Prism Casino Affiliate Program

[Prism Affiliate]

Prism Casino has added more creatives/banners to PrismAffiliate.com.

HERE ARE SOME SAMPLES







If you are not already affiliated with us, then go to http://www.prismaffiliate.com to learn more about our program.

[Chrysalis]

It would be really good if you would sort out the problems you have with your present affiliates, before you try to recruit more......


marc

[Prism Affiliate]

All the problems were resolved a while back, several months ago. If there is a problem we are not aware of, or Marc you feel we have overlooked then please email the issues to us marketing@prismaffiliate.com.

[Chrysalis]

I will gladly resend me email addressed to "support" that was sent about 6 weeks ago and to which I have yet to receive a reply. This has been a long standing issue........8 months, at least.

[Prism Affiliate]

Please do, as there are several in marketing who handle the affiliate program.

[Prism Affiliate]

The most common question I have people asking us is when do we process the payments. These are processed on the 10th of every month for your previous months performance.

[yonya]

Dear affiliate Manager
In accordance with your affiliate conditions:

"5. How often am I paid?
You will receive commissions every month (calendar month) where payments are
processed every 10th of the following month. If you don?t receive commissions
on the presented payment schedule, please contact payments@prismaffiliate.com
for more details."

I have not received a penny yet.

Today I have contacted your customer support via the telephone number 1-866
887-7476. Somebody named Cris promised to e-mail you about my enquiry:
I would like to withdraw my earnings
my user: kazino

Please, let me know if your affiliate conditions have been changed
Many Thanks

[casinoportal]

Dear affiliate Manager
In accordance with your affiliate conditions:

"5. How often am I paid?
You will receive commissions every month (calendar month) where payments are
processed every 10th of the following month. If you don?t receive commissions
on the presented payment schedule, please contact payments@prismaffiliate.com
for more details."

I have not received a penny yet.

Today I have contacted your customer support via the telephone number 1-866
887-7476. Somebody named Cris promised to e-mail you about my enquiry:
I would like to withdraw my earnings
my user: kazino

Please, let me know if your affiliate conditions have been changed
Many Thanks

Just one post would of been sufficient, there is no need to post the same post in every prism thread.

[casinofever]

Hi Y'all, I am owed $270.08 by prism affiliates for the month of October 2006 and have'nt been paid yet. I e mailed: andrew@prismaffiliates.com
and he e mailed me back and said I would have my earnings paid to me by the weekend. Well the weekend has come and gone and I have'nt been paid yet! Whats up with that? It will be December 2006 in 2 more days. I should have been paid my October 2006 earnings 2 weeks ago! Is everyone else having this problem too? I also tried e mailing: marketing@prismaffiliates.com
as suggested here. Geuss what? It bounced!!!

Sincerely, Casinofever


P.S: If any one from prism affiliates reads this, my username is: bonuscode7781
Please Be A Sweetheart And Pay Me. I really need the money that I'm owed to help me get Christmas gifts for my family.

[a1cash]

I have thought about it long and hard about Prism Casino; since last year some time (or was that almost 2 years ago?), I had earned over $6,000 USD in one month alone; can't remember the other month's amount which I was also owed.

I sincerely regret to say that to date, no-one from Prism Casino has answered any of my countless emails to them to request the payment I was owed; of course now, my accounts always show up in minus (-$3,104.92 this month in Prism Casino account to be exact).

Why I still promote them is beyond me; if Prism Casino decides to reply to this one post, I believe I still have copies of the emails I sent them, to all types of affiliate managers and support; never any answers.

I gather that they have had problems with staff but this is ridiculous. When I read about others promoting the program and waiting on payment and I can't see where all those matters were resolved, I still wonder up to this moment why I don't just delete them from my site and leave the affiliate program.

I must admit, recently I got a small payment of about 70 something or so USD (about 2 months ago) through my NETeller account but I am pretty sure if I were to write them again for the monies owed which SHOULD have been paid off then, in total approx. 11,000 - 13,000 USD, I would receive, yet again, the golden glow of silence that permeated my email box since then.

I have 48 depositors and 1,130 players; is this the treatment that I get for my bringing your casinos players?

I'd certainly still like an explanation from the Manager/s at Prism Affiliate - it would be the correct thing to do really.

[bb1web]

Why I still promote them is beyond me;

me too?

they obviously suck or they'd have addressed your issues and taken care of them. or else you're lying which i seriously think unlikely.....

[a1cash]

In the following pictures you can see 1.) my earnings report for February 2006 for $10,445.05 which I was owed by Prism Affiliates and never was paid. You can see in the Summary To Date fields that I presently have 1,000 players in Prism casino, in the 2.) picture, you can see that I have 130 players for Slots of Vegas.

It is actually troubling that I have not called it quits with them - ; somehow I always believed that my emails were not reaching them (I just checked for my copies and was embarrassed to see that I couldn't find them - my last computer died on me in late March and I apparently lost those email files); how dumber; it gets quite dumb with me, you know.

Anyway, please see pics below:




As if all that wasn't enough, check out my pic for January of 2006 where I earned $9,307.48 but was also never paid:



AND, as if all that wasn't enough, check out my pic for March of 2006 where I earned $11,889.01 but was also never paid:



Why I stayed with Prism? I don't know - I do find it hard to believe that they owed me this money and transferred all the records to their new system which changed during that time; so I assumed that I would get behind it one day.

Also, a strange oddity, Prism paid me $78.25 out of nowhere via Neteller in April 2007 - my stats then said that I was Amount Accrued This Period: ($1,997.57) in minus! When I checked Slots of Vegas, I had earned $191.47; so can you go figure that one out?

March 2007 Prism Casino
Amount Accrued This Period: ($1,997.57)

March 2007 Slots of Vegas
Balance Due This Period: $191.47
======

Further, Prism sent me via Neteller the following:

Apr 04 (2007) 18:32 Prism Casino - $78.58 USD Accepted (mentioned above)
Apr 29 (2006) 13:17 Prism Casino - $1,443.96 USD Accepted
Apr 01 (2006) 16:21 Prism Casino - $1,137.57USD Accepted

These were the only payments I had received from Prism since my last check from them in December 2005 as follows:
Balance Due This Period: $1,004.68 (Dec 2005); I believe I was paid that.

Now, it is very likely that I was paid by check then which was how I was being paid; BUT I never received the checks, and, as I said, they never replied to all my sorrowful emails AND they never seemed to have noticed, if they had really sent checks that this one lonesome, dumb affiliate never cashed checks they never received . Don't they do accounting?

And what kind of accounting really, if I am being paid and can't see where it all adds up; unless of course, they know and are feeling generous by trying to put little drops of money into my neteller account to make up 'slowly' for what they owe me.

I'm a bit bit tired of guessing and to be quite honest, it's been on my mind since I joined this forum to post my grievances about Prism. I am aware though, that should this be taken seriously (all these payments which they have owed me since 2006) and that I have now brought it out into the limelight, then I might as well call it quits with them.

Let me know what you think - but my amounts far outweigh what I have seen here; in fact, I searched a bit a few months ago to see if I could find more unhappy affiliates with huge outstanding amounts like myself. Since that was not the case, I guess I chose to keep their banners and links up.

I am now updating my site (webmastering is only a hobby of mine which I don't have sufficient time to do) and by the time I'm done, I will have come to a final decision on my next step.

Still would like to hear your opinion though.

CURRENT PRISM INFO:
Number of Clickthroughs: 9892
Number of Downloaders: 1831
Number of Players: 1000 (Prism casino only, w/o Slots of Vegas)
Number of New Depositors: 41
Total Initial Deposits: $2,469.00
Total Deposits: $62,841.00
Net Win: $264,475.93
Coupon Amounts Awarded: $190,078.55
Manager Credit Amounts Awarded: $36,469.20
ChargeBacks: $0.00
Net Profit: (Net Win - Coupons - Credits - Chargebacks) $37,475.02
Amount Deducted: $12,942.17
Amount Miscellaneous Adjustments: $0.00
Amount Added For Reversed Bans: $0.00
Amount Earned: $13,106.26 ( I have certainly never received all of this)
Amount Earned From Tiers: $0.00


Estimated Last Check DEC 2005 (before Neteller Account):
Balance Due This Period: $1,004.68


PRISM PAYOUTS NEVER RECEIVED:
January 2006 Prism Casino
Balance Due This Period: $9,307.48 - owed by Prism

February 2006 Prism Casino
Balance Due This Period: $10,445.05 - owed by Prism

March 2006 Prism Casino
Balance Due This Period: $11,889.01 - owed by Prism

Unfortunately, I am not lying; in fact, I had to see that I actually gave smaller figures than originally posted; that leaves me looking pretty dumb, doesn't it?

[bb1web]

Hi A1,

sorry to tell you this but in 7 yrs experience ...... sometimes you just have to dump a program. no other answers than that.

I hope this thread and our posts makes a difference in your situation but even if it does .... IMHO you should always consider your player POV.

if you think or know your players aren't getting paid ..... treated right... trust me ...... your surfers WILL NOT RETURN ..... if you're promoting casinos that aren't player friendly.

thats some of the best advice I can offer in as many years experience .....

its a shame some casinos don't get how it works because they'd too .... gain by such qualtity treatment to players.

[mojo]

I don't use prism but the rtg i use has similar stats. I was told that you earn what is the "Amount Earned". Hence these payments,
Prism Casino - $1,443.96 USD Accepted
Prism Casino - $1,137.57USD Accepted

The "Balance Due This Period" is cummulative. So I always go by the 'amount earned". Rtg stats are the worst with the outrageous coupons and credits that is enough to boggle anyones mind.

Looks like you still have some due and hopefully it is just a matter of time. Best of luck.

[a1cash]

Thanks BB. I had never received any complaints from players at all, even for any of the casinos on my websites (which surprises me actually) and I assume that that would have led me to dump them long ago. That's why I also googled Prism at the time but found little other than a few complaints ..... as I renewed my search last night, I came upon derisive posts about the Prism Casino manager on CasinoMeister.

It would be good and very helpful if websmasters would come back and post 'thank you' if they got paid; since they never did that and never continued their complaints, it left me to assume that they did get paid so that what I was observing were issues long dead.

So, I'll take your good piece of advice which I am doing already - I had cleaned up a lot of programs from my site this month that were giving me the beans with their constantly changing sites, industry partnerships and resulting dead links etc. etc.) - I figured it couldn't be good if they were doing this with webmasters as it may be the same for players.

Additionally, I have a page for 'best payout' casinos, except for one or two bossmedia casinos which I know payout on time and which I have earned fairly from and gotten really good service, I only list those casinos that actually have the payout percentage rates in the form of a copy of their certificates from the auditors; some of the casinos do not put this online - they state it instead but who's to know really if we don't see proof? These casinos always ended up at the top of my best payout list, without any ongoing proof of certifications! I found that unfair to the other gaming sites as well, since they go to the trouble to provide these - the most ever reliable by far are the eCOGRA as you definitely already know.

I have to admit that I have gotten paid by a few casinos that don't provide proof of their payout percentages but when I thought about it, I had to take them off the list especially those that consistently have 'always over 98%' but which I couldn't prove. If they are reading this - sorry guys, but the risk is too great to stand by these statements without visual proof from auditing or certification companies.

I still have cleaning up to do - what I've done so far has made me feel tons better than before. I'll be still curious though, whether Prism will respond to these (my) issues posted here. I had remained an affiliate whilst constantly watching my figures those following months have huge negatives to counteract the money I was never paid - like, (minus) - a few thousands per month, interesting really. I watched this happen fairly dispassionately and have taken screen shots of them all.

I have counted the money as lost and will say to PC - tah! tah! Clarice

You live and you learn.

[a1cash]

TY, Mojo. Ok, maybe I should take back that tah tah Clarice one; I think I understand a bit how the calculations go but when payments are due and it is written as such in your final income field for the month (and such huge amounts) and you hear not a bleep, a stir or whatever, because you never received the checks or payments, then it was payment owed (then).

Certainly, after all the negatives since then, Prism Casino owes me far less than illustrated in the pictures for the specific months - that is seen on the final amount earned which is $13,106.26 as of this moment (as you rightly point out) - that wasn't the final amount then as of those moments in those months in 2006; however, they did owe me an explanation at the time on what became of the payments which were supposed to have been posted by mail. Also, how can one ever misconstrue the words 'Balance Owed this period'? At that time, the 'Summary To Date' would have also read differently in Jan/Feb/March 2006 to what's showing up on the present screen shot I assume; correct me if I am wrong of course.

I am a person that one can speak to and barter with and if Prism can prove today that they have paid me out the full $13,106.26 by this time, regardless of previous history, then I'm all well and good to make a fresh start with them - I see that they updated their website recently which looks pretty good (I always liked their website and felt it was very marketable; esp. Slots of Vegas). However, I have tried to contact them so many times, even within the affiliate support email directly on the affiliate site, without receiving any responses that I have given up - they will need to make that step now if need be. As stated, I thought long and hard about posting anything negative about Prism Casino but last night I could not help myself but bring it to the fore.

Let me know your thoughts about how diplomatically I can resolve this dispute. Technically, if they have paid me all 'Amount Earned' as of today, there really is no dispute at all.

I can try to go back 3 years in calculations and figure it out myself, knowing specifically what checks were received and cashed since I joined them together with the Neteller payments but that is a job in itself and why bother if I still end up with questions and they don't reply? It's seems that just the failure to communicate or in their communication systems has driven this to what it is today.

Let me add 'paying on time' is also necessary; I can earn 1 square Million this year and if they don't pay me on time and I get all negatives thereafter that add up to 1.5 million, where does that leave me, or anyone else for that matter? I should have the opportunity to be able to enjoy my earnings as soon as they are earned. If the opposite is the method, then I shall only market casino and gambling properties that have no-negative carry over policies; I personally think that its all too much hard work to lose out in this manner.

Failure to communicate is no grounds for resolving any disputes between parties; I think that applies throughout life in several situations and scenarios.

I was wondering if BB wanted to say in all his 7 years.... he's never seen someone continue to market a casino property after never being paid at the time for what one was owed for such huge amounts ; I think he was trying to be polite. I have to appreciate that.

[mojo]

I am just glancing at your stats a1cash but it looks like you are still owed a significant amount from jan 06. The best thing to do is to ask them (if they will answer).

The reason I never used them is what bb stated above. I hope the good advice is helpful. I wouldn't be to hard on yourself. I think it's fair to say that alot of us have been disappointed by programs we thought were promising. I have had to remove programs and move on. If they owe me however, I would continue to try to collect.

Hope it works out.

[a1cash]

Thanks Mojo, I'll try this last time to chase up the payments and see what comes out of it; I've already reduced their visibility on my website for the time being.

[a1cash]

Ok, guys, no reply from Prism; that was more than enough time.

[a1cash]

The past has caught up with me - It's only fair to note that Prism Casino paid me $1,969.71USD last month - when I checked online, the status of payments owed were zilch so I suppose they're trying to pay me back what they owed last year slowly - one bit at a time - even though they never replied to my emails.

Thanks, Prism.