The most ridiculous scam by a casino group to date?

[Casino-Matt]

LuckyBet and BetConstruct blacklisted

We heard a very disturbing story this week about a player having €7,500 in legitimate winnings confiscated by LuckyBet and their parent company BetConstruct not helping take action. As such ALL BetConstruct casinos are listed as Blacklisted and we suggest all players to avoid these casinos like the plague.


Here is the reason LuckyBet confiscated the legitimate winnings:
Dear xxxxxxxxxxx
We are writing this email due to your withdraw request. We as risk and fraud department of Luckybet Casino examined your account.As a result of examination of your profile we have found multiple IP adresses which means 2 (two) players registered in our website through your IP. According to our rules , terms and conditions we accept only one player from a single IP adress. Every player who registered our website accepts those rules.The company reserves the right to cancel player’s account. We will close your account due to the violation of the rules and pay your deposit back . We wish you good luck in your life and thank you for choosing us.
Note : You can see the IP adress in the attachment. If you believe that there is something wrong you can reply this message.



No attachment was received by the player.


The player responded that he played via his desktop and his mobile phone which is typical of 99% of all online casino players and a feature all online bookmakers and casinos offer.

The player also sent the casino their own Terms and Conditions to them where this rule is not listed (because no casino in the world has such a term).
We have checked the terms and conditions at LuckyBet as well as other casinos in the same chain and not a single one of them has a rule which forbids a player using both desktop and mobile device.


The player also emailed us proof of the IP addresses on his desktop (Ziggo) and mobile device (Vodafone).


The casino replied:
Dear xxxxxxx.
As we said in the previous email , if you think there is something wrong then you have to prove it by real arguments.
If you have used some apps to change your IP or proxy just because you cant play the games from your region then you need to show us the proofs as we showed you in the attachment.
Otherwise we can not take any actions.

As we said before we accept only one player through a single IP or household.
Best regards,
Luckybet Risk and Fraud



Neither BetConstruct responded nor LuckyBet and the players winnings have still not been paid to him.

[casinoFM]

Never been a big fan of the Curacao licence and therefore not promoting a single casino licenced there. BTW, if you check the licence you can read the following:

"This seal validation page has expired since it was generated on: Dec 13, 2018, 11:40:00 AM GMT.
This message could be the result of a validation attempt from a webpage loaded more than 20 minutes ago.
To verify the current status, refresh the originating page and validate the seal by clicking on it again.
If the issue persist after refresh it is an indication of possible misuse or attempt for fraud.
Please report this by filing a complaint with the Master License Holder"

Anyways, if this case was exactly like you wrote it, every honest affiliate should restrain from promoting these guys.

[nwalker]

Without having more detail it's difficult to say.

I read into the statements that you posted above that more than one account has been registered using the same IP address and not that this is an issue with the player playing on different devices from different ip addresses. It's been highlighted in Red in both quotes.

I've seen this type of restriction in the terms of a lot of a casinos.

[Casino-Matt]

They were purposefully vague but the long and short of it is 1 player using 2 IP addresses. The casino provided no proof of anything as well.

I have seen all the proof from the player.

This also came after a week of the casino not answering messages and emails and not looking at the verification documents sent. I have seen other complaints about the casino not responding to players, not verifying and not paying.

[MMM]

Hey Matt,

It makes sense that the casino need to prove their claim but if indeed there are two accounts from that IP, then it does make sense.
I've seen this term in plenty casinos (stands to prevent bonus whoring and such).

Anyway, a solid casino should prove the claims.

[Casino-Matt]

Thwir claim is multiple ip addresses, not multiple players. And the ip addresses have been proven simply to be mobile and desktop

[Triple7]

Thwir claim is multiple ip addresses, not multiple players. And the ip addresses have been proven simply to be mobile and desktop

I think they meant multiple accounts on an IP, but formulated it wrong.

[Casino-Matt]

No, they even wrote a single player from a single ip address. Which is of course not in the t+c

[wonderpunter]

they are not talking about devices but talking about two accounts, If a player registers twice to claim two bonuses then it's breaking the terms, there are also other ways casinos can check for duplicate accounts. did the player stick to the terms?

[Former Member 14]

As a result of examination of your profile we have found multiple IP adresses which means 2 (two) players registered in our website through your IP.

That makes no sense at all... 1'st they say multiple IP addresses. But using Ziggo on a desktop, and Vodafone on a mobile, would give 2 different IP's. I myself don't use a mobile to gamble with, but I do have multiple internet connections. Never, ever had an issue with it.

Aside from my main ISP which is a static IP, the rest are dynamic.

They haven't said 2 accounts are registered at the same address, instead, they state: we accept only one player through a single IP or household.

It's not impossible, that someone else using Ziggo or Vodafone with a dynamic IP also joined the casino.

The only way to really prove anything beyond doubt, is to compare the MAC addresses. They'd have these!

However, if they've failed to provide the IP's, then buckley's chance of getting the MAC addresses from them.


Edit:

Reiterating my suggestion to you over at AGD... Get the player to submit a PAB at CasinoMeister. Either way, Max will get to the bottom on it.

[Former Member 14]

Never been a big fan of the Curacao licence and therefore not promoting a single casino licenced there

BetConstruct.com are UKGC/MGA licensed...

With regard to LuckBet they are Curacao but not sure if OP meant LuckBetCasino.com which is UKGC/MGA licensed, not Curacao. Would seem odd their WL provider is UKGC/MGA licensed, but the casino has an expired Curacao license.

As far as licensing goes... Myself and many other affiliates have promoted casinos with so-called upstanding licensing, only to watch as players and affiliates get bent over sideways with crooked actions by these operators.

Deckmedia are Curacao licensed, and they are honest as the day is long. Their casinos are just as honest. same goes for Casino Extreme, Superior Share and others too. While everyone is entitled to their opinions, throwing everyone into the bad-apple-bin because they hold a Curacao license, when operators with UKGC and Malta licensing have stolen from affiliates and players alike, seems very short sighted...

[Casino-Matt]

Thanks Dave,

The website is luckybet34.com and was signed up through askgamblers. It appears they have luckybet.com and then add numbers to the domain for some reason as the affiliate program links to luckybet33.com

The player abided by all the rules and is a high roller who has been around for many years, didn't even take a single bonus.

Casinomeister is certainly an option if they continue to honour the law here.

[casinoFM]

Never said all Curacao operators are bad....Pinnackle eg operated and still operate also under the curacao licence. As a punter i made extremly good experiences with them. Definately a great bookie. Another good operator is Marathonbet - and they offer their services for non uk citizens under the curacao licence too. These 2 operators have great ratings at SBR or Punters lounge and are legit. And there are certainly more.


However, for "my" German casino portal I personally came to the opinion that it is not worth recommending any curacao casinos. Too many of them defrauded their customers - and still there are affiliates promting these bad apples. And as long the regulatory body in curacao is not willing to protect players from dishonest and unfair casino practises, I will focus on other jurisdictions. Only exception for me is - for now - the lotto market.

Having said this, only holding a UKGC or MGA licence means nothing for the player.

With regards to BetConstruct: As far as i know they also offer solutions for Curacao casinos.

[vardan]

...which means 2 (two) players registered in our website through your IP. According to our rules , terms and conditions we accept only one player from a single IP adress...

Just a theoretical question concerning the use of the same IP: can two members of the same family who share the same computer and IP(it is still possible nowadays) open two diferent accounts on the same online casino? (almost all online operators have "refer a friend" promos)

If yes, then I see an issue related to the one IP rule that can be used only once per account, if not, here is another issue related to the players rights.

In this case, IMO the operator must prove that both accounts have been opened by the same person, otherwise they have to pay the winnings.

[Renee]

Just a theoretical question concerning the use of the same IP: can two members of the same family who share the same computer and IP(it is still possible nowadays) open two diferent accounts on the same online casino? (almost all online operators have "refer a friend" promos)

If yes, then I see an issue related to the one IP rule that can be used only once per account, if not, here is another issue related to the players rights.

In this case, IMO the operator must prove that both accounts have been opened by the same person, otherwise they have to pay the winnings.

Most casinos' terms also state that it is one account per household.
Taken from one of our brands:

vi.All customer offers are limited to one per person, family, household address, email address, telephone number, debit/credit card and shared computer, eg. school, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any Player or group of Players.

[Casino-Matt]

After further investigation it seems the use of VPN is an excuse many BetConstruct casinos usebto defraud players. This is the clarified reason thebcasino is claiming to confiscate funds in this instance.

I am pretty sure the case is a slam dunk now.

[universal4]

I can understand cases of disallowing the use of a vpn in order to circumvent players playing from excluded countries.

Otherwise, I wanna re-enable a few accounts at preferred Microgaming casinos so I can play from the US.

Sadly, there are valid reasons why that is not possible, so a blanket rule allowing vpn usage in all cases will not work either.

Rick
Universal4

[Casino-Matt]

I totally understand the vpn rule as well but it seems betconstruct use this as a rule not to pay just so they never pay customers. Using a mobile and a desktop connection from the same country is enough for them to confiscate winnings and tjey are still refusing to reply to the issue.

[OfficialLuckybet]

Dear Matt,


First of all , the service provider Betconstruct company nothing to do with this issue. The authority of payment is on Luckybet and the player
was informed via email many times about the issue. According to our privacy policy we keep the conversation confidential between the player and Luckybet. For this reason we hold no brief for exaplaining anything on social media , forums or blogs.


Best Regards
Luckybet Support Team

[Casino-Matt]

Just a quick update.

The player is finally being paid and the case looks like it is closed .

Thanks everyone !