Weird Connection Problem

[TravG]

This is going to sound a little weird, but it seems like people who use Comcast for their Internet service cannot see my website www.onlineslotshub.com I have never seen where there has only been problems with just one service provider?

I use Comcast and couldn't access my website so I called GoDaddy and after they looked at it they said everything was OK. Weirdly when I accessed the website from my cell phone it came up? So I asked a friend to check it and he couldn't see it either, but he uses Comcast also. So I had another friend look at and she uses Century Link for Internet service and it comes up fine.

So it really does seem like people who use Comcast for their Internet service cannot see my website. You get an error saying "The Webpage is not Available".

Has anyone ever heard of a such a thing or have ran into this before? Any suggestions on how to get it fixed?

Thanks - Travis

[TheGooner]

What happen when you fail? What error message do you get? What Browser are you using?

Obvious question :
Has Godaddy recently relocated your server / IP address and will you just have to wait for the new DNS address to propogate?

Or :
It might be a problem with routers and cached addressing. Down here we have all manner of crappy old routers and they seem to use some sort of cache system that gives inaccurate routing and can result in DNS failures as severs go down in the path - it doesn't try a new path

I've noticed a workaround where you access in Internet Explorer and then click on "Fix problem" button when the error comes up and it seems to go out and create a new connection that all the other browsers (Firefox, Chrome, Safari) can then follow.

I cannot get the more modern browsers to retry and need to use IE for this.

[wonderpunter]

I used to get it a lot on my laptop.. usually your ISP Dns is the problem you can use Opendns or google dns either change via your network connection in the network control panel, or change through the router settings, https://www.opendns.com/home-interne...-ip-addresses/

[TravG]

I used to get it a lot on my laptop.. usually your ISP Dns is the problem you can use Opendns or google dns either change via your network connection in the network control panel, or change through the router settings, https://www.opendns.com/home-interne...-ip-addresses/

Thanks - but that will only fix my personal machine right? I am more concerned about all the people who use Comcast that cant see my website. Stats have definitely taken a hit. Comcast serves a lot of people.

[slotplayer]

Can you access other sites from comcast that are on Godaddy like my site?

not sure if this is the problem but here is a similar case.

"Issue resolved. Apparently, my website IP is shared by a group Verizon websites, one of which was phishing. Comcast contacted Verizon to close down the site, but when Verizon was slow to react, Comcast blocked the whole group."

Here are all the details.
http://forums.comcast.com/t5/Basic-I...e/td-p/1223935

[wonderpunter]

If it's every Comcast user then it's a problem their side maybe testing with a different dns might help? , I had something similar a while back but it was related to cloudflare dns sites, do Comcast have an adult filter switched on by default?

[TravG]

I can access any other website I try to, just not mine. I was able to see my website no problem until abut 3 days ago. I guess I need to contact comcast. It could be that Comcast shut it off for some reason but I do have a dedicated ip on the website to try to avoid things like this. I cant believe comcast would block a slots website but you never know. I would think my dedicated ip would protect me against them turning my website off due to other bad websites??

[-Shay-]

Is there some sort of new filter setting at the ISP level?

[wonderpunter]

Is there some sort of new filter setting at the ISP level?

Not sure I know some ISP's in certain countries do it.. and usually without asking first "to protect children supposedly" I think UK ISP's are doing it or soon will be, so i wouldnt be surprised if Muricas favorite cable company started policing, however it might just be blocked or DNS problem.. I have had similar with Movistar not connecting to any cloudflare sites.. inc reddit etc. this was nationwide.. it was fixed within a few hours.. could be something similar but as it's just his site they could be unaware? or maybe they enabled this filter by default? http://customer.comcast.com/help-and...s-safe-search/

[universal4]

This certainly sounds like a dns/dns caching issue.

I had this problem with a handful of sites once, I could almost always access from various places, but dns lookups (as well as ns lookups) would often fail. (not 100% of the time but maybe 25% or so)

Believe it or not, when the ns lookups failed, it was ALWAYS the same dns servers answering wrong....wait for it....the dns servers that CONSISTENTLY FAILED google's own public dns servers.

I changed my authoritative dns servers to Level 3 and the problem went away and I have never seen the issue since.

Rick
Universal4