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  1. #1
    Madz's Avatar
    Madz is offline Public Member
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    Question Is anyone having problems with Tau Affiliates?

    For the last two months my stats have had many days were nothing has been reported other than signups. No earnings, no wagers, no losses and no depositors. It has happened a few times now and last week went on for almost 8 days! The only thing that was updating was clicks and registrations.

    I push 7 brands for Tau Affiliates and everyone was the same. Then only stats that were being updated were the clicks and registrations.

    My registrations have picked up a lot these last few months as I have given some of the brands first page exposure but the conversions have been extremely poor at times like mentioned above and other times each of the brands show action.
    I have contacted Luke who deals with acquisitions because my affiliate manager, Aleksandra is becoming more and more difficult to get a reply from. Luke admitted there is something not right with the stats and promised me an update last week. I decided to email him today and received an instant "out of office" reply until the 18th.

    Recent payments have also been late for me and without correct stats Im not able to invoice them this month!

    Im starting to get worried now and was wondering if anyone else has noticed anything wrong with Tau Affiliates recently?

  2. #2
    loquax is offline Private Member
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    Not noticed anything wrong - at least not from the amount of traffic we send which is limited.

    The slot brands tend to be better conversion wise compared to the bingo.

    Payments have usually been good - although I've not seen an invoice request for this month.

    Jason

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    Madz (14 April 2017)

  4. #3
    Madz's Avatar
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    Hi Jason,

    Thanks for replying. I still have not received my invoice yet even after emailing asking for an update. In the past replies have always been quick but to be honest for me, they have not been the same since Gregg left. He was a very good affiliate manager.

  5. #4
    PhilF (ex-WhichBingo)'s Avatar
    PhilF (ex-WhichBingo) is offline Public Member
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    No problems here, and usually quite responsive to us.

    Our contact is Toedor at partners@taugaming.com

    HTH

  6. #5
    Madz's Avatar
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    Luke is dealing with my problem now its just taking a very long time.

    Have you been paid for last month? I didn't even get an invoice request.

  7. #6
    Madz's Avatar
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    Just a quick update.

    I have spoken to Luke today and he has been very helpful. Apparently there is still some issues with IA for this months stats but my other issues have been sorted now

  8. #7
    youraffiliatem is offline Public Member
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    Good to know!!

  9. #8
    GlitzyBingo is offline Private Member
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    Where did TAU go? Affiliate Page and Facebook page gone..
    Glitzy Bingo - glitzybingo.co.uk

  10. #9
    Madz's Avatar
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    Affiliate page is working for me.

    I dont push most of their brands anymore, I have done on and off for a few years now and have sent tons of depositors but the player retention is by far the worst I have ever seen with any network. For me they are a waste of time. I feel I have wasted almost 3 years pushing all their brands with all the players I sent them. I have reports for the last 3 years to back up my claims.

  11. #10
    Triple7 is offline Private Member
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    They've contacted me.

    Looks like a Bermuda triangle for traffic. Every brand of them is a (crappy) white label. Running a casino operation is definitely not their core business. Guess it is affiliates that started a white label to drop traffic.

    For your traffic, of course, better places do exist.

  12. #11
    tal84s is offline Public Member
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    They have always issues with Income Access, they keep sending me the ACID reports every day instead of fixing it. They promised me to fix it but I'm still waiting... for months.

    Also, their stats on IA are not updated on weekend...

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