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  1. #1
    ocreditor's Avatar
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    Exclamation Roxy Palace is Closing

    To whom this may concern:

    Roxy Palace Important information
    Dear Affiliate,

    We are contacting you today as you have sent UK traffic to our Kindred Group brands in the last 12 months.

    It has been decided that Roxy Palace be closed permanently today, 30th November 2020. We would ask that you remove any content related to Roxy Palace from your affiliate site.
    All Media IDs related to Roxy Palace will either be deleted or replaced with 32Red media. Please see below for more information:
    Action Media ID
    Replace with 30299 30312
    Replace with 30299 30311
    Replace with 30299 30309
    Replace with 30299 30307
    Replace with 30299 30306
    Delete 30316
    Delete 30315
    Delete 30314
    Delete 30313
    Delete 30308
    If you have any questions regarding this change, please do not hesitate to contact your affiliate manager or email us at affiliates@kindredgroup.com.

    Kind Regards,
    Your Kindred Affiliates Team

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  3. #2
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    Thanks for the heads up on this one. We did not receive the e-mail, albeit have not sent players, but still a listed and promoted brand.

    Thankfully GPWA helps us keep in touch and updated.

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  5. #3
    FreeSpins is offline Public Member
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    Not sad news.. this was very cheesy.

  6. #4
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    You've got to appreciate the advance notice (rolls eyes). Kindred Group continue to prove, far beyond the realms of any doubt, they don't give a rat's butt about their affiliate partners. They've closed accounts on affiliates who have marketing the 32Red Brands since day one of them opening.

    That in itself says all there is to say about Kindred. EG they can not be trusted.

    Mark the former marketing director at 32Red Plc, continues to work for Kindred. Obviously his ethics are like his employer's, sh#t.
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    Do the right thing, even when no one is looking. It's called integrity.
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    igaming affiliates rights - fairness for all iGaming affiliates

  7. #5
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    Players will receive this message:

    "Roxy Palace closed its virtual doors on 30th November. All accounts have been transferred to our sister casino at 32Red.com.
    You can log in to 32Red using the same username and password as you used on Roxy, simply click the link below to enjoy the same great games that you are used to.


    If your username and password doesn’t work, please wait before trying again. Accounts are in the process of being transferred. If you continue to be unable to login after 24hrs have passed, please contact us for assistance."


    So basically Kindred/Unibet will let all players, who were affiliate-tagged under RoxyPalace, into 32RED without re-tagging them... With RoxyPalace being one of the oldest (and once most succesfull) brands around this could mean tenthousands of players STOLEN BY KINDRED!

  8. #6
    PromoteCasino is offline Private Member
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    So basically Kindred/Unibet will let all players, who were affiliate-tagged under RoxyPalace, into 32RED without re-tagging them... With RoxyPalace being one of the oldest (and once most succesfull) brands around this could mean tenthousands of players STOLEN BY KINDRED!
    Nothing changes with them does it
    BettingOffers.bet - Latest offers and bonuses from reputable UK bookmakers. A New project underway but a long way to go Bookie Rewards

  9. #7
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    Kindred Affiliates still has many great brands, especially for Scandinavia but also for Great Britain. Keep my finger crossed.

  10. #8
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    Wow that's a new one. Not - we're gong to close this casino in 6 weeks etc etc.

    It's closed TODAY! What on earth is going on in the UK these days. It just never ceases to amaze me.

  11. #9
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    This brand was largely advertised in the UK. Considering how long they have been in business, an enormous amount of players must be affected by this. Retention obviously did not work very well here anymore.

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  13. #10
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    Quote Originally Posted by affy View Post
    Players will receive this message:

    "Roxy Palace closed its virtual doors on 30th November. All accounts have been transferred to our sister casino at 32Red.com.
    You can log in to 32Red using the same username and password as you used on Roxy, simply click the link below to enjoy the same great games that you are used to.


    If your username and password doesn’t work, please wait before trying again. Accounts are in the process of being transferred. If you continue to be unable to login after 24hrs have passed, please contact us for assistance."


    So basically Kindred/Unibet will let all players, who were affiliate-tagged under RoxyPalace, into 32RED without re-tagging them... With RoxyPalace being one of the oldest (and once most succesfull) brands around this could mean tenthousands of players STOLEN BY KINDRED!
    Judging by the fact they are still able to log in with the same details, and they are a microgaming brand, that should mean that the players are still tagged to affiliates when they log into 32red using their Roxy details. I say this based on our own migrations, but it might be something to confirm with them 100%.
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