Stats updates

[-Shay-]

Since the beginning of August, I've noticed that there seems to be days where a variety of Income Access powered programs are not pushing out stats updates until much later in the day than normal.

For example, prior to August, I typically see updates for Gala and Coral when I log in first thing in the AM (9am UK time, give or take a bit). Programs such as United Commissions are generally updated by 13.00 UK time.

Days like today - Sky, Gala, Coral = no updates in stats as of this moment.

Last month, there was 3-4 days in a row where United Commissions failed to update at all. We contacted our AM by email about this issue and she confirmed that the stats were not updated and the next day, all sites in their program had their stats updated.

I've been told before that things like this are not an IA issue, it is generally an issue specific to a single program. However, with the issue being pretty much widespread, I have to wonder...

What has changed that is causing these intermittent delays?

[TheGooner]

Look for something the programs have in common - a holiday perhaps?

[-Shay-]

Look for something the programs have in common - a holiday perhaps?

If it were just today, I'd not jump the gun and post. This delay has occurred since the beginning of August and has been the case about 2-3 days per week on average in terms of updating "later than normal".

[-Shay-]

In case I wasn't clear, I'm looking for feedback from someone at Income Access regarding this (ie - would be nice if someone at IA would take the time to address my question)...

[universal4]

I dropped Louis a note making him aware of this thread as he may have missed it.

Rick
Universal4

[Allan_IncomeAccess]

Hi Shay,

Thanks for your question.

To provide more info on the process for daily stats uploads:

1. IA powered programmes send IA via FTP (or API) their sales and registration files for the previous day, generally sometime between midnight and the morning of the following day. Daily upload times differ for each programme depending on what time they are able to send through their data.
2. Our import jobs for most programmes run hourly, with that being said this is not uniform across all clients depending on their setups

I can confirm that we have investigated your concern and there has not been any Income Access wide issues with stats delays throughout the month of August. As the programmes you mentioned are not managed by us, we can’t comment further as to the particular reason for the delay. In this situation, your best option would be to contact your account manager for each individual brand to discuss.

With that being said, if you see any ongoing issues, please email me at allan@incomeaccess.com with the dates and we will be happy to investigate.

Cheers,
Allan

[-Shay-]

Allan,

Thanks for your reply. I have another issue that I've posted here.

[TheGooner]

BetVictor appears to have been on the blink since Sept 2nd ...