UKGC provides new tips for operators regarding "settling bets"

[The Buzz]

This week, the Gambling Commission released some new "top tips" for operators to ensure that bets are being "settled in accordance with the regulator’s social responsibility code provision 4.2.6."

The announcement was posted on the UKGC website in a blog post titled, "Are you settling bets in accordance with your published rules?" It comes after the commission had been made aware of operators breaching license conditions and codes of practice, examples of which have included "using a new settlement mechanic for foreign racing, applying Rule 4 using an alternative methodology and the inaccurate settlement of bets due to rounding."

From the blog post:

We expect gambling to be fair and open, so it’s important that customers can trust their bets will be settled in accordance with an operator’s published rules.

Graham Burgin, Betting Specialist, has provided some top tips to help operators comply with our expectations:

• Regularly review your published rules to ensure they are accurate
• Ensure your rules are updated to reflect any learning highlighted through your own complaints processes and ADR resolutions
• You must plan ahead. Updated rules must be published on the date amendments take effect
• In addition to published rules, you should use additional methods to notify customers of change. In betting shops, this could be through information provision on premises screens, over the audio network, through staff and on betting slips and receipts. For online operators, this could be through information provision on relevant market screens, through pop-ups and on betting receipts
• Before launching new betting markets, ensure that current rules are applicable and/or new rules are introduced where required
• Make sure that consistent information is provided. For example, your published rules should not conflict with information displayed on a market screen or available through ‘Help’ or ‘FAQ’ pages
• Ensure software updates are managed effectively and tested to ensure accurate settlement is maintained
• Where settlement issues do occur, you must divest monies accrued contrary to published rules. This should be to the affected customers. However, where these can’t be readily identified, operators should contact the Commission to agree divestment as a totalised donation to an appropriate body involved in the delivery of the National Strategy to Reduce Gambling Harms.

Read more here: https://www.gamblingcommission.gov.u...hed-rules.aspx

[Cash Bonus]

The UKGC needs to focus more on making sure that casino operators are following through with all of their rules and regulations as a whole and it's just as important that they have gambling licences in place.