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  1. #1
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    Thumbs down help regarding fortune affiliates

    Im going to post this in hopes that the people of fourtune affiliates read it. They don't seem to be good at returning emails.

    When do you pay fortune affiliates?
    What exact date?
    Why are you always late?
    Why don't you respond to affiliate emails?

    When looking at my stats, because im not a big affiliate of theirs, I make sometimes about 200 per month. ( a little less )

    But these guys don't pay unless you reach a minimum of $200.00 in earnings.

    So, I could earn $180.00 one month, not get paid because of their minimum payment rule and then next month have a winner for 30.00 and im down to $150.00

    Then I get another depositor for $50.00 worth in commision. Im up to $200.00 again. Only to get a chargeback for $50.00...and so on.

    Why do I find myself promoting casinos that have a $200.00 minimum to neteller? When the neteller minimum tranfer option is only $20.00 ?

    Why do I go months without seeing a dime because its not over $200.00 ?

    Im a bit tired of minimum bull crap from these casinos. Pay me each month to my neteller regardles of how much ive made. many casinos offer this , Im really not sure why a place like fortune affiliates would not.

    And when there is a charge back. I want to see proof ! Casinos that simply put a charge back are not to get away with it based on their word. There are too many bad casinos that are scamming us affiliates out of are hard earned money. i think its time to promote more of the casinos that don't mind paying on time and with explinations. Unlike Fortune !

    Chris
    Last edited by Puma; 11 July 2005 at 5:58 pm.
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  2. #2
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    I for one am happy to take Fortunes word for it. Been there, seen the operation. Why would they do the $200 minimum? They have so many affiliates that I imagine this filter alone keeps them sane over a busy month end. Otherwise they would spend many more hours making payments. THat said, it's reasonable to ask them to review this to say $100. I will mail them and ask them to comment here.
    Have a wonderful day

    Brian
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  3. #3
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    Default Nope

    Thats a bad example, because referback has just as much to do and they are happy to pay me on time each month ( never a chargeback ) and a minimum of only 50.00.
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  4. #4
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    I won't comment on why the minimum is $200, I certainly cannot climb into their heads to see it. When it comes to taking their word though, believe me, they are an audited company and your, (and my) little old $20 here and there will not corrupt them into dishonesty. This is a VERY big group, with a fortune (pun intended) of investment into fixed and current assets. They are hardly going to lie about a chargeback. Very few would actually. Too much to lose after having laid out hundreds of thousands of dollars to get the software. If you're going to pull a move, you may as well make it worth your while. They would need many many millions for that

    But, let's see what they say about reducing that minimum a bit. I think the request is fair.
    Have a wonderful day

    Brian
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  5. #5
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    I personally feel that $200 is a bit higher than it has to be also. (as this hurts the smaller and newer webmasters more than Affiliate Companies are willing to understand)

    BUT, I respect that some groups have higher minimums and if that is their terms then we have to live with that or attempt to join in discussions to see if it can be changed.

    In fact, One group just paid me the other day earnings for the month of June...and the amount....$4.85

    If you are promoting a group and you don't agree with the terms, you then have to decide whether to continue to promote them, or reduce their exposure to make room for groups you agree with their terms more fully.

    I personally do not push Fortune very much, but it isn't because of their minimum payment threshold.

    Oh, and the group I mentioned that paid me on less than 5 bucks....I will DEFINATELY be increasing exposure for them. (If anyone wants their name, PM me and I'll send a link as I didn't want to hijack this thread)

    Rick
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  6. #6
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    Default Payments etc

    Hi Pumacat

    In regards to your post I'll try address each point as it appeared in your post.

    We are good at returning mails.
    In fact we return every mail we receive.
    It is possible that the mails we are sending you are not getting through to you but this would be a separate issue.
    I would suggest sending a mail to support to see if you get a response.
    If you do not get a response please PM and I'll tell you when the mail was sent and we can figure out what happened.
    I would suggest adding our support address to your "accepted" recipients lists on e-mail.
    Our mails are sometimes filtered due to the nature of their content.

    We try and pay by the 15th of each month.
    We do not have an exact date but push to have payments out by the 15th.
    We have been late a few times in recent months due to new additions like the CPA payments.
    As a result of abuse auditing these took longer than hoped.
    We have already put in place some changes to this process so that next month should be much faster.
    We DO respond to mails (pls see above).

    Your example of earnings has a flaw in it:
    If you earn $180 in month 1 and this is carried over to month 2 the $180 would be Carried Forward Earnings (CFE) and would not be affected by month 2's figures.
    Remember that we zero losses at the bottom line therefore if you had a winner of $30 the NGR would be -$30 and your earnings would be $0 not -$30.
    Therefore it would be $180 plus $0 not $180 plus -$30.

    Chargebacks are deducted as they occur and that is the nature of the program.
    We will never be in a position to prove chargebacks to you and I do not see why we should have to.
    Short of giving you access to our clients' systems and player bank records this would be impossible.
    If you can not believe us for a chargeback then this is syptomatic of your lack of trust in us and the solution is addressing your level of trust rather than proving everything we say to you. (would any proof be good enough if you have already made up your mind?)
    Have you requested proof like this from other programs?
    As Brian rightly said we have no interest in trying to steal $50 from an Affiliate for 2 main reasons:
    -this is seriously small money compared to the entire program
    -we value Affiliates and try and help Affiliates not screw them

    In terms of the minimum payment please bear in mind that you accepted this minimum when you registered.
    No one forced you to agree to this.
    If your attitude is that we can do no right (that is the tone of your post) then I fear we can do nothing to help you.
    Alternatively we always listen to suggestions from Affiliates and we can work together on this issue.
    The $200 minimum was originally in place for admin reasons and associated costs.
    What I am saying in other words is that we are more than happy to review the minimum and perhaps change it for payment options like NETeller (we are going to look at this either way) so thanks for the suggestion.
    You could have made the suggestion and we would have looked into it without attacking our program and integrity.
    I reiterate that you accepted the minimum payment when you joined.
    I understand that you have now changed your mind but a suggestion from me would be rather make a suggestion instead of complaining about things you accepted with terms like "bull crap".

    In terms of your last point about chargebacks and proof and scamming, I object to this and take excpetion to the comments.
    We LOVE paying Affiliates on time and do our best to do so, please don't think we get pleasure out of payment delays.
    We do give explanations for payments and I do not appreciate you saying otherwise when the reality is that you just don't like our explanations.
    Please relax with the insinuations and judgements of our program if you are not prepared to listen and be fair.
    If you are then we are more than happy to help you and explain anything we can to you.
    Even if we need to call you because of e-mails not getting through I can arrange this and would be happy to do so.

    Please let me know (feel free to PM me.)

    Thanks and looking forward to a business partnership whereby we work together to both make money!

    Thanks.
    Marc
    Operations
    Fortune Affiliates
    www.FortuneAffiliates.com

  7. #7
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    I disagree with the first poster, but FA, you said:
    We try and pay by the 15th of each month.
    We do not have an exact date but push to have payments out by the 15th.
    In your own T&C it is clearly stated
    Payments of commission for the previous month are made by the 14th day after the close of the month.
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  8. #8
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    Default right

    Let me inform you that just like every affiliate that starts in this buisness, I was excited about big flashy ads saying I would make all this money etc. $200.00 seems fair when your making all the money advertised by the affiliate programs. Yet as I grow and learn more about this buisness, I find that not all is what it seems. This is alot of hard work. More than simply posting a banner or affiliate link on a website or forum. This is getting traffic into the website you advertise, this is hosting banner images, this is paying for your web hosting service and this is alot of things Im not sure casinos take into consideration when they are late for their payments 2 months in a row. If your late due to some cpa deal, thats your problem, not mine. Just like me running my website and getting people to download is my problem and not yours. You should have considered that before launching the program.

    Just like I agreed to your terms on the website when I signed up for fortune affiliates, you too agreed to pay players on time. ( 14th I believe ) You are a reputaple group but your methods are lacking. You need to improve them.

    Im not attacking the program, Im simply pointing out your flaws.

    My numbers that you say are flawed are just examples as I stated. I know how the sytem works, Ive been checking them every day for a year.

    There is no reason you can't pay people each and every month without a 200.00 minimum. You and I both know why you do this. You do it to protect your " no negative balance " carry over offer. Sure you don't keep negative balances from month to month, thats great, but its no good if I have 150.00 in earnings and the following month a player wins now is it?

    Many casinos have minimum payments requirements, but im not going to into the fact that they mostly have a 25.00 or 50.00 minimum, not 200 !

    Im just a bit tired of programs saying one thing and doing another. Its hard to work your butt off for those who are not able to pay on time or if they even pay at all.

    Maybe the next time your late you can explain to my landlord or my gas company or my isp provider why they have not been payed on time?

    Good thing I work a second job, lord know if I relied on affiliate payments each month, Id be late for everything.

    Puma
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  9. #9
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    Don't let it get out of hand guys.

    Pumacat. Regarding their late payments and that minimum payment amount. You tell 'em! LOLOL

    With that, they will squirm a bit and I assure you, they will try and improve. The entire response by FA Operations though was prompted by the distrust angle I think. As I said, if you question their integrity, then bugger the squirming, they are going to growl.

    Now Mr FA Operations. You get that payment reduced please . And, if I read things correctly, Pumacat can be relieved to know that one months loss situation will NOT be deducted from the carryover. It's a case of Carryover PLUS current month FIGURE. That figure will always either be a positive or a zero because all negatives will have been zeroed out. I do think the only effect will be chargebacks relating to past deposits though, do you agree?
    Have a wonderful day

    Brian
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  10. #10
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    Default fair

    If the people here say that the fortune group can be trusted than im ok with that. Mind you, Im betting there are a few who do it that cannot be trusted and perhaps thats what im considering. Nothing stops an less well known affiliate program from making a fake chargeback to avoid making payments. We all know there are many casinos that scam their players, so why wouldnt they defraud their affiliates. Im glad fortune is not in this group.

    I will continue to promote the fortune group because they have good casinos and they pay their players, I simply wish to get my share for my hard work. Is that not what we all want?

    Puma
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  11. #11
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    Yup

    Rewards in our pocket. Happy players. Quality presentation

    I do know they are going all out to improve conversions. I was told that even the color of "click to download" buttons, site navigation, every single thing has been put through an intensive study and improvements have/are being made. End result should be improved conversions. They already have one heck of a good reputation for retention of players.
    Have a wonderful day

    Brian
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  12. #12
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    I wish they would put a bit more effort in to making their affiliate website easier and less time-consuming to get creatives.

    On this front, they have made NO strides.

    Rick
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    The first part would be simple....STOP HAVING THE PAGE REFRESH WITH EACH SELECTION!!
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  13. #13
    FA Operations is offline Public Member
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    Default All in this together

    Hi Pumacat

    Glad to see that you are not attacking and that we are all still interested in the same thing - making money for all of us!

    On that note, I ask you please to be a little more "toned down" in your posts and feel free to mail me directly at marck@fortuneaffiliates.com
    From my side I have noted your frustrations and promise to look at how we might be able to lower the minimum for certain payment methods.

    In terms of the carry over earnings example Brian is right that you can rest easy in this regard.
    New month earnings will not cannabalise previous month's earnings.

    Our clients have been (and still are) doing massive amounts of work on the websites.
    We are also working on a new media section but this is still a bit away.
    If you need media in the meantime please use Hot Media or contact your RM or mail media@fortuneaffiliates.com and we'll get it for you.

    Thanks.
    Marc
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  14. #14
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    Mark,

    Quick question, when can we expect to get paid our commission due for June?

    Cheers
    Exit stage left

  15. #15
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    I've been working with FA for years, and I'm very happy with them and trust them implicitly.

    I also know how frustrating it is to wait for payments when you need the money, tho; I believe almost all of us have been thru that at some point. But this is business, and business payments don't always run perfectly on schedule, so you need to plan for that. It'll alleviate the frustration.

    I'd also like to add that all business communications of any type, online as well as in the real world, are much more effective when approached with a positive, "win-win" attitude.

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