Has anyone experienced this?

[Casinorep]

I noticed that one of the casino I work with converts well, but has noticeably poor retention rates. So I asked their affiliate manager to send me a detailed activity report of all referred players. And it turns out many were shown as "blocked".

I then asked him why this implicates, and he said that it can be due to those players "self excluding" themselves, which makes no sense. I've never heard of gamblers self excluding or volunteer to close out their account, unless they're unhappy with the operator (which is not the reason in this case).

So this is suspicious to me, and I like to know if anyone else encountered this problem.

[-Shay-]

888 has a high rate of "blocked", "fraud", or "self-excluded" players - though one cannot tell this unless they're reviewing reports daily. Players tend to disappear with no explanation.

[Miles_FTA]

I then asked him why this implicates, and he said that it can be due to those players "self excluding" themselves, which makes no sense. I've never heard of gamblers self excluding or volunteer to close out their account, unless they're unhappy with the operator (which is not the reason in this case).

Players Often Self exclude themselves for Gambling Addiction and ask for accounts to be closed for a period so they can cool off etc

[-Shay-]

Players Often Self exclude themselves for Gambling Addiction and ask for accounts to be closed for a period so they can cool off etc

One would think that they'd be properly marked as such and that there'd be some sort of indication (at least to the affiliate manager) that the exclusion requested was a "cool off" type of self-exclusion as opposed to a block full stop...

[Miles_FTA]

One would think that they'd be properly marked as such and that there'd be some sort of indication (at least to the affiliate manager) that the exclusion requested was a "cool off" type of self-exclusion as opposed to a block full stop...

Good Point

With Our System it also says Blocked but the call center are instructed to put a detailed note in the account giving the reasons behind any blocked account . So if we are asked we can determine what the exact reasons are

[Renee]

I should point out that with the new UK licensing requirements, players can self exclude within the software easier than it is to deposit. The minimum time period is 6 months and you can't contact them at all before that time is up, or over ride it. I have seen a lot of players "self exclude" because they had a bad run only to be locked out for 6 months when they never really wanted to that to start with.

It's a shame but hopefully it will mean players will rather just ask for their accounts to be closed rather than saying self exclusion which implies gambling problem.

[RacingJim]

How common is this? Percentage wise? I would think it would be quite low in reality?

[MMM]

Casinorep, which software the casino uses?

[MrBinaryAff]

My friend works in a support team of one of casinos, Self-closure rate is quite big. People don't want to play anymore (addiction etc), so they ask Casino to block them...

[F-L-C]

Yes this has happened to me quite a lot over the years, with various casinos; it's not that uncommon

[Kazino]

Casinorep, which software the casino uses?

Most of them are Microgaming powered Casinos (for me) such as: Fortune Affiliates Casino Brands (a lot of players was blocked), Rewards Affiliates (players disappear in 1-2 months max), NetEnt, etc.

[Renee]

How common is this? Percentage wise? I would think it would be quite low in reality?

It's a lot higher than you'd think to be honest. I will sit there and monitor a player for a few days because they have come in and are strong, only to see after a few days they have clicked the self exclude for 6 months button in the software. It actually really drives me nuts.

[Casinorep]

How common is this? Percentage wise? I would think it would be quite low in reality?

In this case, it's almost 40%.. which is why I find it suspicious.

[Casinorep]

Casinorep, which software the casino uses?

NetEnt.

[Renee]

In this case, it's almost 40%.. which is why I find it suspicious.

If all of your traffic is from the UK and the majority of them make big deposits, this wouldn't seem weird at all to me tbh.

NetEnt.

Not sure how they have their software setup for self exclusion. Perhaps a rep can come and make comment on that. It might be easier than MGS and that could also say a lot.

[Casinorep]

If all of your traffic is from the UK and the majority of them make big deposits, this wouldn't seem weird at all to me tbh.

I'm not shocked anymore, just disappointed.

Not sure how they have their software setup for self exclusion. Perhaps a rep can come and make comment on that. It might be easier than MGS and that could also say a lot.

They also run Microgaming and a bunch other softwares, but Netent is their main one.

[GCG]

I think it is OK if the player has an option to stop and hit the button; wants to quit gambling, fair enough I would say.

On the other hand if it is a good customer the casino group might cold call or email them to play at another casino as I assume the ban is for the particular casino only? Correct me if I am wrong.

I have seen conversations in the past that a spin palace player had been contacted after he self excluded himself.

[Renee]

I think it is OK if the player has an option to stop and hit the button; wants to quit gambling, fair enough I would say.

On the other hand if it is a good customer the casino group might cold call or email them to play at another casino as I assume the ban is for the particular casino only? Correct me if I am wrong.

I have seen conversations in the past that a spin palace player had been contacted after he self excluded himself.

With the UK laws you are not allowed to contact them to get them to play anywhere. So if they self exclude on one casino, we have to assume they are self excluding everywhere.

AFAIK spin palace does not have a UK license.

[GCG]

This was before they needed the UK license.

With the UK laws you are not allowed to contact them to get them to play anywhere. So if they self exclude on one casino, we have to assume they are self excluding everywhere.

How does this work ? blocked by their IP, contact details ?

[Doolally]

Although players do self-exclude, 40% does seem high to me.