Skrill or Paysafe Help

[GCPortals]

I am interested in knowing if others have had the same experience as I have and if they have been able to solve it. I have been struggling with Skrill for 6 months now trying to get my account set up properly. I am wondering if we have gone back to the dark ages for customer service and intelligence!


1)I was given a contact name at Skrill and he started off responding to my e-mails and saying that he can assist me finishing off my account set up. Now he doesn't reply to any of my e-mails. Nothing bad said, he just ignores them.

2)I then started trying to use the general help e-mails. They were slow at getting back to me but I will say that these people seem very low level and even combative. One said he can help but then didn't reply because your replies go to a general mail box and a different person picks i t up. The next person says it can't be done. A pretty bad system and these guys seem to get paid to respond but not think or help.

HERE IS WHAT I NEED TO FIGURE OUT:

I live in North America. My country is on the approved list for Skrill countries. I am trying to link my bank account to my SKRILL account. Payments to North American banks must go through an intermediate bank and then onto the North American bank. This requires the intermediate bank information to be put into the system but Skrill only allows one set of information to be entered. The original account manager indicated that this needed to be done manually but does not respond anymore. I have talked to someone that has done this with Neteller.

DOES ANYONE HAVE A HIGH LEVEL CONTACT AT SKRILL OR PAYSAFE THAT WILL RESPOND TO E-MAILS OR KNOW HOW I CAN SOLVE THIS ISSUE?

[Roulette Zeitung]

You can try to contact the people from Ewallet Optimizer ( http://www.ewallet-optimizer.com ).
I have heard only good things about them, and they have helped in a lot of cases.

Leopold

[allfreechips]

by North america ​you mean USA then it wont work...

[GCPortals]

Nope not in USA.

[TravG]

by North america ​you mean USA then it wont work...

Did this change recently? I am in the USA and have a Skrill account and have used it. It has been probably 6 months since I have had any money sent to it and then sent to my bank, but I never had any problems.

[violetsport]

Skrill is better...

[GCPortals]

I am not sure if it changed recently or not. All seems a bit odd that intermediate banks are pretty standard for all wire transfers to any account in the USA,Canada or the Caribbean from Europe. The money doesn't actually get deposited into the intermediate bank, it is just routed to your bank through there. My bank says that it is standard and that likely Skrill is just looking at their system and not knowing where to put the extra intermediate bank info. This might be the but TravG obviously got it set up properly. Neteller set things up fine. The management at Paysafe told me at a convention that they would have to just be set up manually. Instead, I get low level Skrill Help people saying it can't be done and to use an account with an intermediate bank. Great answer, this isn't possible in the Western Hemisphere but thanks for the suggestion!