Kong Affiliates - No pay and No reply to Emails (RESOLVED)

[Topboss]

I have been working with Kong Affiliates for a few years and found them to be a Top Affiliate program. Payments always on time, Affiliate manager responsive etc.
However, on the 1 August I got an email saying they were migrating their Aff program from Netrefer to Referon.

I sent my invoice for payment as normal in September and got a reply from the Finance Manager to change it to the name of another Company, which I did and sent.

Since then there has been no payment and all emails to the Finance Department have been ignored and my Aff Manager is Out of Office according to Skype ( she has been out of office for several weeks)

Oh...and my biggest player that played every month has not played once in September

Should I be worried?

[KongAffiliates]

Dear Topboss!

First of all, thank you for putting your trust in our Affiliate Program, and that you have had little to no hick-ups with us in the past.

We have recently moved Affiliate Programs to ReferOn as part of having several brands available on one platform and we have also changed entities circa a month ago which have meant some minor inconveniences for us, but also for you as an affiliate with changing details.

Kong Affiliates none the less will not change, and it is still run by the same team as always.

As always, we always aim to process commissions every 3rd week of the month, which we have failed to do this time with the entity change and corrections of invoices. We are processing commissions as we speak and we aim to be completed with all corrected invoices by the end of this week.

We have several competent team members available to answer any question that might arise, including myself, and we are available on several methods of communication such as Skype and Telegram.

I apologise that this has been an inconvenience for you, but I hope we can restore the trust again and continue our long and fruitful relationship.

Feel free to reach out to me in DM if you have any questions,

Kind regards
Jonas M.
Head of Acquisitions

[Topboss]

Hi Jonas

Thanks very much for your speedy response.

I appreciate it and yes, my faith has been restored.

That's all I needed - was someone to acknowledge my emails

[Topboss]

Rick - Please can you change the original heading to say RESOLVED

[universal4]

Done and glad to see it get worked out

Rick
Universal4

[santus600]

why not stick to the credibale traditional companies ? it was always my policy and always worked