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Thread: Suggestion.

  1. #1
    dots7's Avatar
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    Thumbs down Suggestion.

    Hi.

    By my experience,The payment of PKR is the slowest in the poker room.

    Your support told me this month.
    >When the total amount withdrawn is over the total amount deposited from that payment method, PKR need to perform some standard security checks; this can take up to 3-5 business days.

    I requested 9th.........Today is 14th....... not paid yet.....!

    Suggestion.
    Slow payment & long time reserved money will not obtain the repeat customer.

    And PKR have many free play tables and playing.........

    I think that they bring overload to the game server of the cash game.
    You should limit the number of practice tables........Below a current half .
    I experience many times that game progress is late by the overload of the game server when I play cash games.
    It jeopardizes the fund of the real money player.


    Many practice tables and many fun players on PKR.
    It is annoying to the real money player.
    And long time reserved money..........The person who experienced it will not return to PKR again.
    Last edited by dots7; 15 September 2009 at 12:27 am.

  2. #2
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    Default

    edited to post below...
    Last edited by pkr.com; 15 September 2009 at 6:08 am.

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    Hi
    <O:p
    As you pointed out in your post, you were told your withdrawal would take 3-5 business days, meaning exactly that; 3-5 working days, as Sat/Sun are not considered business/working days, and you requested your withdrawal on Wednesday 9th, then you will have your payment by today.<O:p</O:p
    <O:p
    Contrary to your suggestion that we will not attract repeat customers, we actually have one of the longest life span of players in the industry. Our immersive graphics, strong community and customer service have contributed to that.<O:p
    <O:p
    PKR was launched with the intention to attract new players to poker rather than try to poach players from existing, establish rooms, predominantly by offering a very appealing 3D product, so it simply wouldnt make sense to remove any practice/play money tables that these new players start off at, as at some point its likely they will move onto the real money tables.<O:p
    <O:p
    We were all beginners once.

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    And more.

    Support replied.
    >Five full business days from the 9th is the 16th, so as per our processing policy your withdrawal should be processed by the end of Wednesday.

    5 business days = a week.

    After all, One week is necessary to withdraw money from PKR.
    It is a surprise.

    This almost is the harassment.

    PKR will not be able to get the repeat customer.
    I am very disappointed.

  5. #5
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    >PKR was launched with the intention to attract new players to poker rather than try to poach players from existing, establish rooms, predominantly by offering a very appealing 3D product, so it simply wouldnt make sense to remove any practice/play money tables that these new players start off at, as at some point its likely they will move onto the real money tables.

    Of course, I understand it.

    However, the number of practice tables of PKR is abnormal.
    A lot of real money players think it to be unpleasant.

    And I heard it from my many friends on PKR.

  6. #6
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    You requested your withdrawal at a very busy time as we have just paid affiliates, usually it wont take the full 5 business days when players withdraw throughout the month.

    We do get repeat customers, and dont regard this as an issue, but thanks for your suggestion.

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    Thumbs down

    Again

    I requested withdrawal 05/01/2010.
    But your Transaction Services Team does not pay yet.

    Already one week passed.

    And transactions@pkr.com does not answer..........unbelievable!!!!

  8. #8
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    Hi

    Please accept our sincere apologies that this has taken the full 5 days. Our transactions team had a backlog from the holidays but I have received confirmation that your payment was made today.

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