Bought Facebook Page deactivated

[Sergej_AGR]

Hi,

I bought a new website including a facebook fanpage. Unfortunately since I wanted to login the first time, facebook asks me for the "birthday date" for security reasons. ("You want to login from other IP") Because I haven´t created the FB page, I dont know the birthday... Thats the only given option by FB to process the login.
There is also no more contact to the seller of the website.

Do you have any idea or experience how to reactivate the account without the birthday?

Thanks a lot in advance.

[Maria F]

Have you tried using the help link http://www.facebook.com/help/370657876338359

Perhaps you can get your answer there.

Good luck!

[rak]

Did you buy the facebook page? or the facebook profile account?

If FB finds out that you bought a page - they will will usually shut down the page.
Its crap I know.

Usually if you want to take control of a FB page, the best way to get it is - for you to like it, and the admin page, to make you an admin.
So when you log into your Facebook Profile Account, you should have access to your page, and then you can lower the level of access the last admin had (to something like content creator) - before kicking him out.

FB help is usually pretty awful.

If you want a hand - let me know, get me on skype - rakonskype

[davemerry]

FB help is usually pretty awful.

Damn right. We where locked out of one of our own sites pages for months will no real reason given, ended up getting frustrated with automated answers and just creating a new one.

[rak]

Ive heard of some companies spending 20-60K on their FB page, only to have FB remove it.

[F-L-C]

Ive heard of some companies spending 20-60K on their FB page, only to have FB remove it.

Indeed, never spend anything substancial on a FB page or a free website/blog

[rak]

Indeed, never spend anything substancial on a FB page or a free website/blog

Although the return from FB is quite great, one lead, one comment can have a domino effect to attract further comments.

I just split my pants.. damn it!! Massive hole in the front.

[Sergej_AGR]

Sorry for my late response. Thanks all for your appreciated support.

Did you buy the facebook page? or the facebook profile account?

I am not a FB expert. But I think both. It is a profile account, which is the founder and only admin of this FB page.

If FB finds out that you bought a page - they will will usually shut down the page.
Its crap I know.

Great. I told them, that I dont know the birthday date, because I am the new "owner" of this fanpage because it was a part of the bought website (FB page still alive)

FB help is usually pretty awful.

Yes, I already tried to contact them via support system, several feedback formulars, the official "login problem email" disabled@facebook.com and others. Never got any response. But they still send me their newsletter "New contacts are waiting for you"

Very annoying....

[universal4]

I just split my pants.. damn it!! Massive hole in the front.

I hope that doesn't have a domino effect....

Rick
Universal4

[Lyndon001]

Well... facebook was never intended as an advertising board.... its just a case of seeing how far you are able to push the envelope

[gillies8888]

I had the same issue with this! Never again

[xecutable]

Well the thing is, from their perspective, anyone could hack into someone's account and claim that they are the new owner. Your options are: either find the details of the seller and request him to make you an admin; make a new page or if you have an automated process set up already (your posts automatically pop up on that page) to leave it as it is.

Pretty sure Facebook won't do anything to help you out, as they won't know whether they are helping someone legit, or aiding a hacker. The only solid proof would be to match the registrant name on the domain, via copy of the id card, and perhaps an email from the domain, but that's too much private information already and I doubt they even have the right to request it.

[NorwegianViking]

Indeed, buying Facebook pages is a huge hassle, and generally not worth it, because any Facebook page in itself, if it is a gambling related one anyway, is a huge risk, even if you created it yourself, and even more so if someone else did. So I would really steer clear of that!

That said, I really hope it worked out for you! Sucks to have this happen for sure!

[Sergej_AGR]

Now, hundreds emails later it was possible to reactivate the account

But the emails didn´t do the trick... I just opened a new fake account and reported my own page to FB as "spam/scam page". Three days later FB contacted me and I told them that deleting the page would be ok for me because I lost the needed credentials anyway, but that I still have access to the account email. So they didnt shut it down. - They sent an email with login link to me and reopened my page and I was able to set a new password without the security questions on first login. lol

Maybe this helps if anyone has a similar problem...