Very Annoying!!

[Amateur]

So I received an email promo from AllSlotsUSA - the promo says:

"Get in on this lucky streak with free spins!
For every $100 you purchase this week, you'll get free spins on the payout-packed Break da Bank Again."

The email doesn't say how many spins are awarded for eadh $100 purchase! So I called to ask just that question.

The annoyance was that before CS would even answer my question they wanted my account #. Okay. Then my name. Okay. Then my address, home phone # and date of birth!!

Now, that is ridiculous. Why do I need to give all that just to answer a question about an email sent to all players? And why wasn't it specified how many spins were awarded for each $100 purchase - so I wouldn't even have to call at all??

I asded the CS rep if the # of spins varied from one account to another, and he evaded that question!!

What's that all about?? I decided that the whole deal was more trouble than it was worth. There were other email promos in my inbox I could read, that were clear and simple...with full explanations on how they work.

AllSlotsUSA would do well to make things simple, not compllicated. Players have a number of options when deciding where to play. The delete button is very handy, and if your email offer isn't easy to accept, makes them take unnecessary steps, and is not very attractive after all the trouble, you will be deleted next time as well!

You're not doing them a favor, you're asking them to do you one!! If you want ppl to spend their money with you, don't make them do unnecessary work, after they have already worked to earn the money to spend!!

There were promos in my inbox from: Casinoshare, Rich Reels, Villento, Red Flush, Vegas Slot, Inetbet, Slots of Fortune, Vegas Regal, etc. Get it!!

You are competing against a whole lotta folks who want that same gambling $$ that you do!

[Amateur]

If the last email wasn't bad enought, then I get this one from All Slots - http://www.allslotscasino.com/25freespins.html

Imagine if I didn't know better!! I'd be really, really upset about this.

What's going on over there, anyway???

[Lloyd]

If the last email wasn't bad enought, then I get this one from All Slots - http://www.allslotscasino.com/25freespins.html

Imagine if I didn't know better!! I'd be really, really upset about this.

What's going on over there, anyway???

What's the matter with this offer? Please explain.

Thanks

[Janet Edwards]

So I received an email promo from AllSlotsUSA - the promo says:



The email doesn't say how many spins are awarded for eadh $100 purchase! So I called to ask just that question.

The annoyance was that before CS would even answer my question they wanted my account #. Okay. Then my name. Okay. Then my address, home phone # and date of birth!!

Now, that is ridiculous. Why do I need to give all that just to answer a question about an email sent to all players? And why wasn't it specified how many spins were awarded for each $100 purchase - so I wouldn't even have to call at all??

I asded the CS rep if the # of spins varied from one account to another, and he evaded that question!!

What's that all about?? I decided that the whole deal was more trouble than it was worth. There were other email promos in my inbox I could read, that were clear and simple...with full explanations on how they work.

AllSlotsUSA would do well to make things simple, not compllicated. Players have a number of options when deciding where to play. The delete button is very handy, and if your email offer isn't easy to accept, makes them take unnecessary steps, and is not very attractive after all the trouble, you will be deleted next time as well!

You're not doing them a favor, you're asking them to do you one!! If you want ppl to spend their money with you, don't make them do unnecessary work, after they have already worked to earn the money to spend!!

There were promos in my inbox from: Casinoshare, Rich Reels, Villento, Red Flush, Vegas Slot, Inetbet, Slots of Fortune, Vegas Regal, etc. Get it!!

You are competing against a whole lotta folks who want that same gambling $$ that you do!

Hi

This is not an offer open to all players – just a select group of players – that is why when you called support, they had to ask for your details. I am sorry about the questions but players security is our top priority
The offer is 10 free spins after every purchase of $100 - sorry this was not mentioned in the email, have spoken to the marketing department about this ……
Let me know if you need more information……

[Amateur]

What's the matter with this offer? Please explain.

Thanks

Hi Lloyd,

Two problems
(1)the offer is for new players
(2) the offer is for non-us players

I'm not qualified on both counts...If this email is going to US players, then that's a shame. If it's going to your own database, then that's a shame too.

Any lists used to send promos, should be checked agains your own db before mailing, shouldn't it?

Like I said, the whole business was quite annoying all around.

[Amateur]

Hi

This is not an offer open to all players – just a select group of players – that is why when you called support, they had to ask for your details. I am sorry about the questions but players security is our top priority
The offer is 10 free spins after every purchase of $100 - sorry this was not mentioned in the email, have spoken to the marketing department about this ……
Let me know if you need more information……

Hi Janet,

The reason I bring these things to your attention is so you know what is happening in the world of the online player. I didn't lose anything. I still played at a Microgaming casino, just not yours.

Please don't take my commens personally, I am speaking to professionals, who want to improve the effectiveness of promotions that take time and effort to put together. I'm sure you want to know how they are received, and whether they achieve the desired effect.

You guys are very successful at what you do, but you'd like to be more successful, make more money, better ROI, as it were.

I like to know how to plan what's coming in the promo dept. For instance, I know that certain casinos will offer certain promos on cerain days every week. And, each week they change up on some addiional promos, but the bonus promos stay. I can decide when I get ready to play where to look first, because I know what is a standing offer. THOSE CASINOS STAY ON MY DESKTOP. The ones that are hit and miss, I uninstall until something interesting comes along.

Now that all Microgaming casinos have the same games, basically (Except the Referback Casinos, who get to keep their 9-line slot, called Belle Rock), for US players, the promos make all the diff on who gets to stay, and who has to go.

[Lloyd]

Hi Lloyd,

Two problems
(1)the offer is for new players
(2) the offer is for non-us players

I'm not qualified on both counts...If this email is going to US players, then that's a shame. If it's going to your own database, then that's a shame too.

Any lists used to send promos, should be checked agains your own db before mailing, shouldn't it?

Like I said, the whole business was quite annoying all around.

Agreed - please let us know if this problem repeats itself.

This is definitely something that casino management is aware of.

Please check the address you gave in your player account.

Thanks

[Amateur]

The email address is the same one All Slots USA sends its promotions to. It is correct, and nothing sinister going on with my registered email addy.

[shelloz]

Hi Amateur,

In order to better understand what transpired with these two problems, could I ask you to please provide me with the actual email. This would provide me details such as: Account #, Email, and where the mail was sent from.

(quote from - 26th-June-2010 09:09 AM)
Two problems
(1)the offer is for new players
(2) the offer is for non-us players

Cheers,
Shelley