disgusting. And if they've left inexperienced Affiliate Managers in charge of basically stealing their affiliates commission by "closing" them (which I'm very sure means them having re-directing all these small amounts into their own pockets), then there's no chance of turning back now.

Time to get back promoting those that work better Ladbrokes, Gala and Coral --- bye bye !

[loquax]

Looks like our Coral and Ladbrokes accounts are now active (but think revshare has been only calculated from the 10th).

Gala account is inactive - links broken - but I expect that will be fixed in the next few days.

So better news and things are rolling.

Jason

[-Shay-]

Looks like our Coral and Ladbrokes accounts are now active (but think revshare has been only calculated from the 10th).

Gala account is inactive - links broken - but I expect that will be fixed in the next few days.

So better news and things are rolling.

Jason

We noticed the same about Coral (calculating from the 10th). Gala's links "appear" to work for us. With Lads, I do not know wtf to make of that mess of a back end...

[justbookies]

We noticed the same about Coral (calculating from the 10th).

I was assured all stats would show from start of month and no referrals would be lost - and I am hoping that stats will be updated when the month's stats are reloaded, which always happens at end of month for Coral. Hopefully it might be done before then if there are enough complaints. I wont be promoting any of the three brands until the Coral stats are correct for the first days of the month.

[-Shay-]

I was assured all stats would show from start of month and no referrals would be lost - and I am hoping that stats will be updated when the month's stats are reloaded, which always happens at end of month for Coral. Hopefully it might be done before then if there are enough complaints. I wont be promoting any of the three brands until the Coral stats are correct for the first days of the month.

From having dealt with "Income Access issues" such as this, the error is when they set the commission date. If you click on your account's commission structure, you'll see that the date the rule was "added" on 10 August. In reality, the word "modified" would be a more accurate depiction of what happened, as all commissions were set to zero a few days prior.

The commission rule needs to be set to backdate, otherwise the players acquired prior to the "rule added date" will not count towards our commission calculation.

[justbookies]

From having dealt with "Income Access issues" such as this, the error is when they set the commission date. If you click on your account's commission structure, you'll see that the date the rule was "added" on 10 August. In reality, the word "modified" would be a more accurate depiction of what happened, as all commissions were set to zero a few days prior.

The commission rule needs to be set to backdate, otherwise the players acquired prior to the "rule added date" will not count towards our commission calculation.

Yes, I did look at that. But the instruction to Zero the commission has been deleted. I am hoping that means the previous instruction will apply up to August 10th as the deal prior to the Zeroing has not been deleted (on my account anyway).

[-Shay-]

Yes, I did look at that. But the instruction to Zero the commission has been deleted. I am hoping that means the previous instruction will apply up to August 10th as the deal prior to the Zeroing has not been deleted (on my account anyway).

Providing the issue is a lack of experience, communication, or understanding of Income Access - then it should be sorted once they figure it out. This is the theory I am currently going with.

If the issue is that they're looking to put the screws to us... Well, then that is a different story altogether.

[-Shay-]

Yes, I did look at that. But the instruction to Zero the commission has been deleted. I am hoping that means the previous instruction will apply up to August 10th as the deal prior to the Zeroing has not been deleted (on my account anyway).

Was it "deleted" or was that rule modified? On ours, our proper commission rule states a date added of 10 August, whereas the same exact rule read "0%" as of 1 August and prior to that it read the proper commission rate with a date added of the date the agreement was originally put into place.

[justbookies]

Was it "deleted" or was that rule modified? On ours, our proper commission rule states a date added of 10 August, whereas the same exact rule read "0%" as of 1 August and prior to that it read the proper commission rate with a date added of the date the agreement was originally put into place.

Either way the instruction to Zero does not exist at all on the system. If the month is updated it must apply the previous deal to the 10th. I don't know how the zero could apply if the instruction for it does not exist anymore.

Providing the issue is a lack of experience, communication, or understanding of Income Access - then it should be sorted once they figure it out. This is the theory I am currently going with. If the issue is that they're looking to put the screws to us... Well, then that is a different story altogether.

I had same thoughts. I have spoken at length to my AM and to someone much higher up. At all times they have said everything i wanted to hear. Yet still I am very pissed off by all this, because some department is ignoring written agreements, zeroing commissions and possibly deliberately shaving 10 days of the month after they 'correct' their errors. It is chaos, out of control and incompetence. That much cant be disputed. It almost doesn't matter if it is also malicious shaving, because I find it hard to have trust where the level of incompetence and chaos is so extreme. We'll get through this nightmare only to be faced with the same thing in six months or a year.

[-Shay-]

Either way the instruction to Zero does not exist at all on the system. If the month is updated it must apply the previous deal to the 10th. I don't know how the zero could apply if the instruction for it does not exist anymore.

Income Access, in their infinite genius will interpret the zero for timeframes that are not covered by the rule setting. So, for example, suppose I've referred players from 2011 until today on one "commission rule" of x%. If they change the rule to y%, all players attached to that rule are impacted. If the date shows 10 August, then the system will interpret all activity prior to 10 August = entitlement of 0% and all activity on or after 10 August at y%.

This happened once before to our account and it took two months to figure out wtf was going on. They (Coral) worked through this and made it right in full. The key here is that if I am to remain convinced that they do not have "evil intentions", they need to push the fast forward button and simply adjust the date so that we are fully compensated (and it shows) for our work. That way, all minds are set at ease and the intentions of the program are more clear (in my opinion).

[casinocrush]

Hmmm very dodgy indeed .. mine still says blocked and well, from those several messages (quoted in my previous replies) -- the affiliate manager in communication with me definitely said my account would be closed but I could open a new one... and nobody has got back to me the other way so I'm guessing they are just stiffing those of us they can get away with...

Anyway, good luck to the rest of you -- IF you are still going to continue trusting them after they've clearly been up to 'something'

Cheers

[-Shay-]

Hmmm very dodgy indeed .. mine still says blocked and well, from those several messages (quoted in my previous replies) -- the affiliate manager in communication with me definitely said my account would be closed but I could open a new one... and nobody has got back to me the other way so I'm guessing they are just stiffing those of us they can get away with...

Anyway, good luck to the rest of you -- IF you are still going to continue trusting them after they've clearly been up to 'something'

Cheers

That is a shame. I would consider taking action within the UK court system if you're UK based.

[casinocrush]

LOL I am in the UK ... but it's not a big enough amount to bother with tbh .... it's kinda a principle thing but the little bits here and there (often it would be every 2 months that I'd get something as the previous month wouldn't always be on threshold but all these bits help towards running my sites).
The effort vs reward for them = not worth it ... I suspect they are very aware of that and so they'll just leave it and take all those little bits from all the smaller affiliates that perhaps didn't get them so many ... on reflection .. I didn't refresh their banners for ages - they were always current but never pushed them more as they didn't seem to perform as well as others anyways ... so ... well it's just a shame to see another affiliate company doing the dirty .... I'll cut my losses ... and concentrate on the better ones that are more fair and convert better


Best to all

[damage83]

Yes, I did look at that. But the instruction to Zero the commission has been deleted. I am hoping that means the previous instruction will apply up to August 10th as the deal prior to the Zeroing has not been deleted (on my account anyway).

I am not seeing anything that implies 0% commission. I have one that was updated on 1st August but that is as it should be. Nevertheless my commission still says £0.00

[Madz]

I found that my Gala Bingo account has been closed today. I never received any email notifying me but to be honest the last few months with them has been very strange. Elly was my contact over there, she emailed me a few months ago to notify me the bingo players I was sending to my gala casino account were not being counted and I was not earning from them. She told me to create another account solely for bingo. I asked about the 20 or so depositors I had sent already, she told me I would lose them but she managed to get me £300 added to my new account which was well short of what I should have earned but she told me they dont normally do that!
I could not get an answer that made sense as to why my old Gala account allowed me to share bingo links for my account if they would not be counted as my players. It all sounded very underhand but stupidly I signed up for another account and started again.
Now a few months later that has been closed without any notification. It had not generated any depositors but it was getting signups and sending clicks (200+) each month.
These guys are very underhand and many of the clicks I send dont even count in my dashboard. My Ladbrokes shows 0 clicks too when my website shows over 80+ in the last 2 weeks. I know its not much, they convert **** for me but its something. Im expecting that account to close now as I have removed all their links. Im fed up with dealing with scammers. It seems as though more and more companies are trying to shaft the little guys! Im tempted to go to the next affiliate conference to let them all know how I feel in person. Im 6ft3 and over 220llbs. Wouldnt mind seeing the shady fucks squirm a little with me stood over them letting them know what I would like to do the scamming fucks!

Sorry for the rant, just getting me down dealing with rats like this. In the real world, in person this type of **** would not be acceptable or tolerated...

[tal84s]

Do for you a favour and don't promote Ladbrokes, Gala-Coral, Winner, William-Hill, 888... scammers, shave like a crazy.

I have heard that if for example, you have 20 pound baseline in Ladbrokes, and player has deposited 10 and after few days deposited more and crossed the baseline, you won't see that on their system.. never.

There are enough fair companies outside, those ones are really s£hit

[Madz]

Cheers for the reply and for the advice. I have removed Ladbrokes and Gala as from today.

At the moment Im still pushing Coral. Im just trying to find out who my affiliate manager is, I have not spoken to anyone for a while but the account generates a few hundred £'s a month even without many depositors.

I recently gave 888 another shot but on a flat fee deal, its an upfront payment to avoid any issues. We will see how that goes, its a new deal that started last month but I dumped them in the past because of poor conversions and I dont like dealing with companies that have a negative carry over.

I have a handful of companies that work well at the moment but Im always looking for more honest people to work with

[tal84s]

This is the reason we are here, to share info with each other - to understand which companies we need to push and which companies not

[TheBoyMitchell]

OK, so there are enough affiliates, some senior, some junior who are being given the run around.

I'm giving them until the beginning of September to sort this, if not I'll be consulting my solicitors about making a claim, not only on the months earnings but future earnings over the next few years based on the commissions from my other brands.

On my own, I'm happy to fund it. But if there are a few of us, then I think the action may have a lot more credibility. They have a UK licence so it doesn't matter where they operate from, they are culpable of fraud under UK law.

Anyone fancy being part of this?

[-Shay-]

I found that my Gala Bingo account has been closed today. I never received any email notifying me but to be honest the last few months with them has been very strange. Elly was my contact over there, she emailed me a few months ago to notify me the bingo players I was sending to my gala casino account were not being counted and I was not earning from them. She told me to create another account solely for bingo. I asked about the 20 or so depositors I had sent already, she told me I would lose them but she managed to get me £300 added to my new account which was well short of what I should have earned but she told me they dont normally do that!
I could not get an answer that made sense as to why my old Gala account allowed me to share bingo links for my account if they would not be counted as my players. It all sounded very underhand but stupidly I signed up for another account and started again.
Now a few months later that has been closed without any notification. It had not generated any depositors but it was getting signups and sending clicks (200+) each month.
These guys are very underhand and many of the clicks I send dont even count in my dashboard. My Ladbrokes shows 0 clicks too when my website shows over 80+ in the last 2 weeks. I know its not much, they convert **** for me but its something. Im expecting that account to close now as I have removed all their links. Im fed up with dealing with scammers. It seems as though more and more companies are trying to shaft the little guys! Im tempted to go to the next affiliate conference to let them all know how I feel in person. Im 6ft3 and over 220llbs. Wouldnt mind seeing the shady fucks squirm a little with me stood over them letting them know what I would like to do the scamming fucks!

Sorry for the rant, just getting me down dealing with rats like this. In the real world, in person this type of **** would not be acceptable or tolerated...

Ask for a good address and contact for their legal team. Explain you're going to file in UK court.