Please help/advise

[qwertyd]

The following is not regarding affiliation but i dont know who to turn to.

Signed upto a bookmaker last night called Bet770. Please read the following;

FOLLOWING CONVERSATION HAPPEND ROUGHLY AT 7PM MONDAY NIGHT

Thank you for waiting, a site operator will respond shortly. Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail at removed
Merci pour votre patience , vous allez être connecté a un operateur dans quelques instants .Nous vous rappelons que vous pouvez également nous envoyer toutes vos questions par email à removed .
Merci pour votre patience , vous allez être connecté a un operateur dans quelques instants .Nous vous rappelons que vous pouvez également nous envoyer toutes vos questions par email à removed .
Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail atremoved
Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail at removed
Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail at removed
You are not currently in a chat session.
You are now chatting with 'Ranya'
Ranya: Thank you for contacting 770 Online Support. How may I help you today?
mleake88: hi i have recently signed upto bet770 placed a £70 bet on gillingham and recieved the confirmation email. but for sum reason the 70 went back into my account so i did the same again and the same happend
mleake88: i have 2 confirmation emails saying £70 has been placed on gillingham
Ranya: Kindly be aknowledged that your bet has not been taken into account. Our server specialists are currently working on resolving this issue and I advise you not to place any bets
mleake88: ok any idea how long it will be before things are running normal again and i can place a bet?
Ranya: I advise you to contact us after several hours and we can confirm you by chat
mleake88: ok, i will speak to someone tomorrow but if the problem has not been resolved i want my £70 returning immeadiatly
Ranya: Thank you so much for your comprehension and patience Leake

BUT WHAT HAPPENS THE NEXT DAY ROUGHLY 4PM;



Thank you for waiting, a site operator will respond shortly.
Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail at removed
Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail at removed
Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail at removed
Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail at removed
You are now chatting with 'Dorothee'
Dorothee: Thank you for contacting 770 Online Support. How may I help you today?
mleake88: just wondering whats goin on with my acccount
Dorothee: Could you please confirm your user name.
mleake88: mleake88 by balance is showing £-236.90 it shud be £70 as i was told the bets did not go through yeaterday.
Dorothee: Kindly hold on for a moment.
Dorothee: OUr system indicates that your balance is :
Dorothee: -236.90
Dorothee: GBp
Dorothee: I suggest you write to the support department,
Dorothee: so that they check this and get back to you by e-mail as soon as possible
mleake88: sorry cant do that i emailed them yesterday and still had no reply. I want it sorting now please im down £70 for no reason of my own.
Dorothee: in this case you should get a reply within 24 hours
mleake88: not good enough sorry i want my account sorting now or my £70 refunded immeadiatly. Else i will report bet770 to trading standards and report the situation to many online sporting & gambling forums.
Dorothee: I will forward your situation to the department in charge,
Dorothee: so that they can reply to you as soon as possible
mleake88: i am not goin to close this live chat till its sorted forward it to them ask them look and tell me what they say or if you cant get your supervisor please
Dorothee: I have just forwarded your situation,
Dorothee: they will answer you in 2 hours
mleake88: i will wait then thank you
Dorothee: no problem!
mleake88: will give you a shout at 6pm if i have not heard from you sooner.
Dorothee: ok
You are not currently in a chat session. Please check your internet connection and try again in a few minutes.
You are not currently in a chat session

CUT OFF WHILST WAITING NEXT TRY AT 6PM;


Thank you for waiting, a site operator will respond shortly.
Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail at removed
Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail at removed
Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail at removed
You are now chatting with 'Sabine'
You are not currently in a chat session. Please check your internet connection and try again in a few minutes.

GOT CUT OFF WITHOUT EVEN AN HELLO


Thank you for waiting, a site operator will respond shortly.
Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail at removed
You are now chatting with 'Sabine'
Sabine: Thank you for contacting 770 Online Support. How may I help you today?
mleake88: i am after an update on my bet770 account i was told it should be sorted by now. If not im goin have to ask for an immeadiate refund of my £70 to my moneybookers account.
mleake88: are you there??
Sabine: Our technical department will make the necessary verifications
Sabine: And you should receive an answer by email
mleake88: what does that mean? ;;Our technical department will make the necessary verifications
mleake88: there is nothing to verify. i just want my money back.
mleake88: hello????
Sabine: Please wait for the answer of our technical department
You are not currently in a chat session. Please check your internet connection and try again in a few minutes

AGAIN JUST CUT OFF INSTANTLY AFTER SABINE SENT THE LAST MESSAGE SO I TRY AGAIN

Thank you for waiting, a site operator will respond shortly.
Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail at removed
Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail at removed
Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail at removed
Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail at removed
Thank you for your patience, you will soon be connected to a site operator.We remind you also that you may send your questions via e-mail at removed
You are now chatting with 'Sabine'
You are not currently in a chat session. Please check your internet connection and try again in a few minutes.
You are not currently in a chat session.

AGAIN CUT OFF BY SABINE

Ended up get cut off by Sabine a further 3 times and I can be sure my internet connection is fine.

[universal4]

Well it's pretty clear they had an issue taking bets and they verified and clarified there was an issue so I agree they should return your stake.

Rick
Universal4