Hi,
not sure if this is the right part of the forum but here goes.
I had a regular user who would bet every week last season and was expecting to get some comission from them again this season but my affiliate account is showing 0 active customers. Im pretty sure this customer will still be gambling with the same booky Skybet but I dont think that it is registering them in my control panel this season.
Has anyone else experienced anything like this? Ive asked affiliate hub to check and they just say that they havent bet anything but Im not sure if I beleive them.
Do players expire? e.g. do I only get commision for a year from each account? Im pretty sure it said life time commision when I signed up.
Thanks