Welcome NetGaming Solutions as a new GPWA Platinum Sponsor!

[TraceyL]

Welcome to the GPWA!

[Geert.NGS]

Thanks everyone for the warm welcome! For all you Dutch guys, I'm here for you and ready to assist in any way possible!

[Progger]

this brand is blacklisted on many pages...

• Partners and suppliers report about unpaid debts
• No live chat feature after disputes with customers
• Owners face charges of money laundering and fraud
• Seized by the Dutch Department of Justice and Police
• Lots of players affected by the shutdown, including lost funds
• Some poker games seem to be rigged
• Payment refusals
• Both players and partners consider the owners to be crooks and scammers
• Poor customer service
• Tough bonus requirements

New Staff or not...fraud is fraud and the name is the same...i never ever promote this
This business is hard and we need trusted brands to earn cash.

regards

[Romboud Casino]

Welcome! I was wondering what happened with the players' money after the site (Amsterdams Casino) was taken down. Is every player compensated or are there still complaints? I know affiliates weren't compensated fully. Or are there affiliates who were compensated fully?

[Ali_Sparrow]

this brand is blacklisted on many pages...

• Partners and suppliers report about unpaid debts
• No live chat feature after disputes with customers
• Owners face charges of money laundering and fraud
• Seized by the Dutch Department of Justice and Police
• Lots of players affected by the shutdown, including lost funds
• Some poker games seem to be rigged
• Payment refusals
• Both players and partners consider the owners to be crooks and scammers
• Poor customer service
• Tough bonus requirements

New Staff or not...fraud is fraud and the name is the same...i never ever promote this
This business is hard and we need trusted brands to earn cash.

regards

Hey Progger,

Thanks for your post, I agree the name is the same, but that is because we have nothing to hide. Would have been easy to rebrand and try to sneak away from the past, but that isn't what we are about.

I will address some more of those concerns at a later date when I can do it properly, like i said I've only been here for a couple of months and whilst I know the history I don't want to reply without full knowledge of each bullet point. I don't see the point in that.

What I can tell you is that firstly and of most importance all Amsterdams Casinos players were paid back once the new owners took over.

Also our customer service is very good now and we have a fully functional live chat. Plus yes we do have tough bonus requirements, but we are also very bonus heavy and therefore they are here to protect ourselves and thereby protecting the affiliate. If we had very small requirements and gave away as many bonuses as we do then it would cost us money, and therefore cost the affiliate. Also can I just state unlike other casinos calculations for net revenue we do not deduct anything for bonuses (unless wager requirements are met and the bonus money is turned into real money).

I can understand trust is earned in this business and whilst past actions may have lost that trust, a lot of our affiliates from back when this happened have come back and given us a try and are working well with us as a team. Maybe if you'd like to join them, we might eventually change your mind; at least I hope that may be the case.

[Ali_Sparrow]

Welcome! I was wondering what happened with the players' money after the site (Amsterdams Casino) was taken down. Is every player compensated or are there still complaints? I know affiliates weren't compensated fully. Or are there affiliates who were compensated fully?

Hey,

I can confirm as above all players were paid back once the new owners took over Amsterdams Casino.

Regarding affiliates, once the company was taken offline all data of which players were tagged to which affiliate was naturally lost and we started with an empty database and no players. The best solution that the new owners could think of was to pay every single affiliate his previous 6 months commission again. So if an affiliate earned €X,XXX in his previous 6 months from the date Amsterdams Casino was taken offline then they got paid that amount in full. Unfortunately there was no way we could guarantee lifetime revenue from these players to affiliates as we simply had no way of saying who was affiliated to who. As a result the majority of our old affiliates are now working with us again.

Like I said, nothing to hide here, and I know we won't please every affiliate, but the new owners took these actions because they believed it was the best way to deal with the situation and compensate everyone as fairly as possible.

[Triple7]

Welcome! I was wondering what happened with the players' money after the site (Amsterdams Casino) was taken down. Is every player compensated or are there still complaints? I know affiliates weren't compensated fully. Or are there affiliates who were compensated fully?

As far as I know not everybody is compensated fully. I'm quite a moral hazzard in this sort of things. I think the new owners did what they could do and did even way more than many others would have done in their situation.

True that this casino is blacklisted, but I guess that's because of the past. I cannot say the new owners are crooks and scammers, neither that games are rigged. They've got games from Net Entertainment. If their games are rigged, the games of almost every online casino are rigged.

[ocreditor]

welcome to the forum and good luck !

[Roulette Zeitung]

Platinum sponsor!

Highlights

• Negative Carryover: No

I am sorry, but this is only partially correct:

7.3 High Roller Policy
Negative Commissionable revenue generated in any given month by any Players who We, in our sole discretion, determine to be “High Rollers” will be carried forward and offset against future commissionable revenue generated by Players referred by You until such negative commissionable revenue is cleared. The determination of the criteria to categorize a Player as “High Roller” shall be in our sole discretion, and Our sole responsibility in this regard shall be to advise you of the categorisation of any Players referred by you as the same by way of amendment to these terms and conditions. Current criteria for determining our High Roller policy are:
7.3.1. if in any given month a player generates negative commissionable revenue of at least €5,000, and the aggregate commissionable revenue in that month (for the casino) for that Affiliate is negative, then such Player shall be deemed to be a High Roller;
7.3.2. if both of the above criteria are met (7.4.1) then the negative commissionable revenue generated by the High Roller will be carried forward and offset against future commissionable revenue generated by that High Roller;
7.3.3. the negative balance carried forward cannot be set-off against other players' positive commissionable revenue;
7.3.4. the negative balance carried forward cannot be greater than the total aggregate negative commissionable revenue for the affiliate, for that month;
7.3.5. if there is more than one High Roller, the negative balance carried forward will be split proportionally between them;
7.3.6. The negative balance of a High Roller will be reduced by future positive commissionable revenue that they generate in subsequent months;

Source: http://www.netgamingsolutions.com/index.php?page=terms

Leopold

[Ali_Sparrow]

I am sorry, but this is only partially correct:

7.3 High Roller Policy
Negative Commissionable revenue generated in any given month by any Players who We, in our sole discretion, determine to be “High Rollers” will be carried forward and offset against future commissionable revenue generated by Players referred by You until such negative commissionable revenue is cleared. The determination of the criteria to categorize a Player as “High Roller” shall be in our sole discretion, and Our sole responsibility in this regard shall be to advise you of the categorisation of any Players referred by you as the same by way of amendment to these terms and conditions. Current criteria for determining our High Roller policy are:
7.3.1. if in any given month a player generates negative commissionable revenue of at least €5,000, and the aggregate commissionable revenue in that month (for the casino) for that Affiliate is negative, then such Player shall be deemed to be a High Roller;
7.3.2. if both of the above criteria are met (7.4.1) then the negative commissionable revenue generated by the High Roller will be carried forward and offset against future commissionable revenue generated by that High Roller;
7.3.3. the negative balance carried forward cannot be set-off against other players' positive commissionable revenue;
7.3.4. the negative balance carried forward cannot be greater than the total aggregate negative commissionable revenue for the affiliate, for that month;
7.3.5. if there is more than one High Roller, the negative balance carried forward will be split proportionally between them;
7.3.6. The negative balance of a High Roller will be reduced by future positive commissionable revenue that they generate in subsequent months;

Source: http://www.netgamingsolutions.com/index.php?page=terms

Leopold

You are totally correct, Leopold. We have the high roller clause to protect ourselves, it is clear in our terms and conditions are displayed so we weren't trying to hide it. As far as all my affiliates are concerned this has never effected them, but for the ones who bring high rollers I have personally highlighted this clause to them, but in general our affiliate program does not have any negative carry over (with this exception obviously).

If any affiliates are particularly worried about this clause, please feel free to talk to me and we can go over it, or maybe make some exceptions, tailor made to each affiliate and put in an insertion order. We really do want to be very fair with our affiliates, but that works both ways. If an affiliated player won a progressive jackpot, on the last day of the month, and then we wiped off the negative carry over for the affiliate that night. Then the next day they went and lost a few hundred thousand and we paid the affiliate 40% of that then it wouldn't be very good business our end.

Regards,

Alistair.

[Roulette Zeitung]

"in general our affiliate program does not have any negative carry over (with this exception obviously)"

We the Germans are known for being very fussy when it comes to food descriptions or any other product descriptions. A casino brand and the affiliate program behind is also a product, and for us a "no" is only a "no" when it's a "no" without exception, whether it's comes to additives or statements.

Highrollers are the minority, but they still exist. If not, then this industry would not be as rich as it is.
Allow me also to say that I am not an opponent of negative carryover. I am in the casino business since 1997, and all these no-negative-carryover models are the result of the flood of progressively increasing new programs in the last years and the inevitable growing competitive pressure.

Simple math tells us, that a no-negative carryover can't work in the long run under these circumstances. The highroller policies are the first consequence and if we talk again in a few years, you will be surprised how many no-negative carryover programs will fail.

The problem is, that the average quality of new programs in the last years decreases.
And many very new programs orient their work on this decreased quality.
-Under construction like websites.
-Missing terms.
-Copied terms from competitors even when they have backdoors.
-Hidden quotas.
-Sometimes obviously complete morons are sitting in the offices.
-Sometimes jailbirds and crooks are behind the casinos and programs.

So my opinion is, that only those programs will survive in the long run who don't howl together with the wolves. No-negative carryover is no longer a unique selling feature.

Your fast response is not the rule and an exemplary moment.
There are many representatives, who ignore postings like that.
Because they are too arrogant, too lazy or just too stupid.

Leopold

[Ali_Sparrow]

"in general our affiliate program does not have any negative carry over (with this exception obviously)"

We the Germans are known for being very fussy when it comes to food descriptions or any other product descriptions. A casino brand and the affiliate program behind is also a product, and for us a "no" is only a "no" when it's a "no" without exception, whether it's comes to additives or statements.

Highrollers are the minority, but they still exist. If not, then this industry would not be as rich as it is.
Allow me also to say that I am not an opponent of negative carryover. I am in the casino business since 1997, and all these no-negative-carryover models are the result of the flood of progressively increasing new programs in the last years and the inevitable growing competitive pressure.

Simple math tells us, that a no-negative carryover can't work in the long run under these circumstances. The highroller policies are the first consequence and if we talk again in a few years, you will be surprised how many no-negative carryover programs will fail.

The problem is, that the average quality of new programs in the last years decreases.
And many very new programs orient their work on this decreased quality.
-Under construction like websites.
-Missing terms.
-Copied terms from competitors even when they have backdoors.
-Hidden quotas.
-Sometimes obviously complete morons are sitting in the offices.
-Sometimes jailbirds and crooks are behind the casinos and programs.

So my opinion is, that only those programs will survive in the long run who don't howl together with the wolves. No-negative carryover is no longer a unique selling feature.

Your fast response is not the rule and an exemplary moment.
There are many representatives, who ignore postings like that.
Because they are too arrogant, too lazy or just too stupid.

Leopold

I love the food analogy (maybe just because I love good food), and it's good to be fussy . In a consumer driven world it means products will have to improve to survive, and progression is always positive in my eyes.

I'm glad you have a pragmatic opinion on this subject. I appreciate affiliates who are fair with us, as we try to be fair with them. We will always respond to any queries and questions any affiliates have, and if need be we can tailor clauses in insertion orders for affiliates to fit their needs, as long as they also fit ours of course. But I hope on the whole our terms and conditions are fair and transparent so there will be no nasty surprises.

At the end of the day, as a casino we will only make money if our affiliates are making money and therefore I believe strong teamwork and communication is essential. Our goals are the same as yours, we should mutually share the success the traffic you drive to us brings.

Anyway if you are coming to LAC please drop by booth K22/21 and we can have a drink and chat if you'd like.

Regards,

Alistair.

[Ali_Sparrow]

Hey guys,

Been awhile since we psoted any update here, hopefully we can change that and keep bringing you news of all our promotions. Our latest one is the euro 2016 promotion.

We are sending 26 players to EURO 2016 this year. Specifically targeting our growing Swedish, UK and German markets. We are sending players from these countries to all their group matches, amongst others, and all players have a chance to win tickets to the final.
From the 23rd of May until the 27th of June we have four different promotions running, challenging players on different aspects of our online casino. These promotions are highlighting our new referral program, our Loyalty Points Program and our social media channels, making sure we are focusing on retention, acquisition and VIP players.
Please contact your affiliate manager if you need any extra information or if you would like to request some marketing materials.

[Celebrationbird]

Welcome to the forums! Do you support Swedish players and swedish language?

[Ali_Sparrow]

Hey Celebrationbird,

We do indeed, we are translated into Swedish and have Trustly as a payment method. Swedish is actually our fastest growing market this year, if you have Skype please add me and we can discuss further.

[Ali_Sparrow]

Hey guys,

Quick post to let you know we have a fantastic promotion for affiliates at the Amsterdams Affiliate Conference. We are giving away 100% rev share for a month to some lucky winners of the 21 game.

Drop by stand F30 and take your chance to win. We also have numerous other prizes for players who hit 17 or higher! Plus the same chef we had last year which went down a treat, and of course the obligatory hot and cold beverages you can all take advantage of.