Stat Tracking Problems

[JaqiC]

Is anyone else having problems getting updated stats on their reports? I am an affiliate for a few casinos who are using Income Access, and for some reason for the last week my stats aren't updating like they should be. I tried testing them earlier today and neither the clicks or the downloads are showing up. Is this possibly due to the latest update?

[JamieF]

Hi JaqiC

Thank you for letting us know. The impressions and clicks data reporting is delayed at the moment and will be updated shortly. Rest assured during this time all clicks are impressions are being tracked.

For your testing purposes the downloads for the current day will always show up in the reports the following day.

Please do not hesitate to contact us directly if you have any further questions.

[JaqiC]

Jamie, thank you so much for taking care of this so quickly! Everything appears to be working correctly now, but I won't hesitate to let you know if I think that there is something odd going on.

Thanks!

[JamieF]

Excellent, I will pass the feedback on the team.