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  1. #1
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    Default New affiliate site

    So where are the traffic reports contained?

    You know, the ones that show visitors and campaigns!!

    Please do not tell me this is another instance of a new affiliate backend that takes away the ability of affiliates to see what tarffic came from what campaign.

    In todays technical based world there really should be no logical excuse that they do not exist, especially since they DID exist last week.

    Rick
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  2. #2
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    I like to see back:

    - bonus amounts
    - players bets
    - players win

    What happend to those?
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  3. #3
    FictionNet is offline Closed by Request
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    I'll add an error to the fix list! I can't update my login password, doing so gives the error warning, "Login credentials undated!"

  4. #4
    MaggieL is offline Sponsor Affiliate Program
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    Hi universal4,

    I'm sorry that you are not happy with our new reporting features, I know that the fact that you cannot view details in the historical months is not ideal however we were not able to intergrate two very different systems in any other way, as the reporting functionality in the new system is much more advanced and complexed and too different compared to the old to be able to match it 100%. As you can see the current month will give you details per campaign set up, and you can drill down in to player level.

    If you would like detailed information about your September campaign, please do not hesitate to contact your affiliate manager directly who will be able to provide you with this on a more detailed level.

    Many thanks
    Maggie
    Magdalena Lindquist
    Senior Affiliate Manager

    Email: magdalenal@roxyaffiliates.com
    Skype: Roxyaffiliates-sv
    MSN: magdalena_roxyaffiliates@hotmail.com

  5. #5
    MaggieL is offline Sponsor Affiliate Program
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    Hi FictionNet,

    I've just managed to go in to change my details, and the message you get is indeed "Login credentials undated!" however this is not an error message, it's a confirmation that your details have been UPDATED. Thanks for flagging the spelling mistake, and perhaps it's not the best to have the ! there, as it's easily perceived as a warning symbol. I will get it changed as soon as possible. Any additional feedback regarding our system is welcome, please PM me directly or chat to me on Skype at any time.

    Many thanks
    Maggie
    Magdalena Lindquist
    Senior Affiliate Manager

    Email: magdalenal@roxyaffiliates.com
    Skype: Roxyaffiliates-sv
    MSN: magdalena_roxyaffiliates@hotmail.com

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  7. #6
    universal4's Avatar
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    Maggie,

    Can you tell me what day PREVIOUS to the change that this was DISCLOSED to the affiliates that you would be rendering years worth of stats USELESS and unreachable?

    Had the affiliates known this they would have had the ooprtunity to at least get screen shots or export the data to a spreadsheet so they could now view them. To sit back and say "sorry they are now gane and you can't see them anymore" is unacceptable.

    The new system is NOT much more advanced, and those that programmed are STUPID or just plain lying to you if they are telling you the data can not be retrieved.

    First of all, the links supposedly still track, and part of that link contains the campaign, so if the query that retrieves the dat for the aff id works, the query just has to be modified to also extract the campaign.

    You offer to give me detailed reports of September, but in reality I need detailed reports of the past few years, and I look at that data frequently....

    I constantly compare week to week and day to day, I look at what the first week of Oct did the past few years compared to this year, I will also do it next week and the week after and the week after. I look at holiday weekends compared to other holiday weekends....

    To sit back and say the "system" is much more advanced when it shows less data to the affiliates shows that you are treating us like we are stupid... a system that doesn't have near as good reporting is NOT more advanced.....

    ....and the fact that you hid this from the affiliates prior to instituting it shows that you have no problems with hiding anything from affiliates.

    Rick
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  9. #7
    MaggieL is offline Sponsor Affiliate Program
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    Hi Rick

    We sent a notification out to all affiliates on Wed 26th September, allowing time for affiliates to screenshot and copy any reports. If you didn't receive this notification, I apologise but as I explained earlier, the reports are not gone, so feel free to contact me to request any specific reporting. You can just give me the dates, and I will gladly assist. You do still have an overview of each month available to refer to but for detailed information you need to contact me, and I can produce these for you.

    PRIVATE INFORMATION REVEALED WITHOUT PERMISSION!


    This system is going to be continously developed with additional features being added from time to time so it will only get better. Any constructive feedback in the mean time will be much appreciated.

    Many thanks
    Maggie
    Last edited by universal4; 9 October 2012 at 12:51 pm. Reason: posting affiliates stats WITHOUT PERMISSION !!!!
    Magdalena Lindquist
    Senior Affiliate Manager

    Email: magdalenal@roxyaffiliates.com
    Skype: Roxyaffiliates-sv
    MSN: magdalena_roxyaffiliates@hotmail.com

  10. #8
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    Maggie,

    Can you enable: Player bets, Player wins and bonus amounts plus deposit amounts ????
    Last edited by gok; 12 October 2012 at 3:09 am.
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  11. #9
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    Default

    How dare you reveal private information in a public forum.


    You sit back and tell others the stats are better when they show less information!

    You remove a vital piece of stats information the system used to show us and claim the stats are better and then you ask for feedback from the affiliate AFTER you screw the stats up....


    Rick
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  12. #10
    GCG
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    YOU enforced the new system /site with less parameters for stats probably to remove the ability for affiliates to check player numbers / deposits etc (have these been changed too?).

    YOU therefore have created the situation to both not wanting to reveal vital info to affiliates and are suspect of shaving earnings and/or untag players.

    A better site for affiliates ..... right ..........IMO this is like telling us you are throwing a party behind the RA smoke-screens for which affiliates are not invited...

  13. #11
    MaggieL is offline Sponsor Affiliate Program
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    Hi Rick

    Why don't you drop me an email or a PM and we can continue this conversation in private and I can explain your stats in more detail.

    The only reason I posted the comment about your stats, was because you said you couldn't see your stats by campaign tags anymore and I was trying to explain why there was no information for you to see. If you would like me to send you details of your stats, I can do so via email, as I previously stated, they have not disappeared, they are merely not displayed on a detailed level to you anymore. I am happy to discuss your results in detail, but as you said yourself, this is not the place to do it.

    Please email me directly with any further queries on magdalenal@roxyaffiliates.com.
    Magdalena Lindquist
    Senior Affiliate Manager

    Email: magdalenal@roxyaffiliates.com
    Skype: Roxyaffiliates-sv
    MSN: magdalena_roxyaffiliates@hotmail.com

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    MaggieL is offline Sponsor Affiliate Program
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    Hi GCG

    I am sorry you dislike our new reporting, however to suggest that we are shaving or un-tagging players is unjust. I would like to remind you that we are eCogra certified, and we intend to remain that way.

    If you would like to discuss your stats and results in detail, please email me directly as I'm more than happy to provide you with additional information you might need. My email address is magdalenal@roxyaffiliates.com
    Magdalena Lindquist
    Senior Affiliate Manager

    Email: magdalenal@roxyaffiliates.com
    Skype: Roxyaffiliates-sv
    MSN: magdalena_roxyaffiliates@hotmail.com

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    The new T&C:

    " If your account has been inactive, meaning you have not delivered any new depositing players, for more than 3 consecutive months we reserve the right to lower your commission to a minimum threshold of 10%. "

    " In any given month, if an individual player generates a negative net win (Net Revenue) of at least $ 8,000 ('high-roller'), and the aggregate net win (or Net Revenue) in that month for that affiliate is negative $2,000 or greater, then the high-roller policy will apply.
    If both of the above criteria are met (see point a) then the negative net win (Net Revenue) generated by the high-roller will be carried forward and offset against future net win (Net Revenue) generated by that high-roller.
    The negative balance carried forward cannot be set-off against other players' net win (NR).
    The negative balance carried forward cannot be greater than the total aggregate negative net win (NR) for the affiliate, for that month.
    If there is more than one high-roller, the negative balance carried forward will be split proportionally between them.
    The negative balance of a high-roller will be reduced by future positive net win that they generate in subsequent months. A negative balance will not be increased by future negative net win unless the high-roller meets the qualifying criteria in subsequent months. (see point a)
    High Roller balances brought forward or carried forward when applicable, will be clearly displayed within the financial report of the affiliate account."

    ------------------

    As I can remember there was a discussion on Casinomeister with Roxyaffiliates, Roxy promised to apply the High Roller policy only on new affiliates afther 2009!

    So in this new case Roxy first reduced per 01 october the commissions into 25% then we can get a higher commission but we have to accept the new T&C wich means the new high roller policy plus if you don't bring new players you will be reduced again into 10% commission!






    Is that acceptable?


    I still don't understand why you have removed player bets, player wins and bonus amounts and deposits? The only thing we see is if a player has lost or won and in between there is a hole!
    Last edited by gok; 12 October 2012 at 3:13 am. Reason: pic
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  16. #14
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    Quote Originally Posted by MaggieL View Post
    Hi Rick

    Why don't you drop me an email or a PM and we can continue this conversation in private and I can explain your stats in more detail.
    There is nothing to explain, the actual clicks I see being reported since the change look correct, I never questioned the stats being correct.

    Quote Originally Posted by MaggieL View Post
    The only reason I posted the comment about your stats, .
    You did NOT just comment about my stats, YOU REVEALED actual numbers WITHOUT PERMISSION!

    And no matter what those numbers were and whether YOU felt it was inconsequential that you mentioned them,

    THOSE NUMBERS are PRIVATE and proprietary between myself and the program, PERIOD.

    Passing off stats that do NOT show campaigns with clicks saying that as long as the profile has signups they will show.

    You "had" a system that worked and showed campaigns on ALL traffic and you just took that away!

    Giving us detailed stats by converted traffic alone is just plain not enough.

    And when a program makes a move like you just did on our traffic, sorry I have to call it boneheaded... (thats me talking not the moderator)....

    ....you come off with the changes...like gee tell us how it is and provide feedback....

    ...where were you asking for feedback BEFORE the changes?

    I bet I could name quite a number of members here that would have predicted, the first thing that I would have mentioned would have been to make sure the campaign tracking is preserved.(see Anthony you could be invovled in predictions too)

    If you go back through the history of the many thousands of posts here at the GPWA over the years you would see that any change of program backends have always been controversial. (Only a few have ever sucessfully not had problems)

    Those that had no issues came to their affiliates in ADVANCE and asked what was needed in reporting, and built those functions in making sure to preserve capabilities they currently had and add more into their systems.

    1)We get paid for net win
    2)To get the net win we have to get the players to deposit
    3)To get the players depositing they have to sign up
    4)To get them to sign up we have to get them to visit the casino

    So why build stats that track 1 through 4 so proper credit is given

    ...and have tracking that shows campaigns 1, 2 and 3 but not #4 ?

    I look closer at # 4 then I do others in some ways since I always want to move the numbers from #4 to #1, and the change you just made makes that job more difficult on every single affiliate out there.

    And please also take notice I never once accused you of shaving, untagging or not giving proper credit.

    In my opinion you have completely destroyed your stats, and any time an affiliate program asks an affiliate to change links they must do so very carefully because the word replace is always too easily swapped with the word change. I am not necessarily stating anyone should. But this is something affiliates must always evaluate on a regular basis when changes like this happen.

    Since the affid is captured, the damn _tag is part of the link, if it is able to track that through the process, it IS being captured, did your dev staff actually sit there and say, let's count the click in that affid's stats, and let's capture this _tag tag, but we certainly dont want to count it or anything smart that a programmer would do.

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    GCG
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    Hi GCG

    I am sorry you dislike our new reporting, however to suggest that we are shaving or un-tagging players is unjust. I would like to remind you that we are eCogra certified, and we intend to remain that way.
    eCogra is not offering an anti fraud protection for affiliates aka an eCogra certification is for player disputes.

    By telling us the certification is there for our peace of mind is not making your (programs) credibility any better.

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    MaggieL is offline Sponsor Affiliate Program
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    Hi gok

    I'll get your affiliate manager to contact you directly and go through the details you have mentioned above with you.

    Many thanks
    Maggie
    Magdalena Lindquist
    Senior Affiliate Manager

    Email: magdalenal@roxyaffiliates.com
    Skype: Roxyaffiliates-sv
    MSN: magdalena_roxyaffiliates@hotmail.com

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    MaggieL is offline Sponsor Affiliate Program
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    Hi Rick

    Can I please ask that you contact me directly either on email, or PM me your telephone number or skype and I can give you a call, as I would like to go through the reporting directly with you.

    Basically historical stats, i.e. anything before October 2012, is displayed as an overview for your entire account thus is not showing the details per campaign however this information is still available on my side and as such I will gladly send you the information you need, if you can just specify the date range you would like information for.

    From October onwards, the reporting will show your campaigns (or bannertags) which were previously set up in the old system, or created in the new system for that matter, when they have generated any form of activity. The new report does display hits, downloads, NAO and NPPs etc per campaign, so Iím unsure of what you are referring to here:

    1)We get paid for net win
    2)To get the net win we have to get the players to deposit
    3)To get the players depositing they have to sign up
    4)To get them to sign up we have to get them to visit the casino

    So why build stats that track 1 through 4 so proper credit is given
    ...and have tracking that shows campaigns 1, 2 and 3 but not #4 ?

    I look closer at # 4 then I do others in some ways since I always want to move the numbers from #4 to #1, and the change you just made makes that job more difficult on every single affiliate out there.

    ..Since the affid is captured, the damn _tag is part of the link, if it is able to track that through the process, it IS being captured, did your dev staff actually sit there and say, let's count the click in that affid's stats, and let's capture this _tag tag, but we certainly dont want to count it or anything smart that a programmer would do.
    As I mentioned above, perhaps if you can give me your contact details either through a PM or email, I am more than happy to give you a call to go through any questions or queries you might have.

    We will continue to add features to the system on a regular basis, and as such we will of course take constructive feedback in to consideration.

    Many thanks
    Maggie
    Magdalena Lindquist
    Senior Affiliate Manager

    Email: magdalenal@roxyaffiliates.com
    Skype: Roxyaffiliates-sv
    MSN: magdalena_roxyaffiliates@hotmail.com

  21. #18
    universal4's Avatar
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    A click is activity.

    If activity shows campaign tags, then explain how we see that tag associated with the clicks.

    No reason to hide this unless that is a secret.

    Prior to you flipping the switch I could tell you where each click came from, explain how I still can?

    There is no reason to keep secret how your stats work in email.

    The tags I am looking for is the _tag (in my case tags such as "_gw" "_pw" "_smw").

    Rick
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  22. #19
    MaggieL is offline Sponsor Affiliate Program
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    Hi Rick

    How we report our stats are not a secret but I'm trying to honour the fact that I'm not going to discuss your stats in public, hence why I asked if we could move this conversation to PM or email.

    If there is 1 click on a specific affiliate tag e.g. rpaffXXX_tag, it will show in the report as 1 hit under that tag however if you have zero clicks on that tag, you will not see the tag, and this works exactly as our old system used to work.

    Many thanks
    Maggie
    Magdalena Lindquist
    Senior Affiliate Manager

    Email: magdalenal@roxyaffiliates.com
    Skype: Roxyaffiliates-sv
    MSN: magdalena_roxyaffiliates@hotmail.com

  23. #20
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    Clicks are NOT showing under seperate CAMPAIGN tags like they did under the old system.

    All click traffic now show grouped together and ALL campaign data reporting seperately.

    Rick
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