Jaxon:
I sent you an email on 12-7-09 questioning my stats. Please do the me the courtesy of responding in a timely manner.
Steve
Jaxon:
I sent you an email on 12-7-09 questioning my stats. Please do the me the courtesy of responding in a timely manner.
Steve
Hi Steve,
This is interesting...... I sent you an email on Dec 7th when I got your email and on the Dec 9th with a answer. I'm assuming that you didn't receive them and instead of contacting me again, you wanted to post on GPWA.
Below are the emails that I sent to you. Please let me know if you wish me to provide screenshots to verify the dates in which they were sent.
Sent Dec 7, 2009 @ 11:56 AM PST:
"Hi Steve,
I'll look into it right away and try to figure it out for you. I'll get back to you as soon as I can.
Regards,
Jaxon"
Sent Dec 9, 2009 @ 1:46 PM PST:
"Hi Steve,
Sorry about the delayed reply.
As you suspected in your email, the player won a jackpot of $xxxx.xx, which resulted in you seeing the $xxxx.xx as her overall losses. The player also cashed out $xxxx on Dec 1, but then reversed that cash out on the same day and lost it all.
I hope that helps Steve and please let me know if you have any questions.
Regards,
Jaxon"
I am disappointed that I had to reply to this post. I put affiliate issues ahead of everything and anyone that has ever emailed me knows that I reply within a "timely manner". Sometimes, I may not know the answer, so I have to write Rival support and wait for their reply to me before I can get back the the affiliate. However, I always stay in touch with the affiliate to keep them in the loop as to how things are proceeding and developing in cases that take a long time to resolve.
Regards,
Jaxon