Unable to acces my account

[phil]

Hello, is there a problem with the affiliate backend of Brightshare? I've been trying to connect the entire day without success.

[TheGooner]

We've had the same problem too Phil - I noticed it about 16 hours ago.

So the good news is that it's not just our individual accounts - hopefully that means that they know about the problem and will fix it soon.

[phil]

We've had the same problem too Phil - I noticed it about 16 hours ago.

So the good news is that it's not just our individual accounts - hopefully that means that they know about the problem and will fix it soon.

Thanks for your reply! I hope they will fix it soon, I need my fix of statistics for today

[Marcia]

Hi guys,

Thanks for posting this.

We're looking into this right now - will let you know when it's straightened out.

Marcia

[Marcia]

Hi All,

Hope this doesn't come back and bite me in the a**, but I like to be straight up with you guys.

The problem is on the Microgaming end, and they're working on it, even as we speak. Seems it's not effecting everybody and not from every computer. For instance, I can't login from my work computer, but can from my home computer.

Which means if you're having difficulty, you may be able to login from another computer - in the meantime, until they get it straightened out.

Will keep you updated.....

Have a great weekend - Marcia

[Marcia]

All good now - login problem has been fixed.

If you continue to have a login problem, please let us know here or at:

marciaa@brightshare.com

Thanks for your patience,
Marcia

[phil]

It still doesn't work for me.

[Marcia]

Hi phil,

I just logged in successfully using your login details.

Please try cleaning your cookies and temporary internet files and try again.

Which browser are you using?
What happens?
If you can, please send me screenshots to my email.

Thanks - Marcia

[phil]

Hello Marcia,

I sent you an email. I try to login using Google Chrome and Safari on my MacBook Pro, I deleted the cookies, emptied the cache. Nothing happens, the Brightshare homepage just reloads.

[Marcia]

Hi Phil,

I will pass this information over to Microgaming.

Sorry if it seems I'm asking for redundant information, but when we can't duplicate the problem here (I was able to successfully login with your details), we need every bit of info possible - even if it seems unnecessary.

I'll get back to you with MGS's words of wisdom asap.....

Thanks - Marcia

[Nandakishore]

I just tried to login from IE8 without success. I can access the page but cannot login.

[Marcia]

Hi All,

To all those still having problems with the BS login:

We are still checking things on our end, but in the meantime.....

1. Please check in your browser that your cookies are ENABLED. Disabled cookies prevents login just as we're seeing here.

Even tho you may not have done anything to disable your cookies (I hadn't either), it may have happened during a browser update.

2. If that doesn't help, reset your internet options:
Tools - Internet Options - Advanced - Restore Advanced Settings AND Reset buttons

Please try this and let us know the results.....

Thanks - Marcia

[Former Member 14]

Although getting access to the aff section is a BIG issue probably cause it means no new affiliates can sign-up & or other can't obtain marketing material, I'm not too happy that you've neglected to answer my post:

https://www.gpwa.org/forum/november-...ts-194538.html

It's not a hard question, or is!


Cheers



Dave

[Marcia]

Two different issues being handled by two different teams.

My response at https://www.gpwa.org/forum/november-...ts-194538.html:

There was a technical error in calculating the payments this month.
The error is being corrected and the payments will be rerun.

We hope to send the payment order to the processor today and they will process to your accounts tomorrow.

We do our utmost to effect payments on time (and generally do succeed) but what can I say....sometimes sh*t happens. We did send email to those affiliates due payments that there would be a delay.

Sorry for this pre-holiday inconvenience.

Thanks for your patience - Marcia<!-- / message --><!-- sig -->

[Nandakishore]

I can access now using IE8

[Marcia]

That's great news, Nandakishore!

Was it enabling the cookies?

Thanks - Marcia

[Nandakishore]

Marcia, I was able to login without doing any changes.

[Marcia]

Good Karma......ooooommmmmm

Thanks for the update - Marcia

[GFPC]

NO big deal!! But I cannot log into my affiliate account! I did not bother checking for the longest time but since I saw this post i thought i would post.

I tried several times and nothing happens - just goes back to the homepage.

Anyways Merry Christmas folks!

I will check again in the New Year and report any changes!

[pjotter]

I can't login either. Tried many times and the same happens - just goes back to the homepage.

After having tried many times, I got an error message:

Validation error, please try again. If this error persists, please contact the site administrator.

I don't want to reset all my Internet Options as I figure this would delete all saved passwords etc. etc. etc.

What to do?