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  1. #1
    Yannick is offline Brand New Member
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    Exclamation Ultrapartners: manipulation of stats to lower comission

    Let me start with a little prelude, just to show how the process culminated in the recent situation and what tactics and cheating the team at Ultrapartners use:

    I had the first problem with them in 2019. I did not receive my payment by the deadline (about 600). Later I sent a message to their representative asking why? They replied that I did not receive my commission, because my account is not active. Whaaat? It was true, I stopped advertising them by that time. However there was no such a rule in their terms, but it was included: " 3.2 Revenue Share is based on earning a share of the Net Revenues generated by customers referred by The Affiliate. The commission shall be paid for as long as the referred Customer holds an account at one of the Brands" They lied to make me think I am not eligible for my earnings. See the photo below of the chat.



    In the end I sorted it out with them, they paid and until last month there were no problems, payment always arrived by the deadline.

    Things started to change last month. Along the years, in spite of that I did not advertise them any more, I always earned about 100-300 per month with them, but in January this year my commissions started to rise suddenly: my January commission was 750 all together. I was waiting for it in February, no money. When you earn something in a month, at the beginning of the next month the earnings will appear on the "to be paid" balance and list, and the amount will be pending there until you get it. This is the course of events at this program. Strangely, my 750 totally vanished in the system. There was no record in the payment list about it, nothing pending, payment balance was on 0! And finally, nothing arrived. A few days after the deadline, I sent a message to the account manager, and after repeating my payment requests several times, finally I got an email informing me that I got paid. I checked my balance at my processor, there was nothing. I had to ask them again the next day about when I can receive my payment, and it was only then, that they sent it.

    Then I decided to keep an eye on the commissions in February, because the earnings were fluctuating unusually anyway and it was odd compared to experiences before that. And I really got surprised of what I found at the end of the month: there was a tracker in my stats that I never used for promoting them, there were never deposits on that tracker, yet, during February this year, in a period when my commissions were rocking, someone withdrew from that that tracker multiple times, quite high amounts (450 , 30, 330 and 150). How is this possible? You can check this on the photos below. The tracker concerned is the one ending in 7.










    Since I opened my account with them, I used a different tracker ending in 0 with a custom promo created for me. You can see it on the photos above, that there are lots of registrations and deposits on it, in opposition to the one ending in 7. I further analyzed that strange tracker. I noticed, ever since I registered, there were no clicks on that tracker at all. Yet, I found a registration on that tracker happened in February 2020.

    So nobody clicking on the link, but yet an account was created through that tracker in february 2020, no other registrations before and after that, then, after a year, that account withdraws multiple times, at the same time when my commissions are rising, and during the same month when my previous month commission got disappeared from the payment list. This is just so strange that I am quite convinced this is what we call stats manipulation. I guess they noticed that in January I got way higher than usual commission, they made that disappear, and tried to harvest the high commission again in February, so that in the end I get the alltime usual amount, and don't notice anything.

    (Just a notice! On some of the stats you can see that the tracker ending in 7 does have a click in spite of what I wrote, but that click happened on the 28th of February when I tested that tracker, but before that no clicks at all as you can see, especially not at the time of the mysterious player registering. )

    I contacted the account manager to ask him make this situation clear, but as you can see on the photo below, he just replied that everything is okay, but did give an explanation to how it was possible that someone could register on a link I never promoted, and could make multiple withdrawals last month.



    So be careful with these people. And also think it over, that in case they use such a fake account on a tracker of an affiliate, where deposits from real players are also arriving for that affiliate, they can just continue harvesting the commissions unnoticed, because you cannot check in their stats how much the different players deposited and withdrew. You can just check how much deposit and withdrawal happened all together on the particular tracker. So for example if 5 real players deposited and 1 fake account withdrew, you will see that there were for example 1000 deposits, 900 withdrawals, but won't see which belonged to which player. And they can just harvest any amount of commission like this.

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  3. #2
    Yannick is offline Brand New Member
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    Excuse me, I made a mistake above, but the system here doesn't let me correct it for some reason so I wanted to write: "I contacted the account manager to ask him make this situation clear, but as you can see on the photo below, he just replied that everything is okay, but did NOT give an explanation...."

  4. #3
    UltraPartners Jean is offline Non-sponsor Affiliate Program
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    Hello

    we are looking into this, it looks like a win from a free offer, we will advise shortly after checking with program admin

    Best Regards.

  5. #4
    Yannick is offline Brand New Member
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    Can you please explain how is it possible, that someone could register an account on that link when I did not promote you in that period when the mysterious player signed up? I checked my archives, here is the video about it: 4shared.com/s/f5V9XYpawea. I save my bonus list on every update, and you can see from the video that I did the last update in november 2019 in that period, and the next in march 2020. But your casino is missing from the list. (This can be confirmed at web.archive.org, too.) The player registered in february 2020. Moreover, I never used the tracker where the mysterious registration happened from, and at the time of the registration there is not even a click on that tracker. So the tracker was not public, nobody clicked on it, but an account was created on it. How is that possible? And the account was inactive ever since february 2020, until recent days, when I am earning well.

    Also very interesting, that the player, whom you say won, did not withdraw the winnings in 1 lump sum, but is withdrawing them in parts, and what a coincidence, those parts withdrawn are just about the same every time like my actual earnings at the moment. See the photo. This is ridiculous.


  6. #5
    FreeSpins is offline Public Member
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    Hi,

    @Yannick you are right! This is ridiculous! Same story here... It can't be a coincidence ... I've never seen anything like it before!

    To support my words, I'm posting some screenshots:











    Btw, I advise everyone to check your stats back in Ultra Partners and send screenshots here. The more evidence like this will only prove the rule.
    Last edited by FreeSpins; 11 March 2021 at 11:12 am.

  7. #6
    Yannick is offline Brand New Member
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    I see, negatives all the time in your case. And unfortunately, it is even worse in your situation, because you used 1 tracker to promote (I guess that is your default tracker), so it is not possible to check where the deposits and withdrawals come from. This is why such a manipulation can be very effective in case it happens. Because you cannot check the details about money movements by player if you used the default tracker all the time.

  8. #7
    FreeSpins is offline Public Member
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    Quote Originally Posted by Yannick View Post
    I see, negatives all the time in your case. And unfortunately, it is even worse in your situation, because you used 1 tracker to promote (I guess that is your default tracker), so it is not possible to check where the deposits and withdrawals come from. This is why such a manipulation can be very effective in case it happens. Because you cannot check the details about money movements by player if you used the default tracker all the time.
    Very strange... It's theft in broad daylight. We will take a closer look at our historical stats, make some internal audit and tests. If all of this is justified, then there is nothing else to do but to stop promoting these casinos. In addition, it will have to be reported to the appropriate authorities and placed in the SCAM section.

    Important note and lesson learned: Always be careful when promoting brands using affiliate programs running on internally created platforms like this.
    Last edited by FreeSpins; 12 March 2021 at 2:53 am.

  9. #8
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    gil.langelaan is offline Private Member
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    Oh, thanks guys..

    I tried to contact them because of another reason and even didn't get a response. And that's really annoying.
    So I can imagine how do you feel in this situation with payments.

    We also promote their brands and almost never get any deposits from them.

  10. #9
    FreeSpins is offline Public Member
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    Quote Originally Posted by UltraPartners Jean View Post
    Hello

    we are looking into this, it looks like a win from a free offer, we will advise shortly after checking with program admin

    Best Regards.
    It turns out that not only me and Yannick has the same problem but your other aff partners too... Can you explain this situation? Could you please send us backend stats with all deposits, withdrawals, bonuses, admin fees per Tracker/ID/Player, etc.?

  11. #10
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    bitcasinorank is online now Public Member
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    Wow!
    Keep us updated.
    And of course wait for an explanation from Ultra partners here

  12. #11
    FreeSpins is offline Public Member
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    Hi @UltraPartners Jean

    Is there any info for us?

  13. #12
    UltraPartners Jean is offline Non-sponsor Affiliate Program
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    Hello

    Thank you for approaching us.
    We have looked into this case, there is a WD request from a NDB offer which is under your account, please note the request is still pending.
    If it will be approved then the status of your earnings will remain as is, if declined the WD amount will be refunded to the player and to your account as well. So please check your stats regularly.
    We are pushing to speed the case in order to solve this issue.
    Please be more patient, it will be resolved by the end of the month.
    Best Regards.
    UltraPartners.com

  14. #13
    FreeSpins is offline Public Member
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    Quote Originally Posted by UltraPartners Jean View Post
    Hello

    Thank you for approaching us.
    We have looked into this case, there is a WD request from a NDB offer which is under your account, please note the request is still pending.
    If it will be approved then the status of your earnings will remain as is, if declined the WD amount will be refunded to the player and to your account as well. So please check your stats regularly.
    We are pushing to speed the case in order to solve this issue.
    Please be more patient, it will be resolved by the end of the month.
    Best Regards.
    UltraPartners.com
    Could you please send us backend stats with all deposits, withdrawals, bonuses, admin fees per Tracker/ID/Player, etc. for last 6 months?

  15. #14
    UltraPartners Jean is offline Non-sponsor Affiliate Program
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    Hello Yannick,

    We were informed by the customer support department that the player was cleared on the amount of 180 euro which are available for withdrawal. The rest of the funds were declined and were refunded to the affiliate account.


    Best Regards
    UltraPartners.com

  16. #15
    Yannick is offline Brand New Member
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    I received a portion of the funds back indeed. But significantly less than I lost last month. MY losses due to the suspicious player were 493 last month, the player caused another 94 loss this month (that is part of the 180 Jean is talking about). They refunded an amount (+736 netgaming) that results in +273 on my comission balance, but for this month!!! So this can change any time, it is not a guaranteed amount, it will only be final when this month ends, until then it can go - or +. And you see the difference: 587 alltogether in losses vs. 273.

    But at least they did some effort to compensate. However the stats are starting to look odd again. Since this issue was raised the deposits disappeared on my account, about a week ago. Such a break has been unusual in the recent months on my account, and besides all this what a coincidence: no deposits, but at the same time no withdrawals either from the suspicios player. So far every time I had a deposit, withdrawals appeared a few days later, now when there is silence among the depositors, there is silence on the cash-outer too.




  17. #16
    FreeSpins is offline Public Member
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    Hi UltraPartners Jean

    I'm still waiting for your comments regarding this issue...

    I asked for some stats, please provide all the info ASAP. We have to compare and cross check some data.
    Last edited by FreeSpins; 17 March 2021 at 4:33 pm.

  18. #17
    UltraPartners Jean is offline Non-sponsor Affiliate Program
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    Quote Originally Posted by Yannick View Post
    I received a portion of the funds back indeed. But significantly less than I lost last month. MY losses due to the suspicious player were 493€ last month, the player caused another 94€ loss this month (that is part of the 180€ Jean is talking about). They refunded an amount (+736€ netgaming) that results in +273€ on my comission balance, but for this month!!! So this can change any time, it is not a guaranteed amount, it will only be final when this month ends, until then it can go - or +. And you see the difference: 587€ alltogether in losses vs. 273€

    Hello Yannick

    We are looking into this and we will advise shortly.

    Thank you .


    Best Regards
    UltraPartners.com

  19. #18
    FreeSpins is offline Public Member
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    Hi UltraPartners Jean

    Could you please respond to me? I'm still waiting for your comments on this issue !!!

    We all have same issue - unjustified reduction in commission due to alleged withdrawals by players ... Please note that this applies to many months back.

    I haved asked you send me backend stats, and still zero information. We need it to compare some data. Note that lack of your response may force us to stop sending traffic and move your brands to BLACKLIST section.

  20. #19
    UltraPartners Jean is offline Non-sponsor Affiliate Program
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    Hello FreeSpins

    I'm sending you now a complete reporting to your email.

    Best Regards
    Ultrapartners.com

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