Why are operators ditching Moneybookers?

[UKCasinoOnline]

Hi Guys

I have had a few emails saying a few operators are ditching Moneybookers as a payment method, is this due to the increase in fees coming in over the next 60 days? Or is there another reason?

Cheers

[TheGooner]

It is the charges ... they are quite expensive.

Private customers pay a maximum of just 0.50 Euros per transfer - but it's a lot more expensive for merchants.
It's becoming the same sort of chraging model as credit cards.

[QuasarAffiliates]

This is the first time I am hearing this, does anyone have further information please?

Regards,
Rebecca.

[Rossen_Moneybookers]

Hi,

I am not entirely sure which fees you are referring to. Just to clarify - the fees operators pay have not changed. The longevity of the relationships we have with operators shows that both sides benefit.


We don’t charge customers for depositing or withdrawing funds from operators. There are fees for person to person money transfers and the details can be found here: https://www.skrill.com/en/personal/fees/

Rossen Yordanov
Head of Affiliates, Skrill

[RacingJim]

We don’t charge customers for depositing or withdrawing funds from operators.

Please can you clarify what this bit means as I get charged each time I make a withdrawal of funds to my bank, unlike Paypal which is free.

[universal4]

You are likely getting charged by your bank for an incoming wire fee which is a bank charge and not one by Moneybookers.

Rick
Universal4

[TheGooner]

Moneybookers charges ...

1/ If you do a person to person payment then the fee is 1% to a maximum of 0.50 Euros.
2/ If you withdraw to a bank then the fee can be as much as 1.80 Euros - depending on the method.
3/ If you deposit / withdraw from an OPERATOR (merchant site) then it's free for the customer but the merchant pays a charge.

The first two charges are relatively small, and I think most private customers are OK with them.

It's that 3rd charge that the OP mentioned, and it's this charge that operators are being hit with when customers deposit / withdraw. It works as a sliding scale depending on the monthly volume and whether there are any fraud issues - but I understand like Cred Cards it varies between 3-6% of the total.

Operators "problem" is that they've made the process of moneybookers deposit/withdrawal so easy and well integrated that customers are choosing to deposit / play and then withdraw any remaining balance at the end of the session. This churn combined with a percentage charges means the fees are significantly eating into profits.

[Rossen_Moneybookers]

Hi,

@RacingJim - I do believe your question was answered already. Let me know if there's something else I can clarify.
@TheGooner - I want to make just one important correction: We do not charge the operators (neither the customers) when a customer withdraws from the operator.

As for the end customer fees, again please refer to https://www.skrill.com/en/personal/fees/ for information.

Hope this helps,

Rossen Yordanov
Head of Affiliates, Skrill

[slotplayer]

I have a PayPal merchant account for my retail site and it looks the same. I'm charged 2.2% plus 30 cents per transaction. Those rates are for gross monthly sales $10K to $100K website based sales. Mobile cards readers and virtual terminal rate percentages are a little higher.

Over $100K and it drops to 1.9% and 30 cents per transaction.

The way they determine your current month's rate is based on the previous months sales volume.

Skrill is actually a little cheaper for $10K to $100K USD, 2.00% and .29 cents per transaction, if those are the current rates.
Over $100K/month its 1.7% plus .29 cents per transaction which I would imagine casinos do.

Rossen, would you guys be required to issue a 1099K for USA non-gaming merchants?

[DanHorvat]

You are likely getting charged by your bank for an incoming wire fee which is a bank charge and not one by Moneybookers.

Not entirely true.

Moneybookers changed the way they're processing the bank withdrawals, and the intermediary bank, which wasn't part of the transfer until 2013, charges a fee - in my case it was 20 € per withdrawal. It is NOT a fee charged by MY bank, but a fee charged by the bank which Moneybookers is using to process the transfer.

I do not know the details of what they're doing, of course, but my guess is that these transfers were outsourced and the fees transfered to the customer. Or the same bank was used before, but now the fees are charged to the customer instead of being Moneybookers' business expense.

Rossen, can you comment on this? Is that fee fixed, 20 €, or does it depend on the withdrawal amount? Or is it something Skrill doesn't know/care about?

[TheGooner]

Appreciate the detailed responses gents, makes it easier to understand the extent and scale of charges.
Thanks.

[QuasarAffiliates]

I would like to wait for Rosenn to comment first based on the last posts.

Regards,
Rebecca.

[Rossen_Moneybookers]

Hi,

@slotplayer:
Rossen, would you guys be required to issue a 1099K for USA non-gaming merchants?
Yes. You can find more information in the Merchant Resources section here: https://www.moneybookers.com/ads/mer.../us/resources/

@Dan - i will reply to you shortly here in the thread.

Rossen Yordanov
Head of Affiliates, Skrill

[Rossen_Moneybookers]

Hi Dan,

Skrill is processing bank wire withdrawals using the so-called "shared" fee type. This would mean that Skrill pays part of the fee, the respective recipient is covering the rest. Fees are deducted on behalf of the different processing institutions involved. Skrill charge is flat, EUR 1.80. Nothing besides that is charged on our side as a fee. Generally, such a big difference in amount happens only upon charges from intermediary banks. We do not know whether 20 EUR is fixed or not as this is beyond our control.

And, yes, we do care, that is why we have always worked towards adding more local banking options, so that such charges are not incurred. Unfortunately however it seems in the case of the transfer you are making, this happens.

Please feel free to PM me with your account ID, and i will have our respective team check your situation. If there is an advice thet can give you in order to avoid transfers handled by an intermediary bank, they'll do.

Rossen Yordanov
Head of Affiliates, Skrill

[elninho23]

Hi Rossen,

The same thing happened to me, just my fee was €11 but since I withdrew €110 and received €99 I am afraid that this is 10% fee which is super high for intermediary bank.
To make some things clear, my Bank says they didn't charged anything different than normal, and btw, they charge comes after the money land on my account. I also talked with Skrill agent who confirmed that they sent €110.
My biggest problem to accept this is that I have been making weekly withdrawals for 12-15 months and this was the FIRST time I have received smaller amount than the one that was sent from Moneybookers/Skrill.
Also this time the process took 4 working days while in the previous year I was able to have money in my pocket within 24-48h working days from withdrawal.
I am reluctant to withdraw the other funds I have on my Skrill account as I don't know if that intermediary bank is eating 10% or €11 per transaction.
Please let me know what have changed in my case. I will send you my account ID on your PM as well.

Regards,
Nikola

[Rossen_Moneybookers]

Hi Nikola,

Sorry to hear that. Please send me your customer ID indeed via PM. Only like that i can have the payment team check your case. Still, - the explanation previously provided in my post is valid.

Rossen Yordanov
Head of Affiliates, Skrill

[elninho23]

Hi Rossen,

I tried by I realized that I am unable to send you the PM as I am new to this forum and I need 8 more posts.
(there is a 10 post minimum rule)
Is there any other way?
Could you download my v-card from the forum or send me your contact in PM?

Thanks,
Nikola

[Rossen_Moneybookers]

Sure, sent you my contact details in a message.

Rossen Yordanov
Head Of Affiliates, Skrill