Migrations to IA Software

[-Shay-]

I did go through the reports and it _appears_ as if most of the players were migrated. I found an obvious discrepancy with February 2015 but the other months match up for number of players (98.3% accuracy over the last 12 months).

I am curious regarding what will happen to the players who registered but did not deposit. Are they also transferred to our respective accounts so when/if they convert, we are credited?

In light of being f'd over by bgo, I decided to give that account a look under the microscope. Back in March, I made the claim that I cross-checked all player data right after the migration from bgo's own platform to Income Access. I stated that I found 98.3% accuracy in the player pool transfer. I arrived at that figure by comparing the number of players in the "old" affiliate tracking platform to the amount of players that were showing in the "player report". I double checked the figures against a manual spreadsheet I keep to track all my players & conversions.

Today, I ran the same report in Income Access. To my surprise, I have lost players since the migration. I'm not referring to "a few players" either.

My total player count at bgo has dropped by over 50% since 2 March 2015. That begs the question of where did they go?

In September 2015, there were reports of "miscalculated revenue" where a number of affiliates were allegedly "overpaid" due to a claimed "miscalculation in bonus". This "over-payment" was not communicated to affiliates as a whole. Instead, affiliates were contacted "one at a time, so as to not create chaos and too much work for affiliate managers". The reason for "over-payment" and the notification process really did not make sense to me. Said another way, I was very skeptical.

When one has all the facts, everything seems to make sense. I now believe with great certainty that the over-payment was not due to "miscalculation in bonus" but instead it was due to players being shaved (detagged) from the Income Access software, which resulted in a substantial drop in earnings for "certain" affiliates.

Aside from an "error", there is no other way to explain how hundreds of players simply "disappeared". The sad thing is, had bgo not decided to retroactively cut our commission, I'd likely never have stumbled upon this additional theft. I guess doing a money grab with one hand is not enough for Skelhorn, Playtech, and company. They prefer both hands in the bag to steal.

[theGman]

In light of being f'd over by bgo, I decided to give that account a look under the microscope. Back in March, I made the claim that I cross-checked all player data right after the migration from bgo's own platform to Income Access. I stated that I found 98.3% accuracy in the player pool transfer. I arrived at that figure by comparing the number of players in the "old" affiliate tracking platform to the amount of players that were showing in the "player report". I double checked the figures against a manual spreadsheet I keep to track all my players & conversions.

Today, I ran the same report in Income Access. To my surprise, I have lost players since the migration. I'm not referring to "a few players" either.

My total player count at bgo has dropped by over 50% since 2 March 2015. That begs the question of where did they go?

In September 2015, there were reports of "miscalculated revenue" where a number of affiliates were allegedly "overpaid" due to a claimed "miscalculation in bonus". This "over-payment" was not communicated to affiliates as a whole. Instead, affiliates were contacted "one at a time, so as to not create chaos and too much work for affiliate managers". The reason for "over-payment" and the notification process really did not make sense to me. Said another way, I was very skeptical.

When one has all the facts, everything seems to make sense. I now believe with great certainty that the over-payment was not due to "miscalculation in bonus" but instead it was due to players being shaved (detagged) from the Income Access software, which resulted in a substantial drop in earnings for "certain" affiliates.

Aside from an "error", there is no other way to explain how hundreds of players simply "disappeared". The sad thing is, had bgo not decided to retroactively cut our commission, I'd likely never have stumbled upon this additional theft. I guess doing a money grab with one hand is not enough for Skelhorn, Playtech, and company. They prefer both hands in the bag to steal.

Wow - just wow. I guess never a truer word stated than those in the last sentence

[GamblingEnthusiast]

That is crazy, so many players that just got "lost".

How did you check that Shay ? I would like to see how many of my players are gone.

Did you look in the player report and looked for how many players are still active from before the migration ?

[-Shay-]

Guess no one from Income Access or bgo is going to touch this thread with a ten foot pole.

[-Shay-]

That is crazy, so many players that just got "lost".

How did you check that Shay ? I would like to see how many of my players are gone.

Did you look in the player report and looked for how many players are still active from before the migration ?

Player report was run after migration was completed. Compared with player reports run recently.

[bgobuddies]

Guess no one from Income Access or bgo is going to touch this thread with a ten foot pole.

Hi Shay,

I would be more than happy to respond to this comment actually, simply because whilst you continue to try to discredit our affiliate programme, you do so by making false claims, which in turn makes your credibility look farcical. All I can say is that don't believe everything you read folks, why some people feel it necessary to make false claims against programmes I have no idea, and as you can see from his posting history there is barely a programme in existence that Shay hasn't decided to try and discredit at some point.

When we migrated our affiliate programme from our in-house system to Income Access I can 100% confidently and categorically tell you that every single player was correctly tagged to their original affiliate and successfully migrated.

I am also 100% confident that Shay cannot prove his ridiculous claim for the very simple reason that our reporting functionality in our old system was pretty rudimentary and didn't have the player level reporting that we feel affiliate's deserve. The fact that we wanted to migrate to a system that gives complete transparency to our affiliate partners says it all.

If you are in fact eluding to player stats that you pulled from Income Access in March versus player stats in December and 50% of those players from March are active now then that is of course completely feasible, we are good at CRM but even bgo can't keep 100% of the players we acquire active forever.

If you would like a further discussion on the subject please drop me an email or PM me, if not I would be extremely grateful if you can stop making ridiculous false allegations against us, its just not right.

[-Shay-]

Hi Shay,

I would be more than happy to respond to this comment actually, simply because whilst you continue to try to discredit our affiliate programme, you do so by making false claims, which in turn makes your credibility look farcical. All I can say is that don't believe everything you read folks, why some people feel it necessary to make false claims against programmes I have no idea, and as you can see from his posting history there is barely a programme in existence that Shay hasn't decided to try and discredit at some point.

When we migrated our affiliate programme from our in-house system to Income Access I can 100% confidently and categorically tell you that every single player was correctly tagged to their original affiliate and successfully migrated.

I am also 100% confident that Shay cannot prove his ridiculous claim for the very simple reason that our reporting functionality in our old system was pretty rudimentary and didn't have the player level reporting that we feel affiliate's deserve. The fact that we wanted to migrate to a system that gives complete transparency to our affiliate partners says it all.

If you are in fact eluding to player stats that you pulled from Income Access in March versus player stats in December and 50% of those players from March are active now then that is of course completely feasible, we are good at CRM but even bgo can't keep 100% of the players we acquire active forever.

If you would like a further discussion on the subject please drop me an email or PM me, if not I would be extremely grateful if you can stop making ridiculous false allegations against us, its just not right.

My claim was that all or most all players were properly migrated from old system to Income Access.

My claim is that many of these players have seemingly disappeared (from Income Access) since

My belief is that the actions and/or inactions of an affiliate program discredits a program - not my words.

I, in turn would be grateful if you would return the "missing players". Your company may well have not "detagged" them on their own or done so knowingly. As I mentioned in my post, maybe it was an error, maybe all the tags did not transfer over when you migrated to the new Playtech back end. Maybe it is something else. Conduct an internal investigation so that you can back your "100%" claims.

[bgobuddies]

My claim was that all or most all players were properly migrated from old system to Income Access.

My claim is that many of these players have seemingly disappeared (from Income Access) since

My belief is that the actions and/or inactions of an affiliate program discredits a program - not my words.

I, in turn would be grateful if you would return the "missing players". Your company may well have not "detagged" them on their own or done so knowingly. As I mentioned in my post, maybe it was an error, maybe all the tags did not transfer over when you migrated to the new Playtech back end. Maybe it is something else. Conduct an internal investigation so that you can back your "100%" claims.

When you run a player report it ONLY shows players that have had some action on their account in the period that you have run the report for. This doesn't mean that they are 'missing' or no longer tagged to you, but simply that they haven't been active during the period. So, based on the 50% you eluded to earlier, if you had 10 players active in a March player report, and then ran a December player report it would show 5 active players with some stats against their usernames, but as the other 5 players have been inactive during the period they won't show.

[-Shay-]

When you run a player report it ONLY shows players that have had some action on their account in the period that you have run the report for. This doesn't mean that they are 'missing' or no longer tagged to you, but simply that they haven't been active during the period. So, based on the 50% you eluded to earlier, if you had 10 players active in a March player report, and then ran a December player report it would show 5 active players with some stats against their usernames, but as the other 5 players have been inactive during the period they won't show.

Al, I will talk slower so that you understand. After migration --- I was able to see x number of players when the player report (with Income Access) was run. That number closely matched the figure I have in terms of the number of players we should have. I say again, these players showed up in the player report.

When I run that same player report now for the same date, under the same parameters - the number of players that show are different (less). It is as if they've magically disappeared. They WERE there. Now they are not. How does one explain that off?

[bgobuddies]

Al, I will talk slower so that you understand. After migration --- I was able to see x number of players when the player report (with Income Access) was run. That number closely matched the figure I have in terms of the number of players we should have. I say again, these players showed up in the player report.

When I run that same player report now for the same date, under the same parameters - the number of players that show are different (less). It is as if they've magically disappeared. They WERE there. Now they are not. How does one explain that off?

Whilst I appreciate your attempted condescension Shay, its a little uncalled for. The situation you describe above is not possible, if you can email me proof of otherwise I will gladly look into it for you. You have my details.

[tehsik]

it would be a nice feature to see the old player on the reports and total players .... i was asking the same question long time via skype ....

i like BGO, its one of the best converting brands out here , however.... I have to say that before i was having active players but now i have to keep sending to earn something which is very odd .

lets face it IA is not one of the best !!! and i can say this one million times !!

PS: I'm not with Shy nor with you BGO. , lol i don;t even know this guy ... haha , but really he kind of saying some true stories sometimes ... and i feel like i have to comment at least one time here lolz

[-Shay-]

As I mentioned, I checked the number of players showing (at the date of migration) against my records for players we sent you historically. That number matched with enough accuracy to call the migration completed in full in our opinion. Considering my distaste for programs moving reporting platforms and considering how I believed and stated that every time someone migrates to IA - something gets screwed up --- I would not call a migration valid and complete unless I saw something specific that proved it.

Refer back to this post. You will surely conclude that someone as condescending as myself and someone who is known for discrediting almost all affiliate programs out there would not state that the migration looked like it was done in full unless it was checked by me.

Based on what you have said in these posts - it sounds like the system is not able to be "audited" in the manner which I described. If that is the case, then neither you nor I have any sort of "real proof", correct?

[bgobuddies]

As I mentioned, I checked the number of players showing (at the date of migration) against my records for players we sent you historically. That number matched with enough accuracy to call the migration completed in full in our opinion. Considering my distaste for programs moving reporting platforms and considering how I believed and stated that every time someone migrates to IA - something gets screwed up --- I would not call a migration valid and complete unless I saw something specific that proved it.

Refer back to this post. You will surely conclude that someone as condescending as myself and someone who is known for discrediting almost all affiliate programs out there would not state that the migration looked like it was done in full unless it was checked by me.

Based on what you have said in these posts - it sounds like the system is not able to be "audited" in the manner which I described. If that is the case, then neither you nor I have any sort of "real proof", correct?

If you would like me to run a full audit of your account including full list of players, registration date, action by month etc etc I have absolutely no problem in doing so, this isn't an issue in any way shape or form. Please confirm your username by email and I'll get back to you with a full account of everything for you, for the full history of your account, both pre and post migration. This will hopefully put your mind at rest.

[Madz]

Hi, what was the outcome of this audit if you dont mind sharing please? Was there an error?

[-Shay-]

Their offer of the full audit was nothing more than a public relations move.

[Madz]

That is very disappointing

[bgobuddies]

Their offer of the full audit was nothing more than a public relations move.

Shay, can you please not lie to the nice people of GPWA. As I said previously, all you have to do is PM me or email me with your username and I would be more that happy to audit your players for you. In fact I'll even be happy to post them on here for everyone to see.

[Fiett]

Fair play to BGO for continuing to reply on this string, I'd imagine a lot of operators would choose to turn a blind eye to this type of thing.

It is worrying hearing these kinds of stories though. We all work incredibly hard on our sites, so to think players can go missing is definitely concerning.

[thebookiesoffers]

what happened here then, BGO offered to do a full public audit. interested to hear the results

[thebookiesoffers]

what happened here then, BGO offered to do a full public audit. interested to hear the results

can only assume BGO have done everything they can then