Can't access Brightshare website

**Nandakishore** · 10 January 2010, 3:05 pm

I am again having the http 500 problem

**Lloyd** · 11 January 2010, 2:13 am

Hey Nandakishore,

They are fixing the 500 problem today - I'll post as soon as it's done.

Sorry about this...

Cheers

**Nandakishore** · 11 January 2010, 3:02 am

Hey Llyod,

it is working now.

**Lloyd** · 11 January 2010, 3:18 am

Originally Posted by universal4

Great, that takes care of the logins etc....but the banners not showing and links not working depending on what backbone the ISP is on might be a more involved issue.

The results of the tracert's I performed may or may not help the tech staff figure that one out.

This is still going on today.

Rick
Universal4

The banner and links are affected by this same problem because they run through brightshare.com

Let's see once it's fixed today if there's still a problem with the links and banners ? In the few years we have been serving we haven't had serving issues before that I can remember... So, hopefully it's just that and we'll be a lot more careful next time.

BTW it only effects browsers those user has clicked on very specific links - so it hasn't affected the majority of the links but any number is too many.

So, again - my apologies and thanks!

**GCG** · 11 January 2010, 3:36 am

Well have you checked the AllJackpots banner/link on top10onlineslots mentioned earlier?

**Lloyd** · 11 January 2010, 4:03 am

Checking it - looks to me like it was a banner that got deactivated for some reason (should only be if not affective and updated but I need to check and get back to you.

Thanks!

**liyu** · 12 January 2010, 9:16 am

Hi All,

We would like to apologize for any inconvenience that was caused due to the issues on BrightShare site.

After in-depth testing, It appears that most of the issues are individual per affiliate.
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In case you encounter any issues with our site, we would greatly appreciate your assistance.

Please send an Email to support@brightshare.com and let us know what the issue is, and please provide:
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* User
* Full URL
* Date and time
* Do you see any impressions and clicks on your own clicks counter.
* Do you get an error notice or a blank page.
* The type of browser you are using.
* Logging in from a network or from a personal pc.
* IP address (if it is a network then the main IP).
* Screen shot of the issue.
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We would like to thank you for your patience and understanding during this time.
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Best regards,
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Limor Zil
Admin & Support Manager
www.brightshare.com

Email: support@brightshare.com

**universal4** · 12 January 2010, 9:55 am

I would still like to know why the tracert fails from a road runner connection but not from a different backbone.

Rick
Universal4

**pgaming** · 12 January 2010, 10:35 am

Originally Posted by universal4

I would still like to know why the tracert fails from a road runner connection but not from a different backbone.

Rick
Universal4

I checked this out last week and indeed it drops off. Not sure why either?

pgaming/ shaddy

**universal4** · 12 January 2010, 12:26 pm

If you look at my detailed post you will see that depends on the backbone provider you start out on.

That is not logical unless its:
A) A routing issue with a specific provider or a routing table that may not be quite right in the noc (based upon the ip that fails)
B) A firewall issue which it was stated the Brightshare techs were working on. The firewall could possibly be denying traffic from a specific backbone but this is kinda strange since all incoming traffic to brightshare.com appears to come from Peer1

The issue seems to still exist so I was curious.

Rick
Universal4

**pgaming** · 12 January 2010, 8:49 pm

216.87.114.227 is the drop point out of 17 hops for me. It must be rerouted, filtered, or blocked? Drops in the U.S so I assume a separate issue from the original concern.

pgaming/ shaddy

**liyu** · 13 January 2010, 1:47 am

Hi Shaddy,

Thank you for helping us.

Shaddy, can you please email Limor at support@brightshare.com, your login to BrightShare, so Limor can report the issue more in detail that we can look into it closely.

We thank you again for your co-operation and hope to solve the site issues totally.

Best Regards,
Liyu
BrightShare Support

**Lloyd** · 13 January 2010, 3:00 am

Originally Posted by universal4

If you look at my detailed post you will see that depends on the backbone provider you start out on.

That is not logical unless its:
A) A routing issue with a specific provider or a routing table that may not be quite right in the noc (based upon the ip that fails)
B) A firewall issue which it was stated the Brightshare techs were working on. The firewall could possibly be denying traffic from a specific backbone but this is kinda strange since all incoming traffic to brightshare.com appears to come from Peer1

The issue seems to still exist so I was curious.

Rick
Universal4

The problem we have identified is individual PC browser specific and is caused when visiting very certain URLs. So, it makes sense that you will have the problem on one computer and not on another, without relation to the connection service provider. Or even on one browser and not another - on the same computer.

Rick, is this correct from your side ?

Thanks!

Lloyd

**universal4** · 13 January 2010, 10:04 am

No Lloyd,

That is incorrect.

You see when we do a tracert, we do so from the command prompt, and it has absolutely ZERO to do with a browser.

A tracert is one of the core networking tools used to diagnose network related problems and issues.

When I spoke of the differences in computers etc, this has more to do with the Backbone providers I am trying these tests from.

Here in Florida, a RoadRunner connection (which is one of the US's largest cable internet providers) uses the Level3 Backbone.

My servers are in a NOC that uses Peer1.

My tracert from any one of my servers makes it to the brightshare server without any drops, and yet my trace from a RR system drops at the next to last hop.

Since Peter is in Canada and his drops at the same ip it does appear to be a routing issue. (in my case 216.187.114.227 answers but it is the next hop that does not)

In my case, Level3 passes the traffic off to Peer1 in Washington/NY so I am not sure why the trace dies once it makes it onto Peer 1 since both traces (the ones that work and the ones that don't) end up on Peer 1 equipment for the second half of the trace.

The problem seems to come from equipment either in your NOC or the provider just above that, but I am guessing it is the router in your NOC that passes the traffic directly to your servers or firewall.

Rick
Universal4

**Lloyd** · 13 January 2010, 10:28 am

Thanks a lot Rick!

I'm passing your info onto our head of IT to review and reply on.

Get back to you soon.

Cheers

**pgaming** · 13 January 2010, 11:25 am

Thanks for your response liyu very much appreciated. But I am not having any problems login and banners are served correctly.

The problem is a routing issue could be Brightshare tech issue or possible not?

Worth investigating but would rather not say why.

Pgaming/ shaddy

**universal4** · 13 January 2010, 12:08 pm

Agreed Peter,

I think that Brightshare would prefer to have consistient results with the traces no matter what backbone the trace is performed on since this could lead to larger problems later if in fact routing is not correct somewhere in the path.

In all of my tests the trace completed, but it's strange that there is a drop from one provider but not the other and that it is one of the last hops.

Rick
Universal4

**Lloyd** · 14 January 2010, 2:26 am

Hi Rick,

Please see the reply below that I received from our head of IT and let me know if you can help here:

"I’d appreciate receiving from universal4 some results of his tracert-ing.

I would like to remind you that trace, ping and other tools that rely on ICMP protocol are completely useless if (by security reason) that protocol is blocked by a firewall either at the point of hosting or somewhere along the road.

This ICMP blocking has no effect on accessability to a website when using completely different protocol which is allowed on firewall."

Regarding getting Error 500 when logging off Brightshare.
Typical scenario was:
1. Login to BS
2. Wait for 15-20 mins
3. Press logout
At this point Error 500 happened.

This should be fixed now, please notify me if you experience the same problem today (if you cannot login to BS when the browser starts, you'll have to clean cookie - sorry. Error 500 fix hopefully solves this issue as well).

Many thanks!

Cheers

**universal4** · 14 January 2010, 11:07 am

I am actually getting different results today than any other day I performed these tests.

Before the trace from home failed but it no longer does.

Also before the trace from my servers had zero time outs but now I get a time out error from your firewall so it appears that ICMP was enabled before but is now turned off.

Since the tracert returns the same results from both connections and as long as the 500 Error clears up for others around the world whatever issue the tech's discovered in the firewall seems to have been cleared.

I wish I would have saved the trace results the other day when I did them but unfortunately I did not. i diod save the results today and am happy to forward them to you or the techs if they would like although they are probably un-necessary.

I am interested to see if Peter now sees different results also from Canada.

Rick
Universal4

**pgaming** · 14 January 2010, 11:19 am

Now 17 hops and it drops at 216.187.120.254 as opposed to 216.87.114.227.

Investigate further.

greek39
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