Can't access Brightshare website

**Nandakishore** · 14 January 2010, 3:59 pm

I do not have any problems now. I can login to BS and all text links and banners are working.

**pgaming** · 15 January 2010, 12:41 am

As of 12:29 A.M Central NA time my stats were reset to zero?

Banner and Link Stats

No results found

I realize maybe I should have said something earlier but this has happened in the past. Not sure why it happens but always seems to occur around the middle of the month. No worries BS I am not overly concerned I do not carry your brand all that much. And this is not dig, slap just not my brand.
Some affs are still having problems logging in?

http://www.affiliateguarddog.com/for...are-t2090.html

pgaming/shaddy

**liyu** · 15 January 2010, 2:30 am

Hi All,

Thank you for your posting, feedback and helping each other.
We are dealing with BrightShare Site issue as the highest priority within the company and checking into it very closely and looking for the best solutions.

Keep on cleaning cookies, temp files, caches, closing all browsers, do not save sessions, Re-open again, meanwhile it should help.

Please be in touch with us in person if none of above helps you, it may be different issues and we appreciate your help that very much!

Thank you again,
Regards,
Liyu
BrightShare Support

**Lloyd** · 15 January 2010, 7:38 am

Yes, please email me this data Rick - lloyda@brightshare.com

Originally Posted by universal4

i diod save the results today and am happy to forward them to you or the techs if they would like although they are probably un-necessary.

**Lloyd** · 15 January 2010, 7:49 am

Originally Posted by pgaming

216.87.114.227 is the drop point out of 17 hops for me. It must be rerouted, filtered, or blocked? Drops in the U.S so I assume a separate issue from the original concern.

pgaming/ shaddy

Shaddy, can you please email me the details of the tests you are performing? lloyda@brightshare.com I'm interested to know what action on your side is triggering the block. Thanks!

**jarvi** · 15 January 2010, 9:06 am

Not sure if this is related, however, I am able to login without an issue, the problem is that I don't get anything in the reporting. It used to hang quite often more me and now it displays the report heading very quickly and no data.

**pgaming** · 15 January 2010, 9:10 am

Will do Lloyd soon as I am more certain. On the surface it looks like a breach of delivery. Meaning somewhere the data is not being transferred properly. Now this could be contributed to many factors, filters, packet grabs, etc... It may be related on your end or maybe something else.

But what is certain something is not just right.

pgaming/shaddy

**Lloyd** · 15 January 2010, 9:19 am

Originally Posted by jarvi

Not sure if this is related, however, I am able to login without an issue, the problem is that I don't get anything in the reporting. It used to hang quite often more me and now it displays the report heading very quickly and no data.

I noticed this too - and then if you try again it works on the second or third time.

Is that the same with you?

Thanks, cheers

**Lloyd** · 15 January 2010, 10:27 am

DBAs fixed the reporting issue and we checked the issue and it looks ok now.
IT did not spot any blocking by modesecurity on the BS site.
That is all for now. Please inform us of any additional issues if they occur.

Thanks everyone!

Cheers,

Lloyd

**jarvi** · 15 January 2010, 10:54 am

Yes Lloyd is does seem to be random (and annoying...). It worked just after I made the above post then in the same session I wanted to check the size of the negative from December and the December numbers didn't display.

**universal4** · 15 January 2010, 11:17 am

Peter,

I have seen the issue every once in a while where the data shows zero when I know it isn't.

When that happens I normally log out, log back in and then run a report for a different month, then run the report for the current month again and it seems to give me the data.

Not sure why, but I do NOT think it has anything to do with cookies as I never clear them and still get the data.

Rick
Universal4

**Lloyd** · 15 January 2010, 12:25 pm

Thanks for the info.

Correct Rick - it isn't the cookies here. It's more do with the report generator which has bugs that we need to fix.

Jarvi, I have seen this too - very annoying - I know that sometimes clicking again on the submit once or twice gets the report to run - but this isn't the way it should be working. I'll request that our DBA and Web teams sort this out on Sunday.

Thanks, cheers

**universal4** · 15 January 2010, 12:29 pm

I sent an text file attachemnt to you Lloyd with the traces in it....

Let me know if it doesn't arrive.

Rick
Universal4

**pgaming** · 15 January 2010, 12:59 pm

I certainly agree Rick I always clear cookies every time while switching pages, a habit. The last six months I have no problems signing in but periodically around the middle of month my stats go to zero. Never bothered to try and retrieve the previous months then try for the current month to receive the data.

But what we all agree on some are still having problems signing in and retrieving stats. Appears to be an intermittent problem but consistent, a dormant bug I suppose.

It was this bug that made me give up on Brightshare a while ago. I should have said something but did not because no else was having these issues.

Lloyd thanks for being here maybe finally this persistent problem can finally get resolved.

Pgaming/shaddy

**Lloyd** · 15 January 2010, 2:05 pm

Thanks Peter,

Mid-month issue is interesting because we pay mid-month and everyone is checking their stats and payment details before payments. I wonder if this comes back to your comment and a possible load issue on the software ? We have been aware of the timeout issues since we moved to the new system but the feeling was that everything was working okay before the 500 server issue surfaced. However, from your comments, and some of the bugs we have been coming across the timeout issue has unfortunately never been properly fixed. Hopefully, this time we can nail it.

The cookie security concern surfaced when we started getting the 500 error but that seems to have been solved, for now, by an IT fix.

Thanks again. Speak soon.

Cheers

**Lloyd** · 15 January 2010, 2:31 pm

Originally Posted by jarvi

Yes Lloyd is does seem to be random (and annoying...). It worked just after I made the above post then in the same session I wanted to check the size of the negative from December and the December numbers didn't display.

Jarvi, can you please email liyul@brightshare.com and lloyda@brightshare.com your banner tag or user name so we can give this to our DBA guys to run some tests.

Thanks a lot

Cheers

**jarvi** · 15 January 2010, 5:09 pm

Have sent an email with a few more details too.

**Nandakishore** · 19 January 2010, 12:20 pm

Can't access Brightshare.com using IE8 from Germany. Also all banners are down.

**jarvi** · 19 January 2010, 12:31 pm

Down for me also. OS X/Safari from Vegas.

**liyu** · 20 January 2010, 2:10 am

Hi All,

We had 2 hours server downtime last night.
Everything was back last night at 11pm our time (GMT9pm)
Please check again and let us know if there are issues.

Please write to us at either:
liyul@brightshare.com
or
support@brightshare.com

Best Regards,
Liyu
BrightShare Support

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