It's almost always possible to get some things back when you buy things within the EU, which is likely the thing if you're resided there. Spain is like South America, Romania or some cheaper offshore locations. It's a disaster sometimes to get things done when you don't know the right people or your account isn't interesting ($$$$$$) enough for your accountant, banker, etc.
An affiliate company making around $ 100.000 isn't a big deal for them. So they're not going to work their ass off for you. Also bureaucracy and mentality in some of that countries is way different than in the West.


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