Genting Affiliates Not Paying Commision - £2000 owed since October new mgmt resolved

[Aris1985]

Didn't really want to post anything about Genting but since they are completely ignoring me i have no other option.

I signed up to their affiliate program a while back and agreed to list them on my site www.roulette-online.co.uk for an agreed pre paid tenancy fee + rev share. Everything was going well until i sent a player that dropped a five figure sum back in October. I got in touch via skype with account manager at the time and she seemed very excited about the player i sent..

About a week later i got in touch just to make sure that our revenue payment for the month of October which was just under £2000 according to the contract that we had was in line to get paid. I didn't get an answer back so i kept mailing until a member from the customer services team got in touch a week later and said that the account manager had left the company.

I do understand that these things happen and sometimes theres an unavoidable delay with payments as they need to assign another account manager to go through all the deals.

The Problem is though that i have been waiting way too long, im still a small affiliate trying to make a living from this...Its not fair for me to wait for so long without any payment and without any straightforward answer from their support team. They haven't even assigned a new affiliate manager to me so we can sort this out..I'm dealing with their support which is like talking to a brick wall unfortunately.

I have been mailing their support team every week asking for an update on this situation and also asking to get a new account manager assigned to me but the only answer i keep getting is " we are currently trying to sort this out for you" or " when i get an answer i will get back to you". This week they have completely ignored my emails and it doesn't look like i will get paid this month..

It's now almost Christmas and i still haven't been paid for October

What is the deal with Genting affiliates? In the past with other casinos when affiliate managers left they got in touch prior to leaving and introduced me to a new affiliate manager, this is not the case with Genting.

Does anyone here have any similar experiences??It would be great to hear them..And for everyone else reading this post - i would stay away from Genting affiliates if i was you..

Rant over..

[Aris1985]

Sorted - I got paid afterall..Their finance department phoned me and sorted the payment out. Turns out their affiliate manager left so they didn't have anybody to deal with my situation.